Suburban Ford of Sterling Heights

Out of Our Way Because It's Worth It!! My husband and I travel from Troy to Sterling Hgts. despite the fact that there are two Ford Dealerships located closer to us! This is the second car My husband and I travel from Troy to Sterling Hgts. despite the fact that there are two Ford Dealerships located closer to us! This is the second car we have purchased from the Suburban Ford dealership and both times we have found them to go out of their way to be certain that the vehicle is ready when scheduled for pick up. Our salesman, John Lease had a car ready for us to test drive and he had the figures and paperwork completed before our arrival. Mr. Lease willingly took time to show the entire family how various components of the car were set up. He even offered to program our personal phone. When Suburban Ford tells you that your new car will have a full tank of gas - they MEAN it. Several other dealerships claim that will be the case and when you drive away you realize it is 3/4 full. We found the receptionist and all of the employees to be very friendly and welcoming. I look forward to purchasing our third car from this dealership in the near future. More

Took the time Andrew took the time to answer all of my questions, run the numbers in numerous different ways and walk me through each of the variations I was consid Andrew took the time to answer all of my questions, run the numbers in numerous different ways and walk me through each of the variations I was considering without hesitation nor rushing... Very impressive. More

Great Experience Jeremy randolph and the team at Suburban FOrd make my leasing experience a pleasire. This is the second vehicle I have leased from Suburban and Jeremy Jeremy randolph and the team at Suburban FOrd make my leasing experience a pleasire. This is the second vehicle I have leased from Suburban and Jeremy, I have highly reccomended them to friends and family. Will visist them again. More

Love Surburban! I have been leasing cars from Surburban Ford for over 15 years and wouldn't go anywhere else! The salesman I had been working with left but I stayed I have been leasing cars from Surburban Ford for over 15 years and wouldn't go anywhere else! The salesman I had been working with left but I stayed there because I knew I would still get great service and I did. I recently worked with a new salesman and he was great! More

Exceeded my expectations They respected and fulfilled my wish for a basic, affordable car, worked hard to get me a lower than expected rate on the financing and went out of th They respected and fulfilled my wish for a basic, affordable car, worked hard to get me a lower than expected rate on the financing and went out of their way to facilitate delivery. I felt that they were interested in getting me what I wanted and making the process as easy and pleasant as possible. I shopped two other dealers before coming to Suburban, and the no-pressure, helpful, professional behavior of Kevin Miller and his team was a very refreshing contrast to what I experienced at their competitors. In short, they got me the car I wanted at a great price and were more than pleasant to work with. More

First. Richard Kramer and the Svacha Family has been doing business for Generations. He is the most outstanding, knowledgable and user friendly Sales person at that dealership. He knows who we are an doing business for Generations. He is the most outstanding, knowledgable and user friendly Sales person at that dealership. He knows who we are and what we look for in a vehicle. Second. Emilia Gonzalez new to the Svacha's, is an outstanding Business Manager. Very helpful and knowledgable within the Finance department. Easy to talk to and super helpful. Good business team member. These two individuals make auto shopping a good experience. We recommend these individuals to anyone needing assistance in Auto shopping. Paul Svacha US Army DOD More

We have dealt with Suburban Ford for many years. We followed Sarah Long from Dorian Ford, because she has always been very helpful and we have recommended Suburban Ford to many people. Nicole Elder h followed Sarah Long from Dorian Ford, because she has always been very helpful and we have recommended Suburban Ford to many people. Nicole Elder helped us this time and had also help us out very much. Both Sarah and Nicole have been very pleasant and patient with us. More

Still in the purchase process Great so far, got what we were looking for in a short amount of time. got a good test drive and info on the automobile we were looking at. don't lik Great so far, got what we were looking for in a short amount of time. got a good test drive and info on the automobile we were looking at. don't like how sales people are out of the loop when it comes to the warranty or financing aspects. More

Kevin Miller was excellent to work with! My husband and I were interested in leasing a Flex but only had about 45 mins to spend at the dealership and Kevin made it happen. We are so happy with our overall ex were interested in leasing a Flex but only had about 45 mins to spend at the dealership and Kevin made it happen. We are so happy with our overall experience. I would definitely recommend Kevin to everyone! More

Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I fill out my surveys with negative reviews and they delete my survey and send me a new one for the same thing. More