Suburban Ford of Sterling Heights

Historically, buy a car has been at best, an unpleasant experience. Working with Mike Smitley at Suburban Ford definitely changed that experience. This was not the typical, high-pressure sales encounter. I experience. Working with Mike Smitley at Suburban Ford definitely changed that experience. This was not the typical, high-pressure sales encounter. I was actually left with the impression that they wanted a satisfied customer more than a sale. Mike was very friendly, knowledgeable, and easy to work with. He took the time to listen to what we needed and wanted, then helped us find the best solution at the best price. All of this without ever mentioning that we need to buy it right now or else... I have, and will continue to, recommend this dealership to anyone looking to buy a new car. I hope other dealers are taking notes. Thanks, Jim Krause More

I just bought a vehicle from Suburban of Sterling Heights literally two days ago. It is a used vehicle, I test drove it, got it inspected and the vehicle looked clean. I specifically asked my mechanic to s literally two days ago. It is a used vehicle, I test drove it, got it inspected and the vehicle looked clean. I specifically asked my mechanic to scan the computer board to make sure there was no errors. He did, showed me the screen and nothing came up on the scan. I purchased the vehicle for close to $10K. I drove it back home, which is exactly 5miles away from the dealership and it sat on our lot for the night. The next day, when I turned the engine on, the dashboard displayed a service needed message. The car has 86K miles on it, this message shows up at 80K until it gets serviced. The message is only displayed once a day so if it's cleared the first time you turn the engine on in the morning it won't show up til 24hours later. They hid this message from me although I specifically asked them if there was anything wrong with the car, or if there was any fixes/repairs, maintenance due. They answered no. Then, oh here's the best part, check engine light, showed up 36 hours after the vehicle was purchased. They're tweaking their vehicles so the dashboard error messages don't show up. They can do it very easily buy plugging in a scanner and clearing the error code. No less than 5 error codes showed up!!! Two of the cylinder (5 and 6) are misfiring, causing the car to vibrate at high speed, and thus making it a hazard on the road. The MPG is greatly affected by that. Dishonest and disgusting practices. My second experience is just as bad as my first one. Total rip off! Do NOT buy from this dealership! I More

They are the best - hands down. After extensive searching, this was our 3rd time buying from this dealership. Getting ready to go check out the electric focus for mom searching, this was our 3rd time buying from this dealership. Getting ready to go check out the electric focus for mom More

Worst "attempted" used car buying experience of my life. Wired a large deposit to hold a sports car I found on line (I live 700+ miles away). When I wired my money, the car was available. Next m my life. Wired a large deposit to hold a sports car I found on line (I live 700+ miles away). When I wired my money, the car was available. Next morning I get a text telling me "sorry, the car sold late last night" (after the money exited my bank account!) All I got was a "sorry" from the salesperson, Nate. I wanted this car and tried togiveMr. salesperson my debit card to move it off the "for sale" row and he wouldn't take it, nor would he have anyone contact my bank (same large bank that they use too!) to verify my funding, which should have protected my purchase of this vehicle as all this, including the wire transfer happened many hours before he said it got sold from underneath me. Unethical and dishonest business practices...salesman either was playing two hands and sold it to a local buyer, or too incompetent to move it off the for sale row and let another rep sell it for him to someone else. And go figure...the same car, after more than two weeks... is still for sale on their website! What a well run dealership?!?! Guess they don't really want to sell anything especially to anyone out of state? You tell me, pretty mind blowing. I got my $1K deposit back...took over a week, and frankly thought they were going to try to keep it because I could not get any answers from Nate, Corina, or their General Sales Manager Jim Elder via two online surveys. Gary Sommer did return my voicemail regarding the status of my $1K deposit being returned but it was VERY obvious that he did not want to hear my side of this "failed purchase" story. And frankly, that was okay with me because I was so sick of dealing with his employees and their games, poor communication, unresponded auto generated internet surveys, etc...I just wanted to get my money back and have the following thoughts: 1. NOT endup buying a car from this dealership. 2. NOT end up buying a non refundable one way ticket to Detroit to get the car. 3. NOT have to file a complaint with Sterling Height's BBB, and Michigan's Attorney General since their check (my deposit) has cleared my bank. 4. Knowing who the owner is of this shabby Ford Dealership and how to reach him with this story, knowing Ford Motor Company would like to know additional details not even discussed in my review (above), AND... 5. Hoping...this company takes a close look at the way they do business, clean some house, fix some internal policies, get real about prospective buyer communication, and remove dishonesty and poor ethics in their organization. I am certain they owe me and many others a pretty large apology. 6. Knowing I have several other online surveys I can take about this experience with "SUBURBAN FORD OF STERLING HEIGHTS" and their "PEOPLE" in hopes of helping some other consumers to avoid this dealership and their games. Hope this "whining" helps someone avoid these people. More

This dealership was clean adn friendly. My sales person listened to what I wanted and I got exactly that. Can't beat that! Great Place listened to what I wanted and I got exactly that. Can't beat that! Great Place More

Everyone was very friendly, from the moment I walked in with a question, to the moment I drove off the lot. Ian was always quick to respond to any questions I had when I emailed him and made the entire pro with a question, to the moment I drove off the lot. Ian was always quick to respond to any questions I had when I emailed him and made the entire process very easy. More

Great service. great value. Mike Smitley is an awesome salesman. I have purchased/leased multiple vehicles from him over the past 15 years. I actually followed Mike to this dealership. I probably pass 20 salesman. I have purchased/leased multiple vehicles from him over the past 15 years. I actually followed Mike to this dealership. I probably pass 20 other dealerships to see him for the best value and service. More

Kevin is knowledgeable and worked hard to find us the car we were looking for. This is our fourth Ford Escape bought here, and we have always been happy with the service and the deal. we were looking for. This is our fourth Ford Escape bought here, and we have always been happy with the service and the deal. More

Working with Mike Smitley is a great experience. This is the second time I have worked with him, I was referred to him by a friend after having a less than enjoyable experience while leasing a vehicle. Mike the second time I have worked with him, I was referred to him by a friend after having a less than enjoyable experience while leasing a vehicle. Mike is very conscientious and non-demeaning - I am a single woman and have previously dreaded the car buying/leasing process before meeting Mike. He got me a great deal with a vehicle that is more than I ever expected to get --- I LOVE IT! Thank you Mike, Sincerely, Amy Mittelstaedt More

The salesperson was very helpful and knowledgable about the different vehicles. He provided me with great information about the car I was interested in buying. Great experience! the different vehicles. He provided me with great information about the car I was interested in buying. Great experience! More