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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
September 30, 2013
Everything was great during our visit. Sean, our salesperson was outstanding at his job! He made us feel very welcome and was very patient and understanding of what I was looking for. I am so happy salesperson was outstanding at his job! He made us feel very welcome and was very patient and understanding of what I was looking for. I am so happy that Sean was the saleperson to welcome us to the dealership. He is a great asset to your dealership and a pleasure to do business with. Im hoping that everything goes as good when I pick up my new truck tomorrow. In the future, if I have any need for another vehicle or if I know of someone in need, I would recommend Sean!! : ) Thank you! More
by rdaffron
Employees Worked With
Sean Drake
September 18, 2013
Our preferred dealer, even though it's farther than others. I've purchased from Suburban Ford - Sterling Hts. before, this was my third. The buying process was very streamlined, convenient and comfor others. I've purchased from Suburban Ford - Sterling Hts. before, this was my third. The buying process was very streamlined, convenient and comfortable. Suggestions and assistance from our sales person really helped. He knew all that was needed, suggested things we could do to be ready before visiting to pickup our new vehicle. No pressure sales! They accommodated a last minute rush due to insurance being late, and everything was ready when we arrived. Good price, good service, knowledgable staff - what more could you ask for? Visit Suburban Ford - Sterling Hts. to find out. More
by JoeSee
Employees Worked With
Kevin Miller
September 16, 2013
Kevin Miller was a pleasure to work with. He found the exact car that I wanted, provided us with great financing and even held the car for me until I could get my check from AAA for my old car that was to exact car that I wanted, provided us with great financing and even held the car for me until I could get my check from AAA for my old car that was totaled in an accident. I will be sure to refer my friends to Kevin and your dealership. More
by dldicicco
Employees Worked With
Kevin Miller
September 14, 2013
We had a great experience from the minute we walked in the door, Kyle was awesome. We loved dealing with him. We would love to deal with him again in the future. Thanks Kyle for such a great experience the door, Kyle was awesome. We loved dealing with him. We would love to deal with him again in the future. Thanks Kyle for such a great experience. More
by bellolischroeder
Employees Worked With
kyle Dahl
September 11, 2013
I had a really great experience having Brandon Monteleone, as my sale person. He was very helpful and positive at all times keeping my spirits high when things did not look good and always keeping Monteleone, as my sale person. He was very helpful and positive at all times keeping my spirits high when things did not look good and always keeping me informed of my what was going on. He is kind hearted and blessed with a wonderful personality and smile. We need more people like him in the world. Thanks again, my son and I are enjoying our van. More
by sjbell67
September 05, 2013
What a wonderful experience in leasing my new Ford Escape. Couldn't believe the deal I received. I also had a very knowledgeable salesman, John Russo who took the time to go through all the features Escape. Couldn't believe the deal I received. I also had a very knowledgeable salesman, John Russo who took the time to go through all the features on MyFord Touch and how to use them. That made driving away my new Escape more enjoyable knowing I had the basics of how everything operated. Will be returning to Suburban Ford for all my further purchases. More
by npiper
Employees Worked With
John Russo
August 29, 2013
Everyone very friendly entering the building. Warm welcome for salesperson. Offering refreshment. Made me feel very comfortable. Well knowledge about the car and did everything she could to keep it wi welcome for salesperson. Offering refreshment. Made me feel very comfortable. Well knowledge about the car and did everything she could to keep it within my budget. More
by Jtmoney94
Employees Worked With
kellie Kraemer
August 25, 2013
My husband called Suburban and talked with Brandon. All he wanted to know was the price of a vehicle as it was not posted on their website. Brandon proceeded to talk about things that my husband was not y he wanted to know was the price of a vehicle as it was not posted on their website. Brandon proceeded to talk about things that my husband was not yet interested in. The call ended. A few minutes the phone rang and I answered. It was Brandon. I asked the same question as my husband did and did not get an answer. We talked about the car I was interested in and he had very little knowledge about it. I asked it photos would be posted soon. He said he could use his phone and send them to my phone. I do not have a smart phone and told him so. He did not believe me and said that everyone had a phone that he could email photos to. I asked if email would work and he agreed. He asked where I was located and I told him. He said I was close to the dealership. I stated that another Ford dealership was closer and I was thinking about going there to get a used vehicle. He proceeded to tell me the other dealership "sucked" and was a bad place to go. Really? I am sure Ford would not tolerate this comment. A worker at one local should never state their personal opinion of another local. I worked with another sales person when I went to Suburban Ford of Sterling Heights to search for a new car. More
by enduringfriend
July 09, 2013
I could not be happier with the service I received from the staff at Suburban Ford. My buying experience was top notch from beginning to end and everyone was HONEST. I had been dealing with Marty Feldman C the staff at Suburban Ford. My buying experience was top notch from beginning to end and everyone was HONEST. I had been dealing with Marty Feldman Chevrolet in Novi and was treated like garbage there. I was lied to day after day by a number of their staff members. I walked away from that deal and found an advertisement online for Suburban Ford. I was quickly contacted by Rich Lucido and he got me taken care of in no time! Professional, VERY helpful and extremely patient. I could not have asked for a better transaction. There's no doubt in my mind that I will be coming back in the future. Thank you!! More
by mstell01
Employees Worked With
Rich Lucido
June 17, 2013
Bought a used 2010 Ford Escape almost a year ago exactly. The vent blower malfunctioned a few months out. AC stopped working correctly almost immediately. Then the AC quit working completely a few months b The vent blower malfunctioned a few months out. AC stopped working correctly almost immediately. Then the AC quit working completely a few months back. Haven't had time to get it fixed until just now and quoted for well over $1300. That's on top of the $150 I already spent to fix the blower. Of course their extended warranty doesn't cover it. Explained the situation and of course, Suburban Ford's response is basically, "that sucks for you." More
by Rgerar
Employees Worked With
Don't remember
