Suburban Ford of Sterling Heights

Great service!!! Jeremy was very helpful and helped us pick out a vehicle that fit our budget. He made all the phone calls that needed to be done with our other vehicl Jeremy was very helpful and helped us pick out a vehicle that fit our budget. He made all the phone calls that needed to be done with our other vehicle and made the process more smooth. More

Good experience. We dealt with Jim Belk. He was professional and took time to answer all our questions. He listened to what we were looking for in a car and gave us a We dealt with Jim Belk. He was professional and took time to answer all our questions. He listened to what we were looking for in a car and gave us a couple options on cars we were interested in. He did not use a hard sell technique, for which we were very grateful. More

It seems tha every one cares about me and my satisfaction. Every on really cares that we as customers are happy with the deals that we have made. And are willing to go the extra mile to help in every way they Every on really cares that we as customers are happy with the deals that we have made. And are willing to go the extra mile to help in every way they can. that's why ill be back in two yrs. to deal with Joe Franzoni, he's the best. I hope you're glad to have him on your staff. More

Car we both agree on My husband and I went car shopping. Our 5 stop was Suburban Ford on VanDyke. We never agree on a car. With the help from Aaron we found a car we bot My husband and I went car shopping. Our 5 stop was Suburban Ford on VanDyke. We never agree on a car. With the help from Aaron we found a car we both liked. He worked to get us a great trade in price on our Jeep and we purchased a Tauras. More

Awesome customer service Mandy and Sarah were so helpful. Mandy handed me the keys to any car I wanted to try, and they both made my payments work for my budget. They've also Mandy and Sarah were so helpful. Mandy handed me the keys to any car I wanted to try, and they both made my payments work for my budget. They've also been great with follow ups. The entire staff was extremely friendly and seemed genuinely happy to be at work. Very happy I chose Suburban Ford of Sterling Heights! More

New Truck Very friendly dealership and first class service! The huge selection was great to view as well as the network of other dealerships. Highly recommend Very friendly dealership and first class service! The huge selection was great to view as well as the network of other dealerships. Highly recommended delaership. More

Felt very pressured to get a truck I did not want Went in to look at a new Ford F150, just out of curiosity as I was looking at getting into a truck. I told the salesman that I wanted a crew cab, with Went in to look at a new Ford F150, just out of curiosity as I was looking at getting into a truck. I told the salesman that I wanted a crew cab, with MyFordTouch, and heated seats and told him how much I'd be willing to pay. Granted I was a little undereducated on the new F150 and wasn't aware how much that would cost with all those options, instead of telling me that they didn't have anything like that in my price range, we looked at a single cab base model truck with ZERO of the features I wanted, albeit being in my price range. We took it out and I made several comments about how nice the new redesign was, but this was still a base model truck and I didn't want to trade in my loaded car for it. When I said "I'll think about it", the sales manager who came out of nowhere kept trying to pressure me into leaving with a truck I didn't even want. Two days later, the salesman called and asked what I wanted to do because the truck is "in my price range", I told him I didn't want to get it because of how bare-bones it was, and he hung up on me in the middle of my sentence. Real professional. More

Suburban gets it done I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening for three weeks. I called Suburban Ford and was told they could take care of me the next day. I asked if I could drop off the car that afternoon and leave it for the next day. I dropped the car at four o clock. At 6 o clock they called and said the car was done. Now that's getting it done More

Best experience! I always went to Russ Muline Ford but felt like their customer service has gone downhill. I contacted Suburban Ford and that same day had my new leas I always went to Russ Muline Ford but felt like their customer service has gone downhill. I contacted Suburban Ford and that same day had my new lease. All I needed to do was go sign the papers and within thirty minutes I was in my new car. More

Best car buying experience yet! We needed a larger vehicle for our growing family and came across a beautiful used Flex at Suburban. This was everything we were looking for and more We needed a larger vehicle for our growing family and came across a beautiful used Flex at Suburban. This was everything we were looking for and more. This was however at the top end of our budget and we were a little upside-down on our old car so money was going to be a factor. Aaron really went to bat for us and found a way to make it happen including a generous trade-in value. I found Aaron to be an honest, straightforward, and low pressure salesman focused on customer satisfaction. I highly recommend Aaron and the team at Suburban for your pre-owned purchase. More