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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,029 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,029 reviews
August 06, 2014
My first Escape I leased a 2014 Escape from James Tuckett . He was by far the best car salesman I have dealt with to this point. He gave me a great price for my trade I leased a 2014 Escape from James Tuckett . He was by far the best car salesman I have dealt with to this point. He gave me a great price for my trade-in. He found me the exact Escape I was looking for. This was a great experience for me and I owe this to James. Thank you James for a job well done. More
by Geraldine Tucker
Employees Worked With
James Tuckett
August 05, 2014
Used Car Purchase I bought a 2006 used car from Suburban Ford and instantly loved it, I had some slight issues with the car but the Suburban team made sure the issues w I bought a 2006 used car from Suburban Ford and instantly loved it, I had some slight issues with the car but the Suburban team made sure the issues were fixed and I was happy. The team is friendly and really wanted to make sure that I was a happy customer before I left. They have done a lot of repairs to the car and even covered some repairs that were not covered under warranty to make sure that I was not left unsatisfied. I will be recommending Suburban Ford to any one buying a car. You can be sure that they will get you the right car for the right price and you don't have to worry about getting scammed. I will be going to this dealership for any and all cars in the future. The staff is friendly and really cares about their customers. More
by jessicadelaforce
Employees Worked With
Justin Osen, Jeff Bartlett, Brian Lagodna
August 04, 2014
Rude Salesman Very rude salesman. Was treated as my business was not important and I did not know what I was talking about. Would not even give me the time to discu Very rude salesman. Was treated as my business was not important and I did not know what I was talking about. Would not even give me the time to discuss car value. More
by jsde80
Employees Worked With
Aaron woodall
August 03, 2014
Very nice service people! All of the people I had contact with were a pleasure to deal with. The work was done and there were no problems when I received the Escape back. Eve All of the people I had contact with were a pleasure to deal with. The work was done and there were no problems when I received the Escape back. Everything was done correctly the first time. YES!!!!! More
by Jimmylap
Employees Worked With
Also the driver of the free drive home., Kellie Kraemer
August 02, 2014
Lease of FX Crew Cab Closest Ford dealership, same salesman for years, knowledgeable, asked for help from gm to make this one happen, did a comparison at another dealer an Closest Ford dealership, same salesman for years, knowledgeable, asked for help from gm to make this one happen, did a comparison at another dealer and Suburban won handily. So that means I win as well. Their service dept. is another plus I rely on when needed. Friendly and professional staff that goes the extra mile. Give them a try. More
by Hal Harper
August 02, 2014
Good deal! Dave Bercel worked with me to get the vehicle I wanted, at the price I wanted, great salesman :-) Will be back to see him for another vehicle in the f Dave Bercel worked with me to get the vehicle I wanted, at the price I wanted, great salesman :-) Will be back to see him for another vehicle in the future. More
by bkayganich
July 31, 2014
Fantastic Fusion Purchase! I went to Suburban Ford looking for my first new vehicle purchase. They walked me through every step of the way, explaining what every feature was and I went to Suburban Ford looking for my first new vehicle purchase. They walked me through every step of the way, explaining what every feature was and helping me understand what I actually wanted. They were incredibly patient with my indecisiveness and helped me figure out every feature I wanted. With their help I was able to eventually choose the Fusion SE that was perfect for me. It was everything I wanted and couldn't be happier with how everything turned on. I highly recommend this dealership for both first time buyers and if you've bought before. More
by telorenzo46
July 27, 2014
Lease of a Ford Focus Everyone was very friendly and performed expediently and graciously. Worked with us on our trade-in of a Ford Taurus and ended with a fair price. Everyone was very friendly and performed expediently and graciously. Worked with us on our trade-in of a Ford Taurus and ended with a fair price. More
by kstarman09
July 26, 2014
good experience Very helpful and great experience. They did everything they could to meet my needs and get me the car I really wanted and I could afford. Very helpful and great experience. They did everything they could to meet my needs and get me the car I really wanted and I could afford. More
by mandy_liz
July 21, 2014
Very happy customers! We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go anywhere else! They go the extra mile to make sure things are done right and everyone is happy. We would highly recommend them to everyone. You will leave feeling more like a friend than a customer. A dealership you can trust!! More
by mikus4
Employees Worked With
Bruno Polisena, Colette Erickson, Sarah Long, Tim Snell
