Suburban Ford of Sterling Heights

Tim made the car buying process enjoyable. As a first time lessee, Tim O'Connor made the whole process comfortable, easy, and fast. I received e-mail responses within 5 minutes, everything was As a first time lessee, Tim O'Connor made the whole process comfortable, easy, and fast. I received e-mail responses within 5 minutes, everything was non-pressured, and it actually made the car buying process enjoyable. Thank you and we will continue doing business when this lease is up! Highly recommended. More

Great customer service and very friendly This was our last stop of the day and it should have been our first. We had great customer service and all around a wonderful experience. Brad helped This was our last stop of the day and it should have been our first. We had great customer service and all around a wonderful experience. Brad helped us leave with our vehicle that day, he knew we lived far and worked very hard to make everything happen for us. We got a great price on our trade in, almost $1,000 more than the dealership we had went to prior. Not to mention a great price on our used GMC envoy. Justin in the finance department was thorough and helpful with getting us out the door (we had our 2 year old son with us) also a happy go lucky personality and smile! Thank you for the great service and vehicle. We will be back: ) More

Great experience I decided to trade in a car and get a new one. My son told me to use his salesperson. TAMMY did an excellent job. Found me the car I wanted, explai I decided to trade in a car and get a new one. My son told me to use his salesperson. TAMMY did an excellent job. Found me the car I wanted, explained every option and explained the financing package. Can't say enough about her! Great experience. More

Great saleman - Good dealership I just bought my first used car, I found it online and arranged via email to test drive the same day. We were met by John who was very nice and knowl I just bought my first used car, I found it online and arranged via email to test drive the same day. We were met by John who was very nice and knowledgeable. He was willing to answer any question we had and did a fine job of juggling 3 customers at the same time - I was amazed. I thoroughly enjoyed the experience of buying from John and I love my used SUV!!! I was a little disappointed in the dealership in that my car was delivered with less than a 1/4 tank of gas...My low fuel warning came on during my drive home from the dealership. There also was only 1 set of keys provided to me for my car...I have always bought new and always got 2 sets of keys...had I known I was only get one I would've negotiated the price down a little since buying a 2nd set from the GMC dealer is going to be costly. More

The best of the best Sarah has ALWAYS been my sales lady making sure my children and I have the best rides ever. I can always count on her to make a sale go smoothly as p Sarah has ALWAYS been my sales lady making sure my children and I have the best rides ever. I can always count on her to make a sale go smoothly as possible. I would recommend her to any one who's seeking a new ride. Along side Sarah is my service advisor Jim, with these two I can always count on a good experience. More

Professional Customer Service I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had th I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had the truck ready for pickup early afternoon. Jaclyn's professional attitude sets her apart from the rest and I would recommend her to anyone in need of Ford service. More

Awesome!!!! I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time I seen a car on line that we were interested in my husband stop buy and took it for a test drive. John Halsey was our sales person, he took the time to go through the vehicle in detail I highly recommend him. He was extremely helpful and his great personality will definitely bring us back to Suburban Ford again. More

Awesome Car Salesperson Made my Day highly recommend!!!!!!!! I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not I highly recommend this Dealership they are the best they roll out the red carpet as soon at you step in the door. Mark DeVergilio is super could not ask for a better salesperson He was not pushy and made the whole experience to getting a brand new 2016 Ford Escape which is excellent I love it!!!! He helped us out a lot to determine what vehicle would fit our needs and Mark did it from the time my family stepped in the door. Fantastic hospitality and Awesome A+++++++++++ Service!!! Thank you Christopher and Kellie& Michael & Deanna P. :) More

Fantastic experience leasing a new truck I saw an ad online about special pricing on a Ford truck. My girlfriend and I decided to take a ride out to Suburban Ford to see what is out there. I saw an ad online about special pricing on a Ford truck. My girlfriend and I decided to take a ride out to Suburban Ford to see what is out there. Dave Curtiss was the salesman that helped us through the entire process and I must say his professionalism and knowledge is top notch. He spent many an hour with us scouring through inventory, helping us find the perfect vehicle while balancing price with available options. He thoroughly answered any and all questions we had for him and if there was something that wasn't clear, he would make it easily understandable. On the finance side, Sarah was also top notch! That portion of the deal went absolutely flawlessly and was fast and pain free. If you're looking for a new vehicle at Suburban Ford, we would HIGHLY suggest that you seek Dave out. You will no be disappointed! More

AWESOMELY FANTASTIC SALES EXPERIENCE John Halsey was the absolute best salesman ever. He was kind polite. He did not stalk my life like most salesman. He called me when he said he woul John Halsey was the absolute best salesman ever. He was kind polite. He did not stalk my life like most salesman. He called me when he said he would. He was available when I arrived. When there was a delay he explained it. He explained the process step by step in great detail. He suggested I compare a couple of cars. I purchased a 2012 GMC Terrain. I LOVE it. If you go to Suburban Ford to purchase a vehicle you cannot go wrong with John Halsey! My finance person Vito was just as awesome. He explained the paper work. He worked hard to get me an aggressive deal. He shared some great information about my credit. Awesome team! Awesome experience! I will continue to recommend those two to everyone I know and strangers too! More