Suburban Ford of Sterling Heights

James Tucket This was the second time we have purchased through James Tucket, and were very pleased. He was knowledgeable, courteous, and put us at ease answering This was the second time we have purchased through James Tucket, and were very pleased. He was knowledgeable, courteous, and put us at ease answering our questions. We have visited other Ford dealerships over the past few years, but always return to Suburban of Sterling Heights, as the others did not compare. We will return in another 18 months. More

Robert Melly was an outstanding salesman. If you r looking for a new car you should contact him. Robert went out of his way to help me. Thank you Gerald Farenge was an outstanding salesman. If you r looking for a new car you should contact him. Robert went out of his way to help me. Thank you Gerald Farenger & family More

Absolutely TERRIBLE Customer Service DO NOT BUY a used vehicle from these people. This place is a perfect representation of every stereotypical sleezy used car lot: perfectly friendly and DO NOT BUY a used vehicle from these people. This place is a perfect representation of every stereotypical sleezy used car lot: perfectly friendly and accomodating when you walk in, nightmare to work with after you buy. I was told that some scratches and chips I pointed out on the vehicle would be taken care of - I would just need to bring the vehicle back to have the work done because their body/paint person is only in on Wednesdays. Wednesday rolls around and I'm told that the guy won't be in until the following day and I should bring the vehicle back at 12:00. My wife and I specifically make plans around our schedules to bring the vehicle back and when we do, my wife is told the guy is STILL not there and they won't be doing any body work because it's "raining." Nobody bothered calling and nobody told us beforehand that the body work is dependent on weather. She was also rudely told by the sales manager that all of that should have been done before we drove it off the lot and it's not typical policy that they fix things like that after the fact - even though the salesman SPECIFICALLY told me that would be "NO PROBLEM AT ALL" to sell me a vehicle. We also found out the day after we purchased the vehicle that the left side was out of alignment, even though according to their sales people brakes and alignment are checked to be within spec prior to putting the vehcile on the lot (they also refused to fix this and shame on me for not noticing the vehicle pulling on the test drive). How one is supposed to notice alignment on one side of a vehicle being out of spec on a test drive is beyond me unless the vehicle is pulling so badly that you would notice. The ONLY positive I have for this dealership is that the vehicle was fairly priced and they were willing to negotiate a higher trade in value for my vehicle, however, once that part was over they've been nothing short of a disorganized disaster with a serious lack of communication. This is no way to operate a business and I wouldn't trust any of these people. I dealt with nothing less than incompetent jerks after my purchase and there is no way I'll be back to this place for ANYTHING. More

Great and smooth purchase Buying a car can be tricky and they made the whole experience easy and enjoyable. We love the car we purchased. The whole process was painless. Buying a car can be tricky and they made the whole experience easy and enjoyable. We love the car we purchased. The whole process was painless. More

Best car buy/leasing experience EVER There was no pressure to buy anything, no added insurances in the contract that would drive the cost up, no waiting for approvals or information or ou There was no pressure to buy anything, no added insurances in the contract that would drive the cost up, no waiting for approvals or information or our salesman, even when we returned a day later with more questions. We traded in a car we did not like for a car we love, which is bigger, yet cost $100 less a month than we'd been paying. Our salesman was so friendly, without being the least bit overbearing or pushy and we are thrilled with our new car, which is now two months old. It was the BEST time we ever had buying a car, and our salesman made us feel like we were his only customer. More

plesant,effcient Siman was very professional looking for the exact vehicle I was looking for.He even came in on his day off so I could take delivery that day.The manag Siman was very professional looking for the exact vehicle I was looking for.He even came in on his day off so I could take delivery that day.The manager came over to greet me and asked if everything was going well.I sensed the whole team was working for me. More

Great experience leasing my f-150 I gave a 5 star rating to this dealership because they went above and beyond to help me lease and trade in my truck. They never pressured me into anyt I gave a 5 star rating to this dealership because they went above and beyond to help me lease and trade in my truck. They never pressured me into anything. More

Great experience! After shopping at several other Ford and GM dealerships, at Suburban I was promptly helped by my salesman, who was very knowledgeable, not pushy, and After shopping at several other Ford and GM dealerships, at Suburban I was promptly helped by my salesman, who was very knowledgeable, not pushy, and worked hard(in the back lot on the coldest day of the year!) to find me what I was looking for. This was after I had shopped at one of the neighboring GMC dealerships where I was completely ignored by a salesman who was literally sitting at his desk and more interested in text messaging on his phone than assisting me. My experience at Suburban was uncommonly good from my salesman, finance person, as well as the friendly gal working at the snack counter. More

Great Dealership I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a great trade in when I purchase a car from them. More

Two Thumbs Up I recently purchased a vehicle with the help of Mr. Halsey. I spoke to him prior to visiting the dealership. Mr. Halsey was very professional and ha I recently purchased a vehicle with the help of Mr. Halsey. I spoke to him prior to visiting the dealership. Mr. Halsey was very professional and had every vehicle ready for me to look at upon my arrival. When I did not find what I was looking for he pointed me into the direction of what I personally looking for. Today I am in my new Ford Fusion and couldn't be any happier. This is the second vehicle my family has purchased from Suburban Ford and I would recommend to anyone to give Mr. Halsey a call. Thanks John for all your help. More