Suburban Ford of Sterling Heights

great service Was very helpful didnt pressure us into getting a vehicle and the service was great would highly recommend even the finance department was very helpfu Was very helpful didnt pressure us into getting a vehicle and the service was great would highly recommend even the finance department was very helpful and give good advice for first buyers More

Terry Lange is the best Sales Consultant ever! My Husband and I purchased a used Truck on Saturday April 23, 2016. We were completely impressed with Terry Lange. I will recommend him to everyone I My Husband and I purchased a used Truck on Saturday April 23, 2016. We were completely impressed with Terry Lange. I will recommend him to everyone I know! He was very kind, polite and very professional! He was very patient with my Husband and I. He genuinely wanted us to find the truck we were happy to purchase. He is definitely is an important assist to this dealership! Thank you fir the wonderful experience! Take Care More

Extremely helpful, not pushy, friendly, honest, The best people in the world who will go out of their way to help in every way to get you into the vehicle that you're looking for. Truly the used car The best people in the world who will go out of their way to help in every way to get you into the vehicle that you're looking for. Truly the used car sales team will become your family for many years to come after the sale. More

Absoluetly Amazing Experience Terry helped me pick out my 2013 Ford Fusion, he understood my price limit and the criteria I specified. His customer service is nothing short of extr Terry helped me pick out my 2013 Ford Fusion, he understood my price limit and the criteria I specified. His customer service is nothing short of extraordinary with his help i was able to pick out the PERFECT car. His ability to develop customer comfortability was something surprising, for example, when he personally pulled my vehicle around he was already playing the legendary band Led Zeppelin (Ramble on). He really understands how to make your experience a delight rather than a hassle. I went to numerous dealerships before hand and left dissatisfied. Terry stood out, that is the only reason I was able to receive the amazing deal that I did. I will be directing every person I know in the market to Terry. More

Exceptionally Helpful Joe always does a great job. This is the second time we have leased a Fusion from Suburban Ford, both times with him. I was in a significant time crun Joe always does a great job. This is the second time we have leased a Fusion from Suburban Ford, both times with him. I was in a significant time crunch due to my travel schedule and everything was delivered on time. My only suggestion would be to speed up the wait time with the finance department. More

They don't call back My husband and I went in to buy a vehicle and we were told that we would receive a call once the bank called them back. Didn't ever receive that call. My husband and I went in to buy a vehicle and we were told that we would receive a call once the bank called them back. Didn't ever receive that call. I won't recommend family and friends to go to a place that the staff doesn't even call when stating they will! Even if it would have been a call to say that they couldn't get it to work, it would have went along way if the salesman would have just done that! More

Excellent Service, Great To Work With!! Roman Gonzalez was such a pleasure to work with! He helped me find a car that I absolutely love for an awesome price. I had been looking for the righ Roman Gonzalez was such a pleasure to work with! He helped me find a car that I absolutely love for an awesome price. I had been looking for the right vehicle for my family and I for over a month with no luck. However Roman was able to find the perfect vehicle within 10 minutes of talking with me. He was very upbeat, he didn't pressure me, and made my car buying experience fun and enjoyable! Vito was able to get me financed with a great interest rate! He answered all my questions and helped me make the decisions that were right for me! Overall they both did an awesome job and I appreciated all their help! Thank You, Deanna More

Bought a 2012 Lincoln in great condition! Terry Lange is a young respectable man that is a great salesman. He listened to my concerns and how I felt about purchasing a car, and never pushed me Terry Lange is a young respectable man that is a great salesman. He listened to my concerns and how I felt about purchasing a car, and never pushed me into purchasing anything I didn't want. If you want a salesman that will listen to you, this will be your guy! More

Very Pleased! Terry Lange was wonderful to work with. I was having a hard time finding just the right vehicle and had almost given up. When the right vehicle show Terry Lange was wonderful to work with. I was having a hard time finding just the right vehicle and had almost given up. When the right vehicle showed up on the lot, he called me to let me know. He listened to me, and addressed all of my concerns from the beginning to end. I never felt pressured or rushed. I highly recommend Terry if your shopping for a vehicle. More

Best Dealership Experience I've ever had I've had a lot of bad experiences overall at dealerships. but Suburban was amazing. My mechanic suggested looking into a focus and I found a ton of I've had a lot of bad experiences overall at dealerships. but Suburban was amazing. My mechanic suggested looking into a focus and I found a ton of reasonably priced ones at Suburban Ford of Sterling Heights. They were quick and communicative. I had inquired about a car on Sunday while they were closed, and received a response first thing on Monday morning, by email as I requested instead of calling. When I responded to Michelle's email to make an appointment she responded almost immediately with a confirmation. They were available when I had to switch the appointment time. and perfectly polite when I showed up late because I was lost. They worked quickly to get me into the car I wanted within a couple of hours. Dylan, Vito and a man who I believe is a sales manager. For the first time I had an experience with a dealership that involved reasonable, honest and pleasant people. More