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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,986 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,986 reviews
December 07, 2015
Rich is the best Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to s Rich Kramer is the best, he always takes his time and I never feel rushed with his time. I feel I always get the best service from him. I may ask to see several cards and that never seems to bother him. I love his patience. I always recommend him to friends and family he is very honest and tells you everything about the price and car. Thanks Elaine and Mark LaDuke More
by elaine10
Employees Worked With
December 06, 2015
Great service Great service! Everyone at the dealer was very friendly. When I had a problem turning in my lease they took care of it right away. Great service! Everyone at the dealer was very friendly. When I had a problem turning in my lease they took care of it right away. More
by spartan11
Employees Worked With
Ron Vaxelaire
December 06, 2015
2016 Ford Escape lease This is our second Ford Escape lease from Suburban Ford and Jeremy Randolph. Jeremy went over pricing and options with us and we felt comfortable wit This is our second Ford Escape lease from Suburban Ford and Jeremy Randolph. Jeremy went over pricing and options with us and we felt comfortable with him. The lease turn in and new lease purchase went smoothly with the new payment being very close to the current one with little out of pocket expense to us. Jeremy and his assistant Jessica Watkins followed up with us after the sale which was nice. We will consider Suburban Ford and Jeremy on future Ford purchases. More
by mike55
Employees Worked With
Jessica Watkins, Jeremy Randolph
December 04, 2015
Excellent service at Suburban Ford Suburban Ford worked with me on every aspect of my new Ford Edge lease. They got me into a fully loaded Edge at a great monthly lease payment. Tim t Suburban Ford worked with me on every aspect of my new Ford Edge lease. They got me into a fully loaded Edge at a great monthly lease payment. Tim took the time to make me feel comfortable and made the whole process painless. More
by Allysus
Employees Worked With
Tim Snell
December 04, 2015
Leasing a vehicle is easy I love coming to Suburban Ford especially because of Kellie Kraemer. She does a great job in finding what I need and giving me the best rates! I love coming to Suburban Ford especially because of Kellie Kraemer. She does a great job in finding what I need and giving me the best rates! More
by ksilva76
Employees Worked With
Kellie Kraemer
December 04, 2015
Service I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new car in April and I will be coming in. More
by niecy1
Employees Worked With
Ron Vaxelaire, Colette Erikson
November 29, 2015
Rich is very professional Thanks Rich for your help at making our experience and suburban ford the best ever ! You are awesome and always makes everything workout AAA ++++!!!!! Thanks Rich for your help at making our experience and suburban ford the best ever ! You are awesome and always makes everything workout AAA ++++!!!!!! We keep coming back to you and that is the reason . Thanks again! Mark and Elaine LaDxxx More
by Elaine and Mark
Employees Worked With
November 25, 2015
Excellent Sales Consultant! Jim was very professional and thorough during our entire car buying experience! We asked many questions and he was very patient with us and gave us a Jim was very professional and thorough during our entire car buying experience! We asked many questions and he was very patient with us and gave us a lot of his time to ensure he was meeting all of our needs in choosing the right vehicle model and options/accessories. While we never usually enjoy the entire car buying process (we only really like the part about driving off in a new vehicle), this was definitely one of our best experiences with a sales consultant! Thanks Jim! More
by dldmlb
Employees Worked With
November 16, 2015
Beautiful Dealership I have been leasing at Suburban Ford for over 20 years, the dealership is beautiful and the employees are friendly as always willing to help I have been leasing at Suburban Ford for over 20 years, the dealership is beautiful and the employees are friendly as always willing to help More
by 03franco
Employees Worked With
November 14, 2015
Nice accomadations while waiting for my new car delivery. At Suburban Ford where we just leased a new Taurus we felt like we were royalty. Suburban Ford made sure that we were as comfortable as possible duri At Suburban Ford where we just leased a new Taurus we felt like we were royalty. Suburban Ford made sure that we were as comfortable as possible during our time we were there leasing a car. The salesperson who wrote up our deal made sure that we had the best of service. We will always recommend Suburban Ford to our friends and neighbors. More
by munchy
