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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
1,965 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 1,965 reviews

November 30, 2013

WE CAN'T SAY ENOUGH ABOUT RICH KRAMER. WE HAVE BOUGHT SEVERAL CARS FROM HIM AND JUST PURCHASED ONE YESTERDAY. HE IS THE EPITOME OF PROFESSIONALISM, COURTEOUSNESS, AND HE REALLY CARES ABOUT HIS CU More

by mcfly2354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RICH KRAMER
Dec 03, 2013 -

Suburban Ford of Sterling Heights responded

We're glad that you've had such an excellent time working with Rich over the years, and we appreciate your continued business. Enjoy your new car!

November 29, 2013

I was very pleased with the service provided by my salesperson, James Tuckett. I had dealt with him on my previous vehicle. He had everything ready when I arrived at the dealership to turn in my lea More

by nadcock11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tuckett
Dec 03, 2013 -

Suburban Ford of Sterling Heights responded

We're always excited to see repeat customers, and we're glad that James did not disappoint. We hope that you enjoy your new car, and we look forward to working with you again soon. Thanks for shopping Suburban!

November 18, 2013

The staff I worked with at Suburban Ford, specifically Kellie Kraemer (Sales) and Sara Long (Finance) went above and beyond to ensure my car buying experience was nothing but perfect. They are exceptional More

by smoxley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellie Kraemer (Sales) and Sara Long (Finance)
Nov 18, 2013 -

Suburban Ford of Sterling Heights responded

We strive for perfection and the highest levels of guest satisfaction, so we're happy that Kellie and Sara were so helpful and provided you with 5-star service during your visit. We appreciate your positive feedback and look forward to working with you again in the future!

November 14, 2013

Jeremy Randolph was very helpful with every thing and took all the time needed and more .Gary Arnold was also very helpful in all that he did .overall I would recamend this dealer to anyone looking to bu More

by rspatafora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Randolph
Nov 14, 2013 -

Suburban Ford of Sterling Heights responded

We're glad that Jeremy and Gary were both so helpful and that you had a pleasant time with our team. We hope that you enjoy your new car and that you'll be back to see us again soon!

November 08, 2013

This is a wonderful dealership to work with. I have purchased 2 other cars from them in the past 8 years and will continue to take my business there. This was the first time that I have purchased a car More

by Cuchwal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Cucchiara
Nov 11, 2013 -

Suburban Ford of Sterling Heights responded

Thank you for stopping by our store and allowing Sal to assist you. We're happy that he was so helpful and made you feel comfortable throughout your purchase process. Enjoy your new car, we look forward to seeing you back again soon!

November 05, 2013

I was very pleased with my experience with Dave at Suburban Ford. I bought a used Ford Fusion. I don't think I could've gotten a better deal anywhere else! I had a trade-in, and I got a great value fo More

by courtneyp19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bercel
Nov 05, 2013 -

Suburban Ford of Sterling Heights responded

Courtney, We're glad that you were so pleased with Dave's service and your overall experience with Suburban, as we do strive to make all of our guests feel appreciated and valued during every visit to our stores, even in busy times. We hope that you enjoy your new Fusion and that you come back to see us again soon!

November 04, 2013

Friendly car dealership, that was also one of the partners of my corporate auto purchase program ( a preferred dealer). Sales associate gave the exact price (out the door) with no hidden costs, just More

by RTR2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Belk
Nov 05, 2013 -

Suburban Ford of Sterling Heights responded

We're glad that you had such a positive experience at our store for the second time around, and we hope that you will continue to shop Suburban going forward. Have a great week!

October 31, 2013

Between myself and a co-worker/good friend, we have leased four (4) vehicles from your dealership within the last (2) months, (5) vehicles for the year. My latest vehicle will be the 6th within my imme More

by Cactusbrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
Oct 31, 2013 -

Suburban Ford of Sterling Heights responded

Thank you for being such a loyal customer, we appreciate your business and are happy to have been able to service you and your family for the past several years. We hope that you will continue to shop Suburban and let others know of the great experience that you've had with John. Take care.

October 19, 2013

I'm very pleased with my experience at Suburban Ford. They were able to find the 2014 Ford Escape with the extras I wanted in a new car for a fair price. Im so excited to be picking up my new car next we More

by Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lease
Oct 21, 2013 -

Suburban Ford of Sterling Heights responded

Beverly, Thank you for the great review! We're happy to have been able to assist you in finding your vehicle of choice for an affordable price. We hope that you enjoy your new Escape, and will be back in to see us soon.

October 17, 2013

Auday was patient and very professional with me in my vehicle search. He was knowledgeable and informed on the vehicles I was looking for and followed through in a timely and polite manner. Jerry McKind More

by mac26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Peterson & Jim Elder
Oct 17, 2013 -

Suburban Ford of Sterling Heights responded

Jerry, Thank you for your feedback. We're glad that you enjoyed working with Auday and we hope to see you back in again soon.Take care.

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