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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,966 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,966 reviews
January 15, 2012
I have worked with this dealership since 2008. All the employees I have dealt with have been very helpful on every visit. I have leased two different vehicles, an Escape and currently have a Fusion. I lov employees I have dealt with have been very helpful on every visit. I have leased two different vehicles, an Escape and currently have a Fusion. I love both cars and am looking forward to getting a third Ford vehicle lease or used car in the next few months. More
by dmemusic
Employees Worked With
Mike Smitley and John Toppi
January 15, 2012
It was all Mike Smitley he was outstanding otherwise I would have gone to another dealership. Very satisfied with vehicle and experience. He moved quickly, understood my needs and spent time explaining would have gone to another dealership. Very satisfied with vehicle and experience. He moved quickly, understood my needs and spent time explaining items to me. He paid essential energy to the details the little things. Thank you for your help and consideration. More
by djyear72
Employees Worked With
Mike Smitley
January 13, 2012
I am a pretty demanding customer, and Mike Smitley was amazing to work with. Although there were delays getting my vehicle, they were issues with Ford producing my vehicle and did not have anything to do amazing to work with. Although there were delays getting my vehicle, they were issues with Ford producing my vehicle and did not have anything to do with the dealership. Mike is knowledgable and friendly, and I really do appreciate all of the time and energy he put in to my purchase. More
by erisfreenici
Employees Worked With
Mike Smitley
January 13, 2012
Mike Smitly is great salesman, bruno in the back is an JERK. I will never bring a truck back. I spent 3 hours waiting for an oil change on my 2010 f-150, did they have to go drill for the oil? I complaine JERK. I will never bring a truck back. I spent 3 hours waiting for an oil change on my 2010 f-150, did they have to go drill for the oil? I complained to the owner-one of the Elders- and never even received an "i'm sorry". They were suposed to fix the door in that 3 hours but I was told "we did not get to it" Also, I was told to program my own phone into Sync, they were to busy to do it for me. I gave them a second chance and returned to by a 2010 sport trac-only because of Mike Smitly-. I had them order and my wife returned to have them install some accessories. They put after market window lovers and mud flaps on it when I specifically ask for Authentic Ford parts. The service in the back is a total joke! More
by m.wilson
Employees Worked With
mike smitly salesman, bruno in service
January 12, 2012
Salesman Mark Harbour was great to work with ..and was very tuned to our concerns.. RJ sales manager made sure we were well taken care of.. all other people at dealer made our experience a good one a very tuned to our concerns.. RJ sales manager made sure we were well taken care of.. all other people at dealer made our experience a good one and would recommend our salesman and the dealership ... More
by bobskorupski
Employees Worked With
3
December 13, 2011
If you intend to buy a vehicle from this dealership, make sure you read the fine print on everything you sign. I got screwed out of $2000.00 in hidden after market items I never agreed to. They tricked me sure you read the fine print on everything you sign. I got screwed out of $2000.00 in hidden after market items I never agreed to. They tricked me into signing for service contracts claiming they were just warranties on my paint, interior and body panels. Little did I know they charged me $2000.00 for these 3 warranties and now they refuse to cancel them. Please learn from my lesson, find an honest dealership "if one exists" and read the fine print. More
by FORDOWNR4LIFE
Employees Worked With
Chris Herrera
