Suburban Ford of Sterling Heights

Professional, Courteous, and Exceptional! My husband and I were looking to purchase a new truck, and with the help of Anthony M. we found our dream truck. The staff of the used car departmen My husband and I were looking to purchase a new truck, and with the help of Anthony M. we found our dream truck. The staff of the used car department was so helpful, very courteous, and our sales guy Anthony was exceptional. Our experience was non stressful and we felt they went above and beyond to help us. We would recommend this dealership highly, and will be returning for another vechile. Thank you again!! Michael and Lauren Wilson 2006 Ford F-350 Owners More

Bad experience My son and I were cash buyers on the used car lot. We called early in the day on a car and was told it was still available. We made an arrangement to My son and I were cash buyers on the used car lot. We called early in the day on a car and was told it was still available. We made an arrangement to see the car, both changed our work schedules inconveniently to make out there only to find the car was already being sold. 2 1/2 hours we'll never get back. It would have been nice to receive a phone call once the car was test driven by someone else. We left extremely disappointed, frustrated and irritated by this. Maybe it was the dealership's fault, maybe it was just bad fortune. Regardless, it left a very bad taste in our mouth and we will be taking our business elsewhere. Not just used car business either, I currently have a Fusion that's lease is almost up. I was going to give Suburban that business as well but will not now. More

Great experience Mike Daoud and the Suburban Ford team were great...professional, informative, accountable and friendly. My shopping experience with Mike Daoud and the Mike Daoud and the Suburban Ford team were great...professional, informative, accountable and friendly. My shopping experience with Mike Daoud and the Suburban Form team concluded in a sale. Before purchasing, I had shopped private owners and other dealers. In comparison, I felt confident as the prices of vehicles at Suburban Ford were fair market value. I found a vehicle and was pleased with the process. Thank you Mike Daoud and the Suburban Ford team! More

Great Experience! We started our experience with Daniela on the phone, she was very nice and made us a great offer. We drove 5 hours to see the red Ford Explorer we fo We started our experience with Daniela on the phone, she was very nice and made us a great offer. We drove 5 hours to see the red Ford Explorer we found on line. Daniela was not at the dealership but she referred us to Robert and we are so glad she did. Robert is a kind and patient person. He made us feel at ease and helped us to make good and educated decisions in regards to turning in our lease vehicle and leasing the new Explorer. He offered us something to drink more than once, he solved every problem that came up, he transferred our license plate, he got in the car and taught us how to use the navigation,etc. He just went above and beyond for us. We felt relaxed and confident in Robert throughout the experience. We love our new 2016 Red Explorer! If you are looking for a new Ford, we recommend Suburban Ford and Robert Melly! More

Outstanding Service Leah delivered an efficient no pressure purchasing experience. I never felt pressured in any way and her knowledge of the business and outstanding fol Leah delivered an efficient no pressure purchasing experience. I never felt pressured in any way and her knowledge of the business and outstanding follow up skills made my visit and she subsequent decision very easy. I will recommend Leah and Suburban for sure! More

Great experience! Brad is by far the best salesman we have ever worked with! He listened to what we were looking for, and what we were able to work with and found us t Brad is by far the best salesman we have ever worked with! He listened to what we were looking for, and what we were able to work with and found us the perfect truck. He answered all of our questions and was all around a pleasure to work with. I have already recommended him to friends and co-workers, and I look forward to working with him in the future! More

Friendly, courteous service Huge dealership with immense selection of used cars. While I was waiting to speak with Mike, I noticed a few customers come in and they were greeted Huge dealership with immense selection of used cars. While I was waiting to speak with Mike, I noticed a few customers come in and they were greeted immediately and asked if they needed assistance. I dealt with Mike and he was friendly, courteous and concerned with making sure everything was right. I ended up buying a car from him and am very pleased about the buying experience here. I also like the fact that Mike is very low key and questioned me more than once to make sure I didn't have any unresolved issues regarding anything about the purchase/car. I didn't finance through there, but the Finance Manager Vito was friendly and professional as well. More

Mikes the man if you're looking for a car!!! Mike sold me a car last week. Throughout the process Mike was professional and enthusiastic. He was patient and went above and beyond to meet our ne Mike sold me a car last week. Throughout the process Mike was professional and enthusiastic. He was patient and went above and beyond to meet our needs and make the buying experience a positive one. I will highly recommend Mike to others and will be sure to call on him in the future for car purchases. Thanks Mike for taking such great care of us!!! More

Excellent service!!!! Leah was phenomenal!!! She was so personable, went over everything on the vehicle and answered any questions we had! Had the car ready ahead of time f Leah was phenomenal!!! She was so personable, went over everything on the vehicle and answered any questions we had! Had the car ready ahead of time for us we got there a half hour early and she already had everything ready for us. Would definitely recommend her to anyone if your looking for a car. And plan to come to her in the future when we need another vehicle! More