Suburban Ford of Sterling Heights

Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I fill out my surveys with negative reviews and they delete my survey and send me a new one for the same thing. More

Excellent customer service. Spent a lot of time looking for the exact car I wanted with everything I asked for including the monthly price I wanted. for the exact car I wanted with everything I asked for including the monthly price I wanted. More

Nicole was professional and friendly!! Nicole was not pushy, and she genuinely wanted to help me find a car which will suit my needs. I will recommend her to anyone that I know who needs a car. pushy, and she genuinely wanted to help me find a car which will suit my needs. I will recommend her to anyone that I know who needs a car. More

The Salesman was very friendly. He answered most of my questions during the phone call I made before going to the Dealership. He was able to track down and get the car I wanted quicker than anticipated. questions during the phone call I made before going to the Dealership. He was able to track down and get the car I wanted quicker than anticipated. He took the time necessary to explain how to use all of the new gadgets and options even though it was way after closing time. The entire process went very smoothly and we love the car. More

They are always friendly and the waiting area is cozy with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. More

Suburban Ford This is a great business, they treat every Suburban Ford This is a great business, they treat every customer with respect. service is prompt and caring, dealership is clean and offers a comfo Suburban Ford This is a great business, they treat every customer with respect. service is prompt and caring, dealership is clean and offers a comfortable customer waiting area, Sales staff are informative and pleasant to deal with. I am giving this recommendation out of respect for suburban fords staff. Sincerely John Mohan More

Knowledgeable staff that is friendly. Every time I have used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am very satisfied time frame given. More

I would recommend anyone who was interested in a Ford product to visit the Suburban Ford showroom. The staff are prompt and there to answer any question you may have regarding any Ford vehicle. Eddie was product to visit the Suburban Ford showroom. The staff are prompt and there to answer any question you may have regarding any Ford vehicle. Eddie was my associate and was helpful in all areas that were in question regarding the new Escape. Love the car and would recommend it to anyone. Thanks Eddie Sincerely Alice Lyon More

James was extremely knowledgeable and extremely courteous. My experience at Suburban Ford with James was great! Business at Suburban Ford sure did improve from 10 years ago. Thank You Suburban courteous. My experience at Suburban Ford with James was great! Business at Suburban Ford sure did improve from 10 years ago. Thank You Suburban Ford! More

Excellent Service provided by the Sales Department, especially, "Eddie". He provided great advice and guidance that helped my make a GREAT SELECTION of a FORD ESCAPE. I HIGHLY RECOMMEND "EDDIE". especially, "Eddie". He provided great advice and guidance that helped my make a GREAT SELECTION of a FORD ESCAPE. I HIGHLY RECOMMEND "EDDIE". More