Suburban Ford of Sterling Heights

Went to Suburban Ford today to pick up a rental car while my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had my car is currently being worked on. The customer service representative was very courteous and friendly. She answered all of my questions and I had a terrific experience!! I would recommend to anyone!!! More

I had a great experience there with my wife, basically being a first time car buyer. Kyle was the best we could have asked for, he was very friendly, helpful, and very understanding to our needs and wants being a first time car buyer. Kyle was the best we could have asked for, he was very friendly, helpful, and very understanding to our needs and wants. He is a cool guy who didn't seem arrogant and enjoyed the small talk,(which was a good thing and made me more apt to buy) He made us feel welcome, that we weren't just a job and was forced to talk with us. I would definitely buy from him again and recommend him to other people. More

Not only were they willing to go the extra mile to make sure i was happy by calling after i left the dealership to see how they could help me with my search, but Josh and several of the sales consultants a sure i was happy by calling after i left the dealership to see how they could help me with my search, but Josh and several of the sales consultants as well as managers made sure that my satisfaction was top priority as if it were their personal mission. They truely went above and beyond to make sure i was well informed with any questions/concerns i had. This is the third vehicle i have bought from them and will continue to purchase from them and give positive referals to all I can. They really are the needle in the haystack in every aspect. Thank you so much again. Keep up the fantastic service. More

Mike was extremely pleasant, knowledgeable, and helpful. He gave us a great deal and I would highly recommend him in the future to all my family and friends. He gave us a great deal and I would highly recommend him in the future to all my family and friends. More

I had a great buying experience from end to end. The car was at the lowest market price and all the personal was cordial and effective. It is a team of excellence without a doubt. Brian Lagodna resolved a p was at the lowest market price and all the personal was cordial and effective. It is a team of excellence without a doubt. Brian Lagodna resolved a problem with the highest of ethics. I was really impressed with the incredible higher and lower management this Dealer has. Thank you very much for your great service. More

WE CAN'T SAY ENOUGH ABOUT RICH KRAMER. WE HAVE BOUGHT SEVERAL CARS FROM HIM AND JUST PURCHASED ONE YESTERDAY. HE IS THE EPITOME OF PROFESSIONALISM, COURTEOUSNESS, AND HE REALLY CARES ABOUT HIS CU BOUGHT SEVERAL CARS FROM HIM AND JUST PURCHASED ONE YESTERDAY. HE IS THE EPITOME OF PROFESSIONALISM, COURTEOUSNESS, AND HE REALLY CARES ABOUT HIS CUSTOMERS. WE WOULD HIGHLY RECOMMEND HIM TO EVERYONE! More

I was very pleased with the service provided by my salesperson, James Tuckett. I had dealt with him on my previous vehicle. He had everything ready when I arrived at the dealership to turn in my lea salesperson, James Tuckett. I had dealt with him on my previous vehicle. He had everything ready when I arrived at the dealership to turn in my lease and pick up my new car. Everything went very smoothly and all the financial details were exactly what I expected, no surprises. He took the time to go over the vehicle's interior features which were slightly different than my last vehicle. James was very pleasant and knowledgeable which made the entire experience quick and easy. More

The staff I worked with at Suburban Ford, specifically Kellie Kraemer (Sales) and Sara Long (Finance) went above and beyond to ensure my car buying experience was nothing but perfect. They are exceptional Kellie Kraemer (Sales) and Sara Long (Finance) went above and beyond to ensure my car buying experience was nothing but perfect. They are exceptional employees who deserve recognition by Ford management. I truly appreciate their helpfulness and the fact that they took the time to make sure all my needs were met. These two ladies are gems and I will be sending my family and friends to see them for any new or used car needs. A big thank you to both Kellie and Sara for all their efforts, smiles and time. More

Jeremy Randolph was very helpful with every thing and took all the time needed and more .Gary Arnold was also very helpful in all that he did .overall I would recamend this dealer to anyone looking to bu took all the time needed and more .Gary Arnold was also very helpful in all that he did .overall I would recamend this dealer to anyone looking to buy a vehical. More

This is a wonderful dealership to work with. I have purchased 2 other cars from them in the past 8 years and will continue to take my business there. This was the first time that I have purchased a car purchased 2 other cars from them in the past 8 years and will continue to take my business there. This was the first time that I have purchased a car since becoming a widow and I felt very comfortable from start to final sale. This dealerships sales staff are knowledgable, as well as respectful. Not once did I feel pressured. They listened to my needs and didn't try to sell me more car then I could afford or want. I will recommend my salesman Sal at Suburban Ford to family and friends. More