Suburban Ford of Sterling Heights

Very nice people The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house More

Great service Although I did not end up buying a Ford vehicle, I would absolutely choose this dealership if I decide to go with Ford in the future. Each representat Although I did not end up buying a Ford vehicle, I would absolutely choose this dealership if I decide to go with Ford in the future. Each representative I interacted with was extremely helpful and kind. More

service staff are very willing to help whenever they can I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean for the customers also. More

Wouldn't Trade a Ford or Suburban Ford of Sterling Heights Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Suburban has done remodeling to their service area. A great routine experience got even better. When you deal with Suburban for maintenance, you aren't put into a "special room" with an overhead speaker system blurring, a vending machine and day old coffee. You are treated as if you are there to spend money on a new car which is very refreshing. You are given a pager and a time frame. They have always beat their estimated time for service. I have been told by my family that I can get service done at any Ford dealer closer to home but I have refused because why would I when I am happy with the service and treatment at Ford Suburban. More

Suburban Dealership Review The dealership was very clean. The sales personnel were friendly and professional. I will recommend to my friends and colleagues to buy vehicles from The dealership was very clean. The sales personnel were friendly and professional. I will recommend to my friends and colleagues to buy vehicles from this dealership. More

Very pleased in all aspects of car buying with this dealer. Very pleased with this dealer throughout the car buying process. Salesperson was very attentive, answered all our questions and very determined to me Very pleased with this dealer throughout the car buying process. Salesperson was very attentive, answered all our questions and very determined to meet our needs. We were pre-approved for a loan but they were able to provide a hassle free "better deal". Have not used Service Dept yet but based on what we saw, were impressed. Would and did recommend this dealer to family and friends. More

Highly Recommend you see Nicole Elder I leased my brand new Ford Explorer XLT a few months ago! It was first class from the minute I started a conversation with Jim Elder, General Manager. I leased my brand new Ford Explorer XLT a few months ago! It was first class from the minute I started a conversation with Jim Elder, General Manager. Jim put me in touch with Nicole and she worked to meet my wish list and payment goal! The transaction was simple and the follow up is unparalleled to any other dealer I've dealt with. I've referred 2 family members who also bought from Nicole and Suburban Ford of Sterling Heights. They're so classy, they even send you a "thank you" referral check! That's how you do business! Happy Customer here! More

Best customer service I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always hel I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always helpful. I also have my lease car serviced there and always get a report of what my car needs or doesn't need as well as a complimentary car wash. I would most definitely recommend them. More

Awesome Service Every once in awhile you run across a vehicle that has unforeseen issues. We had that experience at this dealer. They worked very hard to correct th Every once in awhile you run across a vehicle that has unforeseen issues. We had that experience at this dealer. They worked very hard to correct the problem and took care of us in every way possible. If you want to buy a car from a dealer that will take care of you when things go wrong, this is the place. We have bought multiple cars here and will continue to be loyal to Suburban Ford. More