Suburban Ford of Sterling Heights

Wost Experiance I have ever had at this dealer I have bought every single ford vehicle I have ever owned from this dealer in the last 20 years 14 different vehicles its a 45 min ride here for me. p I have bought every single ford vehicle I have ever owned from this dealer in the last 20 years 14 different vehicles its a 45 min ride here for me. passing 20 dealers on my way. I have never left this dealer without a purchase. But for the first time in 20 years the sales guy was the worst I have ever had told me there was no way to get me in the vehicle I wanted for the price I was looking for there was very little effort on his part to try to make a deal happen whole process with sales guy was like 5 min so I walked out went down the street purchased same vehicle from different dealer at the price I was looking for will never be back More

No Longer Loyal My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at For My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at Ford Van Dyke. I have owned ford products myself for the last 30 years. My first car was a ford Grenada in 1984 so this review is painful to write. I have never had such a poor experience as I did Yesterday at Suburban Ford. It made me sick. I was gouged $700 to fix a plastic motor part that you can buy online for about $39. Shame on me for not checking first and trusting the service department. This is a vehicle with 50k on the odometer and the heater blend motor is a know design issue. The service reps would not even make eye contact with me let alone discuss it with me. I wrote a review on their Facebook page and they took it down. Kind of funny but also speaks to their character. Instead of addressing something they ignore it. Hope it will go away. Well I wont go away. They may have stolen 700 bucks from me but that doesn't mean I wont let everyone I can know about it. It costs far more to earn a customer than to keep one. I have a 2002 f150 with 178k on the odometer so a purchase is in my future. There is no way that purchase will happen with Sub Ford. I will continue to write and share my experience with as many as possible to save people from being harmed by this sorry excuse of a dealership. More

BEWARE I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as i I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as it left the service department. The service dept. took advantage of TSB (Tech Service Bulletin) and tampered with my transmission in order to submit warranty claims on my vehicle. This is big money for the technicians as they are paid on commission. The dealership had to replace the TCM (Transmission Component) and PCM(Powertrain Component) and my vehicle hasn't run correctly since. It was in the service dept. for over 2 weeks and I had to file a dispute in order to get a rental vehicle out of them. I have no trust in the dealership and if it weren't for them being the only Sat. Service QuickLane in my area, I would go elsewhere. There service dept. is extremely rude and unresponsive to any type of dispute. As a matter of fact, I no longer receive a survey from them because they don't like hearing the truth. BEWARE! More

Almost family. It was a pleasure to deal with Tim who had the patience for an undecided customer.Thought I wanted an explorer,also liked the look of an edge.Try them It was a pleasure to deal with Tim who had the patience for an undecided customer.Thought I wanted an explorer,also liked the look of an edge.Try them both,that may help to decide.No pressure just patience.So I did and while paperwork was being completed met another Welshman and an Englishman,no joke just the Sterling Heights staff introducing themselves, asking if we needed anything.Amelia gave us all the scenarios for extended warranty tweaked to suit our needs.Purchased the edge,awesome,just like the staff.Don,t see why you would consider anywhere else. More

Great experience I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt c I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt comfortable and respected by each person that I came into contact with. My salesman, Ian, showed me the cars that I was interested in, answered all my questions and made me feel like he had all the time in the world for me. The sales manager, JR, helped us to get the best price possible for the car as well as for my trade in. I never felt pressured in any way and the entire process went so smoothly. Even the actual dealership is beautiful - so clean, open and friendly. and has a little area for snacks and coffee. I love my new Escape and would definitely recommend Suburban Ford to my friends and family. More

Excellent Customer Service All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another Ford Escape. Jim made sure that the transaction was processed in a timely manner and paperwork was ready when I came to the dealership. My husband also purchased a Ford Escape last year. We have been very happy with our vehicles, as well as the customer service we receive for maintenance issues. More

The experience was very pleasant. Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buyin Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buying decision. The experience was very pleasant.. More

20 Years experience with Suburban Ford Been totally satisfied with the professionalism and customer service at Suburban Ford. I have dealt with Joe Franzoni for 20 years and have always be Been totally satisfied with the professionalism and customer service at Suburban Ford. I have dealt with Joe Franzoni for 20 years and have always been pleased with his expertise and service, plus the deal that I received. More

Great salesperson,, honest and friendly! I was recommend to Jeremy by my daughter and it was a wonderful experience. He helped me sort out my needs for a lease car and was able to work a pay I was recommend to Jeremy by my daughter and it was a wonderful experience. He helped me sort out my needs for a lease car and was able to work a payment that I could afford. Before I knew it I was in a new car the next day and and lovin my new Fusion. Jeremy is a very talented sales person and I would highly recommend him to anyone that is in the market for a new car. He does a great job!! Thanks:) More

Amazing could not been better This is the third lease car I have got for my daughter from James Tucket. The experience has been above and beyond easy and pleasant . I have bought n This is the third lease car I have got for my daughter from James Tucket. The experience has been above and beyond easy and pleasant . I have bought new gm vehicles and have had terrible experiences . Spend $45000 and got treated poor . I couldn't meet James to sign paper work . So he did the unheard of and drove 2 1/2 hours to harbor beach mi to make the deal. I really appreciate great experience . Robert karg Bad Axe mi More