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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,968 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,968 reviews
August 30, 2023
Jason Jackson is professional and has excellent customer service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I als service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I also have to see a big thank you to Bryan Stier for excellent paint work on my car. More
by Constantinos Sboukis
August 29, 2023
I like how they greet with a smile and get the help you need immediately. They treat you professionally and are friendly. My Sales person, Vito could not be any more accommodating than he is. He is so h need immediately. They treat you professionally and are friendly. My Sales person, Vito could not be any more accommodating than he is. He is so helpful, honest, and professional. Treats you as a family member and not just another client. More
by vkriley
Employees Worked With
August 28, 2023
Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our case and then ordered the parts. Ford was only willing to pay half of the warranty repair. Suburban Ford tried to make us pay half of the cost because they screwed up and ordered the parts after the warranty date. Had our car for over 7 weeks for an $1100 repair and still made us pay a fee for their error. Do not ever go to a Suburban Ford dealership! More
by debbiebitterman3
August 28, 2023
The process was fairly straightforward and easy. All the staff were helpful and polite. Specifically, Mr. Price-Baker was cordial and eager to help; and you can tell that he loves helping people. All the staff were helpful and polite. Specifically, Mr. Price-Baker was cordial and eager to help; and you can tell that he loves helping people. The overall experience has been excellent. More
by Tim Wei
Employees Worked With
August 28, 2023
Having purchased my vehicle just one year ago, this was my first oil change. My experience was outstanding from the Service Representative that checked me in, to the amount of time it took for the work to my first oil change. My experience was outstanding from the Service Representative that checked me in, to the amount of time it took for the work to be completed, to the surprise car wash that was done when the work was completed. Keep doing what you're doing. More
by berniespafford
Employees Worked With
Kevin Wolff
August 28, 2023
Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any repair. Also to James Jackson for returning my text and setting up my appointment. More
by csscrc
August 11, 2023
Paige was super helpful in releasing a new truck, went above and beyond to find me everything i was looking for in my new F-150!!! above and beyond to find me everything i was looking for in my new F-150!!! More
by tallen132000
Employees Worked With
August 10, 2023
It was a nice experience. Answered all my questions I had prior to the purchase. Answered all my questions I had prior to the purchase. More
by Troy Parsell
August 08, 2023
Service rep Brandon Pohi outstanding. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. More
by loret
