Suburban Ford of Sterling Heights

Great Experience We had a GREAT experience at Suburban Ford of Sterling Heights. Our salesman, Jeremy Randolph, was excellent. He made sure my wife was getting the car We had a GREAT experience at Suburban Ford of Sterling Heights. Our salesman, Jeremy Randolph, was excellent. He made sure my wife was getting the car she really wanted with the options that were right for her. She is very happy with her new Edge. Jeremy was very understanding and did not force something on us that we did not want. Thank you Jeremy Randolph for the GREAT experience. More

Unexpected & Ideal Results We initially went there to look at a 2013 Tahoe, which was newly listed and there was no information on the website where we found it. When they pull We initially went there to look at a 2013 Tahoe, which was newly listed and there was no information on the website where we found it. When they pulled up the vehicle, it was everything that we wanted. They gave us all the car info including the Carfax and told us they would clean the car up, put it through the inspection, and fix the paint on the right bumper. In a few days, it was ready for re-inspection, and we were sold. The process was pretty painless. The price was more than fair. And, there was no upselling of things they didn't think we needed. Our salesman, Roman, was personable and engaging. The Manager, Brian, was extremely accommodating and made sure that we were completely satisfied with our purchase, quality of car detailing and the paint repair was done to our standards. The financing with Justin was a "piece of cake". I would highly recommend checking these guys out. More

Awesome experience I went to this dealership because they were the only ones willing to help me with the credit that I have. I submitted my application online and within I went to this dealership because they were the only ones willing to help me with the credit that I have. I submitted my application online and within 5 minutes Terry had contacted me. I met with Terry later that day and I was shocked at how well he treated me. He was very professional and very helpful with helping me decide which car would be best for my family. After I had spent 6 hours at the dealership, because of my credit situation, I told him that I needed to come back another day. He was very understanding. He never pressured me into buying a particular car to "get the sale". He just wanted what was best for me. I came back the next day and purchased the car I first test drove. He even took the car seats out of my old car and put them in my new car so I didn't need to worry about it. He was very helpful and i would recommend him to anybody. So if you are in the market for a used car, please go see Terry at Suburban of Sterling Heights. I will definitely be purchasing my next car from Terry. I couldn't be happier ??? More

Excellent Service, Great to Work With! I drove past several Ford dealerships on my way to Suburban Ford of Sterling Heights, but salesmen like Matt are the reason for the long trip out ther I drove past several Ford dealerships on my way to Suburban Ford of Sterling Heights, but salesmen like Matt are the reason for the long trip out there. He was so friendly and so helpful throughout the entire process. We never felt the stereotypical "salesmen" vibe from him. He genuinely wanted to help me get into a new car within my budget (and he did!) Thank you Matt! We will be sending all our friend and family your way! More

James Tucket This was the second time we have purchased through James Tucket, and were very pleased. He was knowledgeable, courteous, and put us at ease answering This was the second time we have purchased through James Tucket, and were very pleased. He was knowledgeable, courteous, and put us at ease answering our questions. We have visited other Ford dealerships over the past few years, but always return to Suburban of Sterling Heights, as the others did not compare. We will return in another 18 months. More

Robert Melly was an outstanding salesman. If you r looking for a new car you should contact him. Robert went out of his way to help me. Thank you Gerald Farenge was an outstanding salesman. If you r looking for a new car you should contact him. Robert went out of his way to help me. Thank you Gerald Farenger & family More

Absolutely TERRIBLE Customer Service DO NOT BUY a used vehicle from these people. This place is a perfect representation of every stereotypical sleezy used car lot: perfectly friendly and DO NOT BUY a used vehicle from these people. This place is a perfect representation of every stereotypical sleezy used car lot: perfectly friendly and accomodating when you walk in, nightmare to work with after you buy. I was told that some scratches and chips I pointed out on the vehicle would be taken care of - I would just need to bring the vehicle back to have the work done because their body/paint person is only in on Wednesdays. Wednesday rolls around and I'm told that the guy won't be in until the following day and I should bring the vehicle back at 12:00. My wife and I specifically make plans around our schedules to bring the vehicle back and when we do, my wife is told the guy is STILL not there and they won't be doing any body work because it's "raining." Nobody bothered calling and nobody told us beforehand that the body work is dependent on weather. She was also rudely told by the sales manager that all of that should have been done before we drove it off the lot and it's not typical policy that they fix things like that after the fact - even though the salesman SPECIFICALLY told me that would be "NO PROBLEM AT ALL" to sell me a vehicle. We also found out the day after we purchased the vehicle that the left side was out of alignment, even though according to their sales people brakes and alignment are checked to be within spec prior to putting the vehcile on the lot (they also refused to fix this and shame on me for not noticing the vehicle pulling on the test drive). How one is supposed to notice alignment on one side of a vehicle being out of spec on a test drive is beyond me unless the vehicle is pulling so badly that you would notice. The ONLY positive I have for this dealership is that the vehicle was fairly priced and they were willing to negotiate a higher trade in value for my vehicle, however, once that part was over they've been nothing short of a disorganized disaster with a serious lack of communication. This is no way to operate a business and I wouldn't trust any of these people. I dealt with nothing less than incompetent jerks after my purchase and there is no way I'll be back to this place for ANYTHING. More

Great and smooth purchase Buying a car can be tricky and they made the whole experience easy and enjoyable. We love the car we purchased. The whole process was painless. Buying a car can be tricky and they made the whole experience easy and enjoyable. We love the car we purchased. The whole process was painless. More

Best car buy/leasing experience EVER There was no pressure to buy anything, no added insurances in the contract that would drive the cost up, no waiting for approvals or information or ou There was no pressure to buy anything, no added insurances in the contract that would drive the cost up, no waiting for approvals or information or our salesman, even when we returned a day later with more questions. We traded in a car we did not like for a car we love, which is bigger, yet cost $100 less a month than we'd been paying. Our salesman was so friendly, without being the least bit overbearing or pushy and we are thrilled with our new car, which is now two months old. It was the BEST time we ever had buying a car, and our salesman made us feel like we were his only customer. More

Great experience leasing my f-150 I gave a 5 star rating to this dealership because they went above and beyond to help me lease and trade in my truck. They never pressured me into anyt I gave a 5 star rating to this dealership because they went above and beyond to help me lease and trade in my truck. They never pressured me into anything. More