Suburban Ford of Sterling Heights

Everyone was very friendly, from the moment I walked in with a question, to the moment I drove off the lot. Ian was always quick to respond to any questions I had when I emailed him and made the entire pro with a question, to the moment I drove off the lot. Ian was always quick to respond to any questions I had when I emailed him and made the entire process very easy. More

Great service. great value. Mike Smitley is an awesome salesman. I have purchased/leased multiple vehicles from him over the past 15 years. I actually followed Mike to this dealership. I probably pass 20 salesman. I have purchased/leased multiple vehicles from him over the past 15 years. I actually followed Mike to this dealership. I probably pass 20 other dealerships to see him for the best value and service. More

Kevin is knowledgeable and worked hard to find us the car we were looking for. This is our fourth Ford Escape bought here, and we have always been happy with the service and the deal. we were looking for. This is our fourth Ford Escape bought here, and we have always been happy with the service and the deal. More

Working with Mike Smitley is a great experience. This is the second time I have worked with him, I was referred to him by a friend after having a less than enjoyable experience while leasing a vehicle. Mike the second time I have worked with him, I was referred to him by a friend after having a less than enjoyable experience while leasing a vehicle. Mike is very conscientious and non-demeaning - I am a single woman and have previously dreaded the car buying/leasing process before meeting Mike. He got me a great deal with a vehicle that is more than I ever expected to get --- I LOVE IT! Thank you Mike, Sincerely, Amy Mittelstaedt More

The salesperson was very helpful and knowledgable about the different vehicles. He provided me with great information about the car I was interested in buying. Great experience! the different vehicles. He provided me with great information about the car I was interested in buying. Great experience! More

Suburban Ford is a great dealership. They are always very helpful and willing to do anything they can to help find the vehicle i am looking for or resolve any question that i might have. helpful and willing to do anything they can to help find the vehicle i am looking for or resolve any question that i might have. More

My total exsperience at Suburban Sterling Hts. was fantastic. I was greeted at the door on a nasty winter day with a handshake and a smile from Mike Smitley. He inquired what type of vehicle I was fantastic. I was greeted at the door on a nasty winter day with a handshake and a smile from Mike Smitley. He inquired what type of vehicle I was interrested in and the options I wanted and needed to build the truck of my dreams. And he kept with me until we had it right. After the F 150 Lariat arrived I recieved a few follow calls from Mike to find out how the vehicle was working for me. That really impressed me. I would deffinatly return to this dealership for my next purchase and I will be using the service department also. More

We were referred to Mike by multiple family remember who said he was truly the best! We had such a great experience with purchasing our first new car. Mike thoroughly explained our options, what was best said he was truly the best! We had such a great experience with purchasing our first new car. Mike thoroughly explained our options, what was best for the payment we could afford, and got us into our "dream" car! Mike has continued to assist us with any services we have needed and we always know we have a familiar face when we walk in the dealership doors. More

The reason I have rated Mike as I have is that he was friendly, returned calls as he said he would, and was excellent in the manner in which he handled our business. We had signed the papers and given friendly, returned calls as he said he would, and was excellent in the manner in which he handled our business. We had signed the papers and given the money for our new Flex, but neither my husband nor I liked the color which looked much more maroon on a cloudy day than it did the day I picked it out in the lot when it was very sunny. We were not taking possession of the car when we signed the papers. As I left showroom, I knew the car was wrong for us so on my way home I called Mike and left him a message that the color would not do. He was to keep the paperwork and the down payment and when we returned from up north we would get another car. In the meantime, we would look into different colors while we were away. While away, we choose "white suede" as the color. Mike hunted one up for us which had some extras and when we returned everything was ready and we took possession of our new Flex. We really like the professional way Mike dealt with us when we were not going to take the car we had originally purchased. He seemed to want us to have what we wanted and that made for a great overall experience with Suburban Ford. He's a great guy and did a great job for us. Janet Hopper More

Buyin this truck was the best expierence I have had. Mark Harbour knew what i wanted right away. Between him and the dealership, they nailed it! I havn't had any problems with the truck. Next time i Mark Harbour knew what i wanted right away. Between him and the dealership, they nailed it! I havn't had any problems with the truck. Next time i know where to go. More