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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 1,953 reviews

January 09, 2016

Awesome experience from start to finish James Tuckett & Sarah Long were great! Suburban Ford has always been my first choice - great service, friendly staff and the best prices. Best dealers More

by CMUrentz89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tuckett, Sarah Long
Jan 11, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. It is great that we are your first choice and we hope we stay that way! We hope to work with you again soon!

January 02, 2016

Above and beyond We had the best salesman Joe Franzoni and the team from the credit department, that totally made our purchase a excellent one. As a lot of Michigander More

by lindamcv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom McPhearson
Jan 04, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for your feedback! It is great that Joe and the rest of our team could make your car buying experience an excellent one! We strive to have the best customer service and it is great that you were given that! We hope you are enjoying your new vehicle and we look forward to working with you again in the future!

December 31, 2015

Used vehicle purchase Great service, professional, attention to customer satisfaction. Spent time reviewing the aspects of the car to my satisfaction. Vehicle was in grea More

by Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Aaron Woodall
Jan 04, 2016 -

Suburban Ford of Sterling Heights responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!

December 28, 2015

Awesome! Every time I go to Suburban Ford I have an awesome experience. Whether I go for service or sales the staff is always knowledgeable and friendly. More

by YO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smitley, James Saelens
Dec 28, 2015 -

Suburban Ford of Sterling Heights responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!

December 28, 2015

New oil change building After purchasing a new explorer from Suburban Ford i took it in for the 1st oil change and was very pleased that i no longer needed make an appointmen More

by Doug swit service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 29, 2015 -

Suburban Ford of Sterling Heights responded

Thanks for the feedback! It's great to hear that you were in and out in less than 20 minutes! We look forward to working with you again upon your return!

December 26, 2015

Best Sales Person Ever We just leased 2 vehicles, 2016 Ford Explorer and 2016 Escape from Suburban Ford of Sterling Heights. Our Sales Person Kellie Kraemer is the only per More

by Barb and Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kellie Kraemer
Dec 28, 2015 -

Suburban Ford of Sterling Heights responded

Barb and Randy, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you have always had a positive experience with Kellie! Congratulations, and enjoy your new vehicles! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

December 26, 2015

Recall Very helpful on recall car was completed and rental was given The service department was very professional and helpful I would highly recommend this d More

by Karen23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smitley, Jaclyn Comardo
Dec 28, 2015 -

Suburban Ford of Sterling Heights responded

Karen, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future.

December 26, 2015

"Great Showroom & Great Salesman" We have been leasing our vehicles at Suburban Ford, Sterling Heights for a few years. Our experience is always pleasant, and very professional. High More

by Dave & Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Porzondek, Brian Moore
Dec 28, 2015 -

Suburban Ford of Sterling Heights responded

Dave and Joanne, it’s always nice to hear from our customers. We are very happy to hear you have been so satisfied with your dealership experience and we look forward to working with you again in the near future!

December 26, 2015

Great customer service I have been dealing with Suburban Ford for many years and have never been disappointed. They have made the process of leasing or purchasing (I have More

by kp1349
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2015 -

Suburban Ford of Sterling Heights responded

Thank you for the feedback! We are pleased to hear that you have never been disappointed with your experience here! We strive to make sure every customer is satisfied and we are so glad that you have been! We hope to work with you again soon!

December 19, 2015

Excellent Service, Knowledgeable, Great Experience My experience at Suburban Ford of Sterling Heights was excellent. I am a return customer and my sales person, Jim Belk, is always great. Jim is know More

by Tracy in Sterling Heights, MI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2015 -

Suburban Ford of Sterling Heights responded

Tracy, we always appreciate positive feedback and we are happy to hear we met all of your car shopping needs yet again when you purchased your new vehicle with Jim!. We look forward to working with you again upon your return!

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