Suburban Ford of Sterling Heights

Great Service the service was great. John was very friendly and helpful and ensured the entire sales process went smoothly. We were able to get the car we wanted at the service was great. John was very friendly and helpful and ensured the entire sales process went smoothly. We were able to get the car we wanted at the price we wanted. More

Alex Apess - Best car sales associate I wanted to share my new car lease experience with the world. This is the first time that I have leased a new vehicle and honestly I had my reservatio I wanted to share my new car lease experience with the world. This is the first time that I have leased a new vehicle and honestly I had my reservations as I have always purchased. Alex Apess at Suburban Ford was a very informative sales associate and he was able to understand my family needs as well as my budget and I can truly say that he put me in the perfect car. Alex presented options to me and was extremely honest and helpful in helping me attain the perfect vehicle. I would highly recommend Alex Apess for your new or used car needs More

John is Awesome! I felt welcomed and like a star customer! John made my visit very comfortable. Considering, I hadn't bought a vehicle in a while, he helped me in the I felt welcomed and like a star customer! John made my visit very comfortable. Considering, I hadn't bought a vehicle in a while, he helped me in the process of purchasing again. I appreciate his efforts and wonderful personality and look forward to working with him again in the future! More

Great Service John was on point. He helped me every step of the way. I left with a nice car and a great experience. I will recommend him to my friends. John was on point. He helped me every step of the way. I left with a nice car and a great experience. I will recommend him to my friends. More

Perfect Customer Experience I went to this dealership after doing some research online but didn't make any appointments. John greeted me before I reached the door and was genuin I went to this dealership after doing some research online but didn't make any appointments. John greeted me before I reached the door and was genuinely nice. I was mostly impressed with his ability to listen. He didn't try to force any sale and was willing to work with my conditions. He responded within an hour of any request I made whether it was a phone call or email. I'm very pleased I was able to work John and would highly recommend him. I'm very pleased with my vehicle and would definitely come here again. Thanks so much! More

Awesome Leasing Experience with Matthew Siman My husband and I had an appointment today with Matthew Siman to work on leasing a new Explorer. We had an amazing experience from start to finish! M My husband and I had an appointment today with Matthew Siman to work on leasing a new Explorer. We had an amazing experience from start to finish! Matthew was awesome to work with! We told him what we wanted and he immediately brought around a vehicle that fit our wants, needs and budget! We took it for a test drive and loved it. Matthew was able to get our trade-in appraised and pricing information started while we were on our test drive. We expected to get things started and have to return the next day to pick up our new vehicle but much to our surprise Matthew told us that he could have everything ready and taken care of so that we could drive home in our new vehicle today. Matthew was very polite, friendly, accommodating and non-pushy...everything you could want in an awesome salesman. I would recommend Matthew to all my family and friends. Our entire experience at Suburban was awesome. Everyone we encountered was great and made us feel like family. Thank you to Matthew Siman, Tom Macpherson and the lovely woman who runs the little cafe, you all helped to make our purchasing experience very pleasant and enjoyable. More

Just great Just all around great. Great dealer great service great guy. Come and visit and ask for Matt d. Great prices. Wonderfull overall experience come Just all around great. Great dealer great service great guy. Come and visit and ask for Matt d. Great prices. Wonderfull overall experience come by More

Great Customer Serice After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. I must tell you I do not like shopping for a new car, I tend to approach it with great dread. I immediately was put at ease when Tim OConnor approached me. His demeanor made the whole process effortless. He listened to what I wanted, showed me my options, and within minutes I was test driving a Ford Escape. Three days later I got a great trade in on my car and everything I wanted in my new car, thanks to Tim going the extra mile. More

High volume dealership with great process I had a bad initial experience with Suburban Ford of Sterling Heights but I gave them another chance and they came up aces. I got a fantastic vehicle I had a bad initial experience with Suburban Ford of Sterling Heights but I gave them another chance and they came up aces. I got a fantastic vehicle at a decent price and they worked hard to earn my business. My sales consultant John, was fantastic. Friendly and professional, he worked hard but efficiently to make sure that things went smoothly. The entire staff that I dealt with were great, from Katey to Jeff, Vito and Caleb, all professional and great at customer service. The biggest thing that was different from my last experience was a call I received soon after I expressed an interest in a vehicle online. They offered to take a refundable $100 deposit on the vehicle to reserve it. They didn't do that last time and the vehicle was sold by the time I got there. Not this time. Despite their somewhat inconvenient location, they work extra hard to make good things happen. I'm glad I went to Suburban Ford of Madison Heights. More