Suburban Ford of Sterling Heights

Escape We came to your dealership with a lot of expectations - wanting to buy a great vehicle, wanting a great trade in amount with lots of incentives, and a We came to your dealership with a lot of expectations - wanting to buy a great vehicle, wanting a great trade in amount with lots of incentives, and a great finance deal. Well you met ALL of those wants plus some!! You gave us excellent customer service and were especially sensitive to our need to be on a time schedule. We couldn't be more pleased and will definitely recommend you to all our family and friends in the market for a vehicle. More

05 Grand Cherokee From start to finish my overall experience was amazing. I had researched the used vehicle I wanted online and e-mailed the dealership inquiring availa From start to finish my overall experience was amazing. I had researched the used vehicle I wanted online and e-mailed the dealership inquiring availability. Roman was sales person who called me, so when I went in I specifically looked for him. He was so patient to sit down with me and let me explain my financial situation, and understood that I was only seeking a specific model. He took the time to go over options with me, giving me time to decide if I wanted to try and purchase. Roman pulled the vehicle around and let it warm up before my test drive, as I had my 4 year old daughter with me. He addressed all of my concerns after the test drive, offered a final mechanical inspection with a full tank of gas and gave recommendations for insurance agents while we waited for the finalizing of paperwork. His customer service and incentives reassured me of my purchase, because I had already agreed to buy. He was genuinely personable and great to work with; I didn't feel rushed or pressured at any time. Overall the entire staff were friendly, courteous and welcoming. Would highly recommend. More

Purchased a 2012 Ford Fusion Tim was a pleasure to work with. He was very patient and helpful throughout the financing process. He went above and beyond to get me the car that I a Tim was a pleasure to work with. He was very patient and helpful throughout the financing process. He went above and beyond to get me the car that I actually wanted. I will be back for sure. More

Wost Experiance I have ever had at this dealer I have bought every single ford vehicle I have ever owned from this dealer in the last 20 years 14 different vehicles its a 45 min ride here for me. p I have bought every single ford vehicle I have ever owned from this dealer in the last 20 years 14 different vehicles its a 45 min ride here for me. passing 20 dealers on my way. I have never left this dealer without a purchase. But for the first time in 20 years the sales guy was the worst I have ever had told me there was no way to get me in the vehicle I wanted for the price I was looking for there was very little effort on his part to try to make a deal happen whole process with sales guy was like 5 min so I walked out went down the street purchased same vehicle from different dealer at the price I was looking for will never be back More

No Longer Loyal My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at For My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at Ford Van Dyke. I have owned ford products myself for the last 30 years. My first car was a ford Grenada in 1984 so this review is painful to write. I have never had such a poor experience as I did Yesterday at Suburban Ford. It made me sick. I was gouged $700 to fix a plastic motor part that you can buy online for about $39. Shame on me for not checking first and trusting the service department. This is a vehicle with 50k on the odometer and the heater blend motor is a know design issue. The service reps would not even make eye contact with me let alone discuss it with me. I wrote a review on their Facebook page and they took it down. Kind of funny but also speaks to their character. Instead of addressing something they ignore it. Hope it will go away. Well I wont go away. They may have stolen 700 bucks from me but that doesn't mean I wont let everyone I can know about it. It costs far more to earn a customer than to keep one. I have a 2002 f150 with 178k on the odometer so a purchase is in my future. There is no way that purchase will happen with Sub Ford. I will continue to write and share my experience with as many as possible to save people from being harmed by this sorry excuse of a dealership. More

BEWARE I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as i I took my new vehicle into Suburban Ford (Sterling Heights) for it's first oil change and immediately started to have transmission issues as soon as it left the service department. The service dept. took advantage of TSB (Tech Service Bulletin) and tampered with my transmission in order to submit warranty claims on my vehicle. This is big money for the technicians as they are paid on commission. The dealership had to replace the TCM (Transmission Component) and PCM(Powertrain Component) and my vehicle hasn't run correctly since. It was in the service dept. for over 2 weeks and I had to file a dispute in order to get a rental vehicle out of them. I have no trust in the dealership and if it weren't for them being the only Sat. Service QuickLane in my area, I would go elsewhere. There service dept. is extremely rude and unresponsive to any type of dispute. As a matter of fact, I no longer receive a survey from them because they don't like hearing the truth. BEWARE! More

Almost family. It was a pleasure to deal with Tim who had the patience for an undecided customer.Thought I wanted an explorer,also liked the look of an edge.Try them It was a pleasure to deal with Tim who had the patience for an undecided customer.Thought I wanted an explorer,also liked the look of an edge.Try them both,that may help to decide.No pressure just patience.So I did and while paperwork was being completed met another Welshman and an Englishman,no joke just the Sterling Heights staff introducing themselves, asking if we needed anything.Amelia gave us all the scenarios for extended warranty tweaked to suit our needs.Purchased the edge,awesome,just like the staff.Don,t see why you would consider anywhere else. More

Great experience I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt c I had a great experience buying my new Ford Escape from Suburban Ford in Sterling Heights. From the moment that I walked into the dealership, I felt comfortable and respected by each person that I came into contact with. My salesman, Ian, showed me the cars that I was interested in, answered all my questions and made me feel like he had all the time in the world for me. The sales manager, JR, helped us to get the best price possible for the car as well as for my trade in. I never felt pressured in any way and the entire process went so smoothly. Even the actual dealership is beautiful - so clean, open and friendly. and has a little area for snacks and coffee. I love my new Escape and would definitely recommend Suburban Ford to my friends and family. More

Excellent Customer Service All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another All experiences have been excellent. Jim Belk contacted me about the "pull ahead" lease option on my Ford Escape so I traded my Escape in for another Ford Escape. Jim made sure that the transaction was processed in a timely manner and paperwork was ready when I came to the dealership. My husband also purchased a Ford Escape last year. We have been very happy with our vehicles, as well as the customer service we receive for maintenance issues. More

The experience was very pleasant. Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buyin Joe was friendly and helpful in the purchase of my new vehicle. He explained all the various options available to us so we could make the proper buying decision. The experience was very pleasant.. More