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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,040 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,040 reviews

December 10, 2015

Amazing I just happened to call suburban ford to see if they could help me get a 2015 truck. They connected me to Mandy and she was terrific. I did not think More

by Tony D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Madeline Simon
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

Tony, thank you so much for the great feedback and congratulations on the new 2015 truck! It is great to hear that Mandy could work around your financial situation and still get you the truck that you desired. We hope you love your new truck and we hope to work with you again soon!

December 09, 2015

Impression of Surburban Dealership Recommended by daughter- in- law, who is a employee of Ford. Location was convenient for service and past experiences were good. Newly improvements of More

by Ricco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Arnold
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

Ricco, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

December 09, 2015

Bought a car The minute I walked into the dealership, I was greeted warmly, and felt welcome. I drove the car I wanted and put a down payment on it that day. I the More

by bluefusion13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Osen, Mark (MJ) Naeyaert
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

We are so happy we were able to make your car buying experience a pleasurable one. Congratulations on your new vehicle and we hope to serve you again in the future!

December 09, 2015

Suburban Ford is the best Outstanding dealership in Sterling Heights that focuses on service and professionalism. They make sure that your stay is done quickly and with the bes More

by To
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Renee Junga
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the near future!

December 07, 2015

Rich is the best Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to s More

by elaine10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2015 -

Suburban Ford of Sterling Heights responded

Elaine, thank you for the great feedback! It is great to know that every time you come and visit us, Rich makes your experience such a memorable one! Customer service and satisfaction is our top priority and we are so glad you can experience that with us. Enjoy your new car and we look forward to working with you again soon!

December 06, 2015

Great service Great service! Everyone at the dealer was very friendly. When I had a problem turning in my lease they took care of it right away. More

by spartan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Vaxelaire
Dec 07, 2015 -

Suburban Ford of Sterling Heights responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future.

December 06, 2015

2016 Ford Escape lease This is our second Ford Escape lease from Suburban Ford and Jeremy Randolph. Jeremy went over pricing and options with us and we felt comfortable wit More

by mike55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Watkins, Jeremy Randolph
Dec 07, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new Ford Escape and your experience with Jeremy and Jessica met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

December 04, 2015

Excellent service at Suburban Ford Suburban Ford worked with me on every aspect of my new Ford Edge lease. They got me into a fully loaded Edge at a great monthly lease payment. Tim t More

by Allysus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Snell
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new Ford Edge and your experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

December 04, 2015

Leasing a vehicle is easy I love coming to Suburban Ford especially because of Kellie Kraemer. She does a great job in finding what I need and giving me the best rates! More

by ksilva76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellie Kraemer
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

We love to hear that our customers are satisfied because our top priority is customer service, and it is great that Kellie was able to give you that experience. We hope you enjoy your new vehicle and we hope to work with you again soon!

December 04, 2015

Service I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new More

by niecy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Vaxelaire, Colette Erikson
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the feedback! We love to know that our customers are satisfied with the service we provide and we are happy that you could experience that. We look forward to helping you pick out your next car in April!

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