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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,030 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,030 reviews

October 07, 2016

Purchase from the used lot I had a professional experience with the sales rep Brad Matyunas. With the approval of the manager Brian Lagodna I got a sweet deal on a 2016 Fusion. More

by afordguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Caleb Herrera, Bradford Matyunas
Oct 08, 2016 -

Suburban Ford of Sterling Heights responded

We always appreciate positive feedback and we are happy to hear we met all of your car shopping needs when you purchased your new 2016 Fusion. We look forward to servicing your vehicle and helping you out with the next one!

October 07, 2016

Quick, professional, courteous. I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available More

by rodos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2016 -

Suburban Ford of Sterling Heights responded

We appreciate your positive feedback. It’s great to hear that Mike and our service team were able to turn your 2016 Explorer Sport service needs into a positive experience. We look forward to serve you again for any of your other vehicle maintenance needs!

October 05, 2016

Very helpful and attentive I had a very good experience. Thier prices are really good on used cars, and I never felt like I was just another sale for Russ Sink More

by Reed Kaiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilia Gonzalez, Russ Sink
Oct 08, 2016 -

Suburban Ford of Sterling Heights responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Reed and we look forward to serving you again in the future!

October 05, 2016

Great Experience Anthony Mazza made a great first impression and was a pleasure to work with. I am in the automotive industry and expect a high level of customer servi More

by LaurieB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lagodna, Anthony Mazza
Oct 08, 2016 -

Suburban Ford of Sterling Heights responded

Laurie, thank you for the feedback! We are happy to hear that your experience with Anthony was so great! Customer service is our top priority and we are so pleased that he provided that to you. We hope your daughter is enjoying her vehicle and we hope to work with you again in the future!

September 30, 2016

Great Experience and Smooth Transaction My salesman was Jeremy Randolph who was great! We communicated through email, phone and in person. He really put in the effort to find me what I was l More

by AngelaC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Randolph, Sarah Long
Sep 30, 2016 -

Suburban Ford of Sterling Heights responded

Angela, we always appreciate positive feedback and we are happy to hear Jeremy and Sarah met all of your car shopping needs when you purchased your new vehicle. We look forward to servicing your vehicle and helping you out with the next one!

September 30, 2016

Terry Lange is the man for the job!!! Terry handled my trade in and new purchase smoothly. He's the man for the right job! I wouldn't go any other dealerships. If you want to buy trade or More

by Ralph0509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Lange
Oct 03, 2016 -

Suburban Ford of Sterling Heights responded

Ralph, we always appreciate positive feedback and we are happy to hear Terry met all of your car shopping needs when you purchased your vehicle. We look forward to servicing your vehicle and helping you out with the next one!

September 23, 2016

A great experience Dealing with Brian the sales manager and Roman the sales agent was a great pleasure, they worked so hard to make sure all of our needs were met. More

by KWJ f150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Roman Gonzalez, Caleb Herrera
Sep 23, 2016 -

Suburban Ford of Sterling Heights responded

It's great to hear that they went the extra mile to make sure you were a satisfied customer! Enjoy your vehicle and we hope to work with you again!

September 19, 2016

Pathetically unorganized I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery th More

by abberz14262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Lange, Avery Santiago
Sep 22, 2016 -

Suburban Ford of Sterling Heights responded

Thank you for your feedback. We are sorry to hear about your recent experience at our dealership. Our General Sales Manager, Jim Elder III, has been made aware of your experience in hopes to rectify the situation. If you would like to speak directly, he can be reached at 586-268-7500, or jelder2@suburbancollection.com.

September 11, 2016

Hassle-free, honest, and smooth business Sean Turner the Sales Consultant: is a nice, friendly, and pro-active gentleman. Doing business with Suburban Ford - Sterling Heights (SFSH) through h More

by Ahmed
Recommend Dealer
Yes
Employees Worked With
Sean Turner
Sep 12, 2016 -

Suburban Ford of Sterling Heights responded

We are happy to hear that you had such a positive experience with Sean! Customer service is so important to us and it's great you were provided that! Thank you for your feedback and we hope to work with you again!

September 06, 2016

Excellent service ...very friendly staff we apperciate john Very friendly staff John was amazing and our finance guy walked us Thur every step of our purchase with patience I highly recommend this dealership an More

by Benjamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Sep 08, 2016 -

Suburban Ford of Sterling Heights responded

We always appreciate positive feedback and we are happy to hear John met all of your car shopping needs when you purchased your vehicle. We look forward to servicing your vehicle and helping you out with the next one!

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