Suburban Ford of Sterling Heights

Great Experience! We started our experience with Daniela on the phone, she was very nice and made us a great offer. We drove 5 hours to see the red Ford Explorer we fo We started our experience with Daniela on the phone, she was very nice and made us a great offer. We drove 5 hours to see the red Ford Explorer we found on line. Daniela was not at the dealership but she referred us to Robert and we are so glad she did. Robert is a kind and patient person. He made us feel at ease and helped us to make good and educated decisions in regards to turning in our lease vehicle and leasing the new Explorer. He offered us something to drink more than once, he solved every problem that came up, he transferred our license plate, he got in the car and taught us how to use the navigation,etc. He just went above and beyond for us. We felt relaxed and confident in Robert throughout the experience. We love our new 2016 Red Explorer! If you are looking for a new Ford, we recommend Suburban Ford and Robert Melly! More

Outstanding Service Leah delivered an efficient no pressure purchasing experience. I never felt pressured in any way and her knowledge of the business and outstanding fol Leah delivered an efficient no pressure purchasing experience. I never felt pressured in any way and her knowledge of the business and outstanding follow up skills made my visit and she subsequent decision very easy. I will recommend Leah and Suburban for sure! More

Great experience! Brad is by far the best salesman we have ever worked with! He listened to what we were looking for, and what we were able to work with and found us t Brad is by far the best salesman we have ever worked with! He listened to what we were looking for, and what we were able to work with and found us the perfect truck. He answered all of our questions and was all around a pleasure to work with. I have already recommended him to friends and co-workers, and I look forward to working with him in the future! More

Friendly, courteous service Huge dealership with immense selection of used cars. While I was waiting to speak with Mike, I noticed a few customers come in and they were greeted Huge dealership with immense selection of used cars. While I was waiting to speak with Mike, I noticed a few customers come in and they were greeted immediately and asked if they needed assistance. I dealt with Mike and he was friendly, courteous and concerned with making sure everything was right. I ended up buying a car from him and am very pleased about the buying experience here. I also like the fact that Mike is very low key and questioned me more than once to make sure I didn't have any unresolved issues regarding anything about the purchase/car. I didn't finance through there, but the Finance Manager Vito was friendly and professional as well. More

Mikes the man if you're looking for a car!!! Mike sold me a car last week. Throughout the process Mike was professional and enthusiastic. He was patient and went above and beyond to meet our ne Mike sold me a car last week. Throughout the process Mike was professional and enthusiastic. He was patient and went above and beyond to meet our needs and make the buying experience a positive one. I will highly recommend Mike to others and will be sure to call on him in the future for car purchases. Thanks Mike for taking such great care of us!!! More

Excellent service!!!! Leah was phenomenal!!! She was so personable, went over everything on the vehicle and answered any questions we had! Had the car ready ahead of time f Leah was phenomenal!!! She was so personable, went over everything on the vehicle and answered any questions we had! Had the car ready ahead of time for us we got there a half hour early and she already had everything ready for us. Would definitely recommend her to anyone if your looking for a car. And plan to come to her in the future when we need another vehicle! More

Son's first car Terry is a young guy with a knack to sell cars. He showed just enough attention to you, not pushy at all. I had a few concerns about the condition of Terry is a young guy with a knack to sell cars. He showed just enough attention to you, not pushy at all. I had a few concerns about the condition of the body & he had them immediately addressed. I'd have no hesitation recommending him. More

Professional, Not Pushy, Patient & Helpful! I had heard about Suburban Ford being the #1 dealer in the state of Michigan through the grapevine. When my daughter had been having a difficult time I had heard about Suburban Ford being the #1 dealer in the state of Michigan through the grapevine. When my daughter had been having a difficult time finding the exact car she had wanted and the prices being offered at other dealerships were out of her range, I decided to give them a call. I was connected to Terry Lange through the dealer operator and this man couldn't have been more patient, kind or helpful. He stayed on the phone with me for about 20 minutes and gave me the information about cars on their lot that suited her wish list and price range. Not once, did he give me the usual "car sales" run around. My daughter and I decided to go and visit Terry in person to review the cars he told me about. Not only did Terry and Suburban Ford find her the Ford Escape that she had been wanting (miles, options and color) but at a lower price AND finance rate than had been offered to her by other dealerships. This was my daughters first newer car purchase with a loan she obtained all by herself at 21, and exactly the experience I had wanted her to have (which I told both Terry and his Manager!) She was extremely frustrated at the other dealership but now she is extremely happy and LOVES HER CAR!! We WILL be back to do business with Terry, Brian Lagodna (Used Car Sales Manager) and Vito Vultaggio (Finance Manager) again in the very new future! Thank you all! More

Great salesman, even better guy. I went in to look for a new truck and Scott was a huge help in every way. He listened to what I wanted and made it happen. He was professional and cou I went in to look for a new truck and Scott was a huge help in every way. He listened to what I wanted and made it happen. He was professional and courteous, and above all, honest. I am glad I got to meet him, and I am glad he worked so hard to make my purchase as smooth as possible. Thanks Scott! More