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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 1,953 reviews

December 04, 2015

Excellent service at Suburban Ford Suburban Ford worked with me on every aspect of my new Ford Edge lease. They got me into a fully loaded Edge at a great monthly lease payment. Tim t More

by Allysus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Snell
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new Ford Edge and your experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

December 04, 2015

Leasing a vehicle is easy I love coming to Suburban Ford especially because of Kellie Kraemer. She does a great job in finding what I need and giving me the best rates! More

by ksilva76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellie Kraemer
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

We love to hear that our customers are satisfied because our top priority is customer service, and it is great that Kellie was able to give you that experience. We hope you enjoy your new vehicle and we hope to work with you again soon!

December 04, 2015

Service I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new More

by niecy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Vaxelaire, Colette Erikson
Dec 04, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the feedback! We love to know that our customers are satisfied with the service we provide and we are happy that you could experience that. We look forward to helping you pick out your next car in April!

November 29, 2015

Rich is very professional Thanks Rich for your help at making our experience and suburban ford the best ever ! You are awesome and always makes everything workout AAA ++++!!!!! More

by Elaine and Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 08, 2015 -

Suburban Ford of Sterling Heights responded

Mark and Elaine, thank you for the great feedback! We are so happy to hear that you are a returning customer because of Rich! We strive to have great customer service and we are so glad that you can experience that with us every time! Enjoy the new car and we can't wait to work with you again!

November 25, 2015

Excellent Sales Consultant! Jim was very professional and thorough during our entire car buying experience! We asked many questions and he was very patient with us and gave us a More

by dldmlb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We are pleased to hear that Jim was very patient and hands on while going through the car buying process. Customer service and satisfaction are our top priorities and we are so glad that you could experience that with us! We hope to work with you again soon and service your cars needs in between!

November 16, 2015

Beautiful Dealership I have been leasing at Suburban Ford for over 20 years, the dealership is beautiful and the employees are friendly as always willing to help More

by 03franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

We want to thank you for the great feedback and the continued business! It is great to know that your experience with us has been so pleasurable! We are always looking forward to working with you again for the next one!

November 14, 2015

Nice accomadations while waiting for my new car delivery. At Suburban Ford where we just leased a new Taurus we felt like we were royalty. Suburban Ford made sure that we were as comfortable as possible duri More

by munchy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We are so happy that you had a great experience leasing your new Taurus! Customer service and satisfaction are our top priority and we are so pleased that we could provide that for you! Enjoy your new car and we hope to work with you again.

November 13, 2015

Great service!!! Jeremy was very helpful and helped us pick out a vehicle that fit our budget. He made all the phone calls that needed to be done with our other vehicl More

by Vy206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Randolph
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new car with Jeremy. We look forward to servicing your vehicle and helping you out with the next one!

November 13, 2015

Good experience. We dealt with Jim Belk. He was professional and took time to answer all our questions. He listened to what we were looking for in a car and gave us a More

by chuck1701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

Chuck, thank you for the great feedback! It is great to know that Jim was able to show you multiple options with all of your needs and wants. We hope you enjoy your new vehicle and we look forward to working with you again!

November 12, 2015

It seems tha every one cares about me and my satisfaction. Every on really cares that we as customers are happy with the deals that we have made. And are willing to go the extra mile to help in every way they More

by logan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : maygon, james,Jason, and several others whos namse escapes me at this time
Dec 10, 2015 -

Suburban Ford of Sterling Heights responded

Logan, we are so pleased to hear that you are a satisfied customer. Customer service and satisfaction are our top priority and we are glad that you could experience that with Joe. We are looking forward to working with you again upon your return.

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