Suburban Ford of Sterling Heights

Quality-Friendly service experience I arrived at the dealership to get my scheduled maintenance done on my Fiesta. I was greeted within seconds and the work order was written up. My car I arrived at the dealership to get my scheduled maintenance done on my Fiesta. I was greeted within seconds and the work order was written up. My car was taken in and returned within thirty minutes. They had completed the service and they had washed it also. Great experience !!! More

Professional and knowledgable Kelly was extremely helpful beyond my expectations. Being a newly divorced woman, I don't the the first thing about cars, options, price, lease vs bu Kelly was extremely helpful beyond my expectations. Being a newly divorced woman, I don't the the first thing about cars, options, price, lease vs buy, not only did she answer every question I had, she was pleasant, friendly and made my decision a very easy one. When I left with my new car, I felt confident that I received the best car for my needs at the best price available. I also felt like I made a new friend. I would recommend Kelly to all my friends... More

Superior service, great staff!!! I had a problem with my older vehicle and wanted to purchase a newer vehicle fast. I was assisted by sales rep Zack Simpson and got what I was looki I had a problem with my older vehicle and wanted to purchase a newer vehicle fast. I was assisted by sales rep Zack Simpson and got what I was looking for in a short time. He was a considerate, courteous, no pressure kind of guy. I am very happy with my new vehicle and will tell everyone I know about the great reliability of this dealership. The whole staff was friendly and customer oriented. Keep up the fabulous work guys, you rock! More

One of a kind customer care From the minute I walked in the door, the staff greeted me and asked if I needed help and I told them I was waiting for my sales guy to finish up with From the minute I walked in the door, the staff greeted me and asked if I needed help and I told them I was waiting for my sales guy to finish up with his other customer. My sales guy came out to greet me and offer me a beverage, and introduced me to his staff. Then he gave me some options to meet my needs. I never felt like this before at a dealership. Very warm and friendly atmosphere. Everyone was great! More

I can’t wait for my next car purchase. My sales person, Tim O'Connor, was very efficient and extremely knowledgeable about the whole buying process. Tim surprised me how effortless the buy My sales person, Tim O'Connor, was very efficient and extremely knowledgeable about the whole buying process. Tim surprised me how effortless the buying experience was at the Suburban Ford dealership. I can’t wait for my next car purchase. More

Great Service Great Selection If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Gr If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Great service department. Nice dealership newly remodeled. Joe "Shy" is the man to see when buying a used car. Mike in service made sure I had a rental car when I needed the warranty repair. More

Wonderful Dealership Culture Zach was wonderful to us the moment we stepped into the dealership! He made a stressful experience fun. The entire culture of the dealership was war Zach was wonderful to us the moment we stepped into the dealership! He made a stressful experience fun. The entire culture of the dealership was warm and friendly. More

Pleasure We were very pleased with the whole experience. They did their best to make everything work in type of vehicle and price. They went over the feature We were very pleased with the whole experience. They did their best to make everything work in type of vehicle and price. They went over the features of the vehicle thoroughly with us. Thank you Suburban Ford More

Sales Experiance Eddie Putrus was outstanding to work with and I Purchased a new 2015 Explorer from him along with a new 2014 Ford F150. These purcheses were both comp Eddie Putrus was outstanding to work with and I Purchased a new 2015 Explorer from him along with a new 2014 Ford F150. These purcheses were both completed within thelast month. More

First time Leaser This is the first time in 10 years I have purchased a car and the first time I got a lease and the process was so smoother. Tim Snell helped me and he This is the first time in 10 years I have purchased a car and the first time I got a lease and the process was so smoother. Tim Snell helped me and he was really nice. He had more cars pulled up for me to test drive before I was even done with the first one. Really professional and I will return there for future car purchases. More