Suburban Ford of Sterling Heights

Excellent Experience Sean was excellent through the entire process of helping me get into a new vehicle, so much as to be patient enough to deal with any shortcomings or t Sean was excellent through the entire process of helping me get into a new vehicle, so much as to be patient enough to deal with any shortcomings or troubles that we encountered during the process. He did everything that he could to make the experience painless and efficient. I would recommend Sean with the highest regards to anyone looking to purchase a vehicle. More

Great Overall Experience I leased my brand new F-150 from Suburban and I usually don't fill in surveys but my sales experience was outstanding. Mandy ensured that all of my qu I leased my brand new F-150 from Suburban and I usually don't fill in surveys but my sales experience was outstanding. Mandy ensured that all of my questions were thoroughly answered and she gave me a better truck at the same price. I was surprised that she spent so much time walking me through the details and since I haven't owned a truck before, it was daunting to see the options. She made the whole process seamless and easy. I cannot say enough about her customer focus. Absolutely look forward to working with her in the future. More

The Best! I've been going to this dealership for over 10 years now, purchased 1 vehicle and leased 3 so far, and I would not go anywhere else! I've been going to this dealership for over 10 years now, purchased 1 vehicle and leased 3 so far, and I would not go anywhere else! More

excellent sales person see tammy penna for a new truck or car tammy has been my salesperson for over 20 years always happy with the trucks she hooks me up with see tammy penna for a new truck or car tammy has been my salesperson for over 20 years always happy with the trucks she hooks me up with More

Friendly, Business-Like, Legit Salesman Used car dealers are a dime a dozen and, in most cases, deserve every ounce of stigma associated with their profession. That said, Terry Lange is not Used car dealers are a dime a dozen and, in most cases, deserve every ounce of stigma associated with their profession. That said, Terry Lange is not your typical salesman. He was friendly and down to earth, prompt and respectful. At the same time, he definitely had a business-like approach that I could really appreciate as a former salesman myself. Price negotiation was fair, balanced, and based upon factual data (i.e. I had to earn it, there were no gimmes). The sales manager who finally closed the deal looked as if he'd perhaps had a few too many cups of coffee that morning, but even his aggressive approach did not strike me as "high pressure". Overall, everything was reasonable and I got a fair price on the vehicle I wanted. The only other thing I will mention is that you should definitely have the vehicle inspected by a third party. When I first test-drove the vehicle, the check engine light was off. The next day when I drove it to my mechanic, it came on. After the inspection, I was able to reduce the price based on the cost of the repair. Now, I am not going to accuse the dealership of turning it off temporarily. That would not be fair. But you are crazy if you don't get a trusted third party to inspect the vehicle before you make an offer. In this case, I give a lot of credit to Terry Lange, who encouraged me to get the inspection and even allowed me to travel the whole way to Waterford to have my personal mechanic (Datsun Doctor) look at the vehicle. It's that kind of flexibility that ultimately made this deal happen. If you're looking for a used car and find something you like at Suburban Ford, make sure to ask for Terry Lange! More

Great Service I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I w I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I will be going back there next time, and recommending them to everyone I know! Thank you!!!! More

The best Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to det Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to details More

Extremely friendly and knowledgeable! Zach immediately comes off as a genuinely nice person and was very helpful with whatever questions we had. From working on getting the price lowered t Zach immediately comes off as a genuinely nice person and was very helpful with whatever questions we had. From working on getting the price lowered to disclosing all the possible discounts available, Zach was truly trying to get us the best deal. More

Treated well I appreciate the no hassle, no manipulation, used car buying experience we had with you, Nathan! (Wish I could say the same for my insurance company I appreciate the no hassle, no manipulation, used car buying experience we had with you, Nathan! (Wish I could say the same for my insurance company and credit union). The process took longer than expected (not your fault) and you were pleasant and professional the entire time. Same goes for the Sales Manager Brian! I can honestly say that he is the first sales manager we've met at a dealership that did not insult our intelligence with transparent sales tactics to gain the upper hand. Id like to say here, that such old school tatics only serve to reinforce a customer's uncertainty and have led to us walking out of other dealerships in the past. Unfortunately, those experiences left us bitter and suspicious. Buying a car is nerve racking enough, right?! Thankfully, this was not an issue working with you! I'm happy to write this review and say we would definitely return and recommend your dealership to others. Thanks again for the pleasant experience! More

amazing experience I came in to buy a car I have always wanted. The staff was very helpful and very nice to work with. Everything took longer than I thought it would, bu I came in to buy a car I have always wanted. The staff was very helpful and very nice to work with. Everything took longer than I thought it would, but overall everything was amazing with the service. More