Suburban Ford of Sterling Heights

Pathetically unorganized I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery th I confirmed my appointment to test drive the 2014 Ford Escape that was listed on EBay. Avery set our appointment for 5pm on Friday with MJ. Avery then confirmed my appointment time to test drive the car not once, not twice, but three times. One of those times being only 3 hours before my scheduled appointment at 5pm. My husband and I drove two hours one way arriving at our scheduled appointment a half hour early. We were then informed that MJ was on vacation and that Terry would be assisting us. We were informed by Terry that the vehicle we drove two hours to test drive was sold. When I questioned him why Avery did not inform me the car was not available he told me “Avery is not aware of our inventory. Her job is to get you in the door, and it worked.” I have never experienced a more frustrating, unprofessional situation. I am planning on telling as many people as I can using all forms of social media about my horrible experience at Suburban Ford of Sterling Heights. More

Hassle-free, honest, and smooth business Sean Turner the Sales Consultant: is a nice, friendly, and pro-active gentleman. Doing business with Suburban Ford - Sterling Heights (SFSH) through h Sean Turner the Sales Consultant: is a nice, friendly, and pro-active gentleman. Doing business with Suburban Ford - Sterling Heights (SFSH) through him was a pleasure. Generally, I strongly recommend SFSH, and especially Mr. Sean Turner. More

Excellent service ...very friendly staff we apperciate john Very friendly staff John was amazing and our finance guy walked us Thur every step of our purchase with patience I highly recommend this dealership an Very friendly staff John was amazing and our finance guy walked us Thur every step of our purchase with patience I highly recommend this dealership and there sales team... all around 5 star More

One Fair Honest Lady Nicole Elder is without doubt the classiest, most personable car sales consultant I have ever dealt with at any car dealership. I have leased three v Nicole Elder is without doubt the classiest, most personable car sales consultant I have ever dealt with at any car dealership. I have leased three vehicles from her at Suburban Ford and continue to return to her each time because she has always gone above and beyond anything I have ever expected to confidently assure me that she sincerely wants to provide the fairest, bestservice possible. She knows her job well and has gained my trust and loyalty. More

Tim is the guy to see, hands down I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also I've purchased and leased multiple vehicles from Tim...every time he made the process enjoyable! (whats more fun than getting a new car?). I've also recommended at least a half dozen friends to go and get "The Tim Experience" and all say the same thing. If you want a great new car buying experience, see Tim, he won't disappoint. Kudos my friend, keep up the great work. More

Great Experience! Although I was using my own bank, Anthony never made me feel bad for doing so either. He was so friendly and on the ball with everything--making the p Although I was using my own bank, Anthony never made me feel bad for doing so either. He was so friendly and on the ball with everything--making the process go as smoothly as possible without making me feel rushed. I was able to be in and out of the dealership in a matter of a couple hours and on my way home in my new used car! When I went to go turn in my lease across the street, Corina was there to help in the 5 minutes it took to terminate everything. Definitely will come back in the future! More

Honest, attentive and knowledgeable Anthony was great to work with. He provided me all the information I needed and did it in a timely manner. I felt that he was genuine in his actions Anthony was great to work with. He provided me all the information I needed and did it in a timely manner. I felt that he was genuine in his actions. I never felt pressured into anything that I didn't feel comfortable with while I was negotiating my car purchase. I will definitely be back to see Anthony the next time I need a car. More

Professional, Courteous, and Exceptional! My husband and I were looking to purchase a new truck, and with the help of Anthony M. we found our dream truck. The staff of the used car departmen My husband and I were looking to purchase a new truck, and with the help of Anthony M. we found our dream truck. The staff of the used car department was so helpful, very courteous, and our sales guy Anthony was exceptional. Our experience was non stressful and we felt they went above and beyond to help us. We would recommend this dealership highly, and will be returning for another vechile. Thank you again!! Michael and Lauren Wilson 2006 Ford F-350 Owners More

Bad experience My son and I were cash buyers on the used car lot. We called early in the day on a car and was told it was still available. We made an arrangement to My son and I were cash buyers on the used car lot. We called early in the day on a car and was told it was still available. We made an arrangement to see the car, both changed our work schedules inconveniently to make out there only to find the car was already being sold. 2 1/2 hours we'll never get back. It would have been nice to receive a phone call once the car was test driven by someone else. We left extremely disappointed, frustrated and irritated by this. Maybe it was the dealership's fault, maybe it was just bad fortune. Regardless, it left a very bad taste in our mouth and we will be taking our business elsewhere. Not just used car business either, I currently have a Fusion that's lease is almost up. I was going to give Suburban that business as well but will not now. More

Great experience Mike Daoud and the Suburban Ford team were great...professional, informative, accountable and friendly. My shopping experience with Mike Daoud and the Mike Daoud and the Suburban Ford team were great...professional, informative, accountable and friendly. My shopping experience with Mike Daoud and the Suburban Form team concluded in a sale. Before purchasing, I had shopped private owners and other dealers. In comparison, I felt confident as the prices of vehicles at Suburban Ford were fair market value. I found a vehicle and was pleased with the process. Thank you Mike Daoud and the Suburban Ford team! More