Suburban Ford of Sterling Heights

Bought a new Taurus SHO. Sales guy Mike Smitley was fantastic! Up front, good price. I would definitely buy another Ford from Mike / Suburban and will recommend to friends family and business associate fantastic! Up front, good price. I would definitely buy another Ford from Mike / Suburban and will recommend to friends family and business associates. More

This is the third sale we have done with Mark Harbour. Previous we had purchased a Flex and leased a Fusion. This sale was a early lease turn in for the 2 year special on the Escape. With a family of 7 Previous we had purchased a Flex and leased a Fusion. This sale was a early lease turn in for the 2 year special on the Escape. With a family of 7 with a busy schedule, it is very nice that the hours of the dealership are very accomodating. Also, Mark is readily available by cell phone. Very pleasant to work with and the staff at Suburban are very friendly when you walk through the door. I have been to another Ford dealership and actually waited for over a half an hour before anyone even asked if I had been helped. They lost two deals that day from me. Mark has always answered are detailed questions regarding financing so that we know exactly what to expect when we walk through the door. I scheduled a pickup on my lunch hour and with the in house cafe I was offered a free sandwich while I wait for a leasing agent to be available. The sign and drive for my early lease turn in was very smooth and I got a new car while staying with in the same monthly budget, in fact almost the exact same payment and that was perfect! Also while waiting for Mark at his desk, another staff member asked if I needed anything to drink. . . always very friendly team. They all work well together as a well oiled machine. Thanks Suburban for making a mom of five very pleased. More

Our experiences at Suburban Ford have always been favorable. We've been patronizing this dealership for at least 10 years now. Mark Harbour has been our sales person from the first moment we walked favorable. We've been patronizing this dealership for at least 10 years now. Mark Harbour has been our sales person from the first moment we walked in the door last decade. The longevity and consistency in the staff says a lot for a business these days. We are always treated as if we are the only people on the property, whether it is in the sales, service or finance department. Even the lady at the concession and coffee counter always has a pleasant disposition and smile on her face. We've recommended Suburban Ford and Mark Harbour to all of our friends and co-workers. More

Mike is easy to work with. Mike is a good listener and handled my trade-in for the new truck quickly. Offered to show me all the new features and how to synch our cell phones. Great experience. handled my trade-in for the new truck quickly. Offered to show me all the new features and how to synch our cell phones. Great experience. More

Kevin Miller was great. Very knowledgeable, efficient and courteous. We leased two different vehicles from Kevin, a 2012 Ford Edge Ltd. and a 2012 Ford Mustang convertible. My wife and I were very pleased wi courteous. We leased two different vehicles from Kevin, a 2012 Ford Edge Ltd. and a 2012 Ford Mustang convertible. My wife and I were very pleased with the options available and overall experience. As I mentioned to Kevin, your dealer showroom is like going to the Auto Show, the line up of cars displayed, your customer lodge area, the service area, all very impressive. I would recommend Suburban Ford of Sterling Heights in the future. Thanks again, to everyone. More

Mark Harbour was a great salesperson he knew exactly what I needed and wanted and made it happen at a fair price. I would higlly recomend him. I needed and wanted and made it happen at a fair price. I would higlly recomend him. More

Mike Smitley took the time to answer all my questions and made sure I was completely satisfied with my purchace. I never felt rushed at any time and that's important to me. I would recommend Mike to my frien made sure I was completely satisfied with my purchace. I never felt rushed at any time and that's important to me. I would recommend Mike to my friends and family. More

I would recommend this dealership because they gave me surprisingly pleasant buying experience. It was fast, informative, easy and actually enjoyable. Mark Harbour is truly a good guy, no BS. He helped me surprisingly pleasant buying experience. It was fast, informative, easy and actually enjoyable. Mark Harbour is truly a good guy, no BS. He helped me make all the comparisons I needed and gave me a great price with no hassle. I had shopped around but left Suburban with my new car, feeling really good. I love my Fusion! More

In my search for a Ford product I happened into Suburban Ford to check out a few models. I couldn't have been happier with the layout of the dealership, the professionalism of Mark, and the fact that he to Ford to check out a few models. I couldn't have been happier with the layout of the dealership, the professionalism of Mark, and the fact that he took the time to help me craft a couple "what if" scenarios. As a result, my Mom bought a car! and I'm pretty sure I will be too in the near future... I've been a diehard GM car owner, having worked and retired from GM, so it was a bit emotional for me to switch, but I was interested in the Mustang and Focus cars and felt that the Ford pricing fit my budget. It wasn't such a 'reach' either since my Father retired from Ford and I have been familiar with their line up for much of my life... More

I started looking for a new car late last year, and went in to Suburban Ford just to see what was available. I was drawn by Ford's new lineup but what really impressed me was the service. I didn't end up bu in to Suburban Ford just to see what was available. I was drawn by Ford's new lineup but what really impressed me was the service. I didn't end up buying anything but I just went back recently and Mark remembered my name! He's always been very helpful, not too pushy and very knowledgeable about the cars. He's helped me narrow my search and made what's usually a daunting, distasteful process actually quite easy (and even fun!). More