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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 1,953 reviews

January 23, 2016

20 Years experience with Suburban Ford Been totally satisfied with the professionalism and customer service at Suburban Ford. I have dealt with Joe Franzoni for 20 years and have always be More

by Poetcliff37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 25, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for your feedback and continued business! We are so happy to hear that Joe has continued to give you great customer service and we hope to keep doing that! Enjoy your new vehicle and we look forward to next time!

January 21, 2016

Great salesperson,, honest and friendly! I was recommend to Jeremy by my daughter and it was a wonderful experience. He helped me sort out my needs for a lease car and was able to work a pay More

by CarolNapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Randolph
Jan 22, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new Fusion and your experience with Jeremy met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

January 20, 2016

Amazing could not been better This is the third lease car I have got for my daughter from James Tucket. The experience has been above and beyond easy and pleasant . I have bought n More

by Harley Davidson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tuckett
Jan 20, 2016 -

Suburban Ford of Sterling Heights responded

Robert, thank you for the great feedback and your continued business! We are pleased to hear that James was able to accommodate your needs and went out of his way to come to you. Customer service is so important to us and we are so happy that you were provided that. We look forward to working with you again when you're ready for the next one!

January 20, 2016

Was very professional and not pressuring. Upon arriving I was asked if I could be helped and who was I their to see. They also had me seated and asked if they could get me anything to drink. More

by Wheeler dealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bauer, Jeremy Randolph
Jan 22, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for your feedback! It is great to hear that you had a positive experience with Jeremy and we hope to continue that! We hope to work with you again soon!

January 19, 2016

I love my new 2015 F150 I Love my new f150 I leased at suburban ford of sterling heights. The staff at this dealership are well trained and very professional not to say the More

by Elaine and Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2016 -

Suburban Ford of Sterling Heights responded

Elaine and Mark, we are so happy we were able to make your car buying experience a pleasurable one. Congratulations on the new Ford F150 and we hope to serve you again in the future!

January 19, 2016

Goes Above And Beyond When You Have A Salesman Who Really Listen's & Knows What You Like & Don't Like Your Going To Return Again & Again Whenever Your In Need Of A New Vehi More

by 2WRINKLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2016 -

Suburban Ford of Sterling Heights responded

Bob and Pam, thank you for your feedback! We are so happy that you have continued to have positive experiences with us and we hope to continue that. Enjoy your new Focus and we look forward to working with you again when you are ready for the next one!

January 18, 2016

easy in and straight to point customer orientated service i Have purchase mutable vehicles from suburban over the last 15 years I am very pleased with there staff from sales to service .It is amazing feelin More

by microfine1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Farmer, Mike Smitley
Jan 18, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! Customer service is our top priority and we are so glad that you have continued to experience that with us! We love to hear from customers like yourself, and we hope to work with you again soon!

January 18, 2016

Professional, Courteous staff. Great staff, love bringing my business to the professionals that know how to get it done. Look forward to working with them well into the future. More

by Edgelady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tuckett
Jan 18, 2016 -

Suburban Ford of Sterling Heights responded

We are happy to hear that you had a positive experience at our dealership! We look forward to working with you again when you're ready for the next one!

January 18, 2016

Awesome first time leaser experience Just got my first lease through suburban in November and i am so happy with everything. They worked with me to find the car that was just right for me More

by AbbeyStewart09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Snell
Jan 18, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your lease and your experience met all of those goals! We hope you are enjoying your vehicle and we look forward to working with you again when you're ready!

January 17, 2016

Awesome Experience All Around Suburban Ford made our buying experience the best we've had in ANY dealership ever! From the moment we walked through the door, to the minute we dro More

by M & M
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Franzoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Tuckett
Jan 18, 2016 -

Suburban Ford of Sterling Heights responded

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear you had a positive experience with us! Congratulations, and enjoy your new Escape! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

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