Suburban Ford of Sterling Heights

Fantastic experience overall John was a wonderful and competent salesman. I bought a 2012 Equinox, and he facilitated the sale flawlessly. He was kind, polite and knowledgable. Su John was a wonderful and competent salesman. I bought a 2012 Equinox, and he facilitated the sale flawlessly. He was kind, polite and knowledgable. Suburban Ford certainly is lucky to have such a wonderful representative. John always returned phone calls promptly, and answered all of my questions throughout my vehicle purchase. More

2009 Mustang Bought a 2009 Mustang from John. He was very courteous to work with and took plenty of time to answer my questions. John didn't just sell me a car, he Bought a 2009 Mustang from John. He was very courteous to work with and took plenty of time to answer my questions. John didn't just sell me a car, he helped me buy exactly the one I was looking for. Thanks John. Look forward to doing business again! More

Great experience. I saw a vehicle I liked through another website and inquired about it. Within 24 hours Brad contacted me about the vehicle. I was having some issue I saw a vehicle I liked through another website and inquired about it. Within 24 hours Brad contacted me about the vehicle. I was having some issues waiting on my insurance check from a claim and Brad stayed patient and positive. I didn't feel pressured and he worked with me and a little over a week later, I had the vehicle I wanted. Truly great experience. More

great service Was very helpful didnt pressure us into getting a vehicle and the service was great would highly recommend even the finance department was very helpfu Was very helpful didnt pressure us into getting a vehicle and the service was great would highly recommend even the finance department was very helpful and give good advice for first buyers More

Terry Lange is the best Sales Consultant ever! My Husband and I purchased a used Truck on Saturday April 23, 2016. We were completely impressed with Terry Lange. I will recommend him to everyone I My Husband and I purchased a used Truck on Saturday April 23, 2016. We were completely impressed with Terry Lange. I will recommend him to everyone I know! He was very kind, polite and very professional! He was very patient with my Husband and I. He genuinely wanted us to find the truck we were happy to purchase. He is definitely is an important assist to this dealership! Thank you fir the wonderful experience! Take Care More

Extremely helpful, not pushy, friendly, honest, The best people in the world who will go out of their way to help in every way to get you into the vehicle that you're looking for. Truly the used car The best people in the world who will go out of their way to help in every way to get you into the vehicle that you're looking for. Truly the used car sales team will become your family for many years to come after the sale. More

Absoluetly Amazing Experience Terry helped me pick out my 2013 Ford Fusion, he understood my price limit and the criteria I specified. His customer service is nothing short of extr Terry helped me pick out my 2013 Ford Fusion, he understood my price limit and the criteria I specified. His customer service is nothing short of extraordinary with his help i was able to pick out the PERFECT car. His ability to develop customer comfortability was something surprising, for example, when he personally pulled my vehicle around he was already playing the legendary band Led Zeppelin (Ramble on). He really understands how to make your experience a delight rather than a hassle. I went to numerous dealerships before hand and left dissatisfied. Terry stood out, that is the only reason I was able to receive the amazing deal that I did. I will be directing every person I know in the market to Terry. More

Exceptionally Helpful Joe always does a great job. This is the second time we have leased a Fusion from Suburban Ford, both times with him. I was in a significant time crun Joe always does a great job. This is the second time we have leased a Fusion from Suburban Ford, both times with him. I was in a significant time crunch due to my travel schedule and everything was delivered on time. My only suggestion would be to speed up the wait time with the finance department. More

They don't call back My husband and I went in to buy a vehicle and we were told that we would receive a call once the bank called them back. Didn't ever receive that call. My husband and I went in to buy a vehicle and we were told that we would receive a call once the bank called them back. Didn't ever receive that call. I won't recommend family and friends to go to a place that the staff doesn't even call when stating they will! Even if it would have been a call to say that they couldn't get it to work, it would have went along way if the salesman would have just done that! More

Excellent Service, Great To Work With!! Roman Gonzalez was such a pleasure to work with! He helped me find a car that I absolutely love for an awesome price. I had been looking for the righ Roman Gonzalez was such a pleasure to work with! He helped me find a car that I absolutely love for an awesome price. I had been looking for the right vehicle for my family and I for over a month with no luck. However Roman was able to find the perfect vehicle within 10 minutes of talking with me. He was very upbeat, he didn't pressure me, and made my car buying experience fun and enjoyable! Vito was able to get me financed with a great interest rate! He answered all my questions and helped me make the decisions that were right for me! Overall they both did an awesome job and I appreciated all their help! Thank You, Deanna More