Suburban Ford of Sterling Heights

John is Awesome! I felt welcomed and like a star customer! John made my visit very comfortable. Considering, I hadn't bought a vehicle in a while, he helped me in the I felt welcomed and like a star customer! John made my visit very comfortable. Considering, I hadn't bought a vehicle in a while, he helped me in the process of purchasing again. I appreciate his efforts and wonderful personality and look forward to working with him again in the future! More

Great Service John was on point. He helped me every step of the way. I left with a nice car and a great experience. I will recommend him to my friends. John was on point. He helped me every step of the way. I left with a nice car and a great experience. I will recommend him to my friends. More

Perfect Customer Experience I went to this dealership after doing some research online but didn't make any appointments. John greeted me before I reached the door and was genuin I went to this dealership after doing some research online but didn't make any appointments. John greeted me before I reached the door and was genuinely nice. I was mostly impressed with his ability to listen. He didn't try to force any sale and was willing to work with my conditions. He responded within an hour of any request I made whether it was a phone call or email. I'm very pleased I was able to work John and would highly recommend him. I'm very pleased with my vehicle and would definitely come here again. Thanks so much! More

Awesome Leasing Experience with Matthew Siman My husband and I had an appointment today with Matthew Siman to work on leasing a new Explorer. We had an amazing experience from start to finish! M My husband and I had an appointment today with Matthew Siman to work on leasing a new Explorer. We had an amazing experience from start to finish! Matthew was awesome to work with! We told him what we wanted and he immediately brought around a vehicle that fit our wants, needs and budget! We took it for a test drive and loved it. Matthew was able to get our trade-in appraised and pricing information started while we were on our test drive. We expected to get things started and have to return the next day to pick up our new vehicle but much to our surprise Matthew told us that he could have everything ready and taken care of so that we could drive home in our new vehicle today. Matthew was very polite, friendly, accommodating and non-pushy...everything you could want in an awesome salesman. I would recommend Matthew to all my family and friends. Our entire experience at Suburban was awesome. Everyone we encountered was great and made us feel like family. Thank you to Matthew Siman, Tom Macpherson and the lovely woman who runs the little cafe, you all helped to make our purchasing experience very pleasant and enjoyable. More

Just great Just all around great. Great dealer great service great guy. Come and visit and ask for Matt d. Great prices. Wonderfull overall experience come Just all around great. Great dealer great service great guy. Come and visit and ask for Matt d. Great prices. Wonderfull overall experience come by More

Great Customer Serice After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. After doing some research I decided to purchase or lease a new Ford Escape. I went to Suburban Ford because it was the closest dealership to my home. I must tell you I do not like shopping for a new car, I tend to approach it with great dread. I immediately was put at ease when Tim OConnor approached me. His demeanor made the whole process effortless. He listened to what I wanted, showed me my options, and within minutes I was test driving a Ford Escape. Three days later I got a great trade in on my car and everything I wanted in my new car, thanks to Tim going the extra mile. More

High volume dealership with great process I had a bad initial experience with Suburban Ford of Sterling Heights but I gave them another chance and they came up aces. I got a fantastic vehicle I had a bad initial experience with Suburban Ford of Sterling Heights but I gave them another chance and they came up aces. I got a fantastic vehicle at a decent price and they worked hard to earn my business. My sales consultant John, was fantastic. Friendly and professional, he worked hard but efficiently to make sure that things went smoothly. The entire staff that I dealt with were great, from Katey to Jeff, Vito and Caleb, all professional and great at customer service. The biggest thing that was different from my last experience was a call I received soon after I expressed an interest in a vehicle online. They offered to take a refundable $100 deposit on the vehicle to reserve it. They didn't do that last time and the vehicle was sold by the time I got there. Not this time. Despite their somewhat inconvenient location, they work extra hard to make good things happen. I'm glad I went to Suburban Ford of Madison Heights. More

Great customer service This company is the only one I will deal with from now on. Been to many and suburban knows how to treat people. You don't feel pressured and they are This company is the only one I will deal with from now on. Been to many and suburban knows how to treat people. You don't feel pressured and they are very friendly and fare. Would definitely recommend to all!!! More

Fantastic! So quick and easy!! I was home on leave and needed a new car. I spend two days at a small dealership near my home because it was close, I didn't get anything done in thos I was home on leave and needed a new car. I spend two days at a small dealership near my home because it was close, I didn't get anything done in those two days. I would go and sit while they did nothing to help me, just give me vehicles I didn't want, out of my price range, ect. So we took a trip to Suburban Ford and was in and out in 3 hours with a brand new Fusion with everything I wanted, for in my price range! It was such a lovely experience. I worked with Tim O'Conner and he was fantastic! Helped me find my exact car I wanted, the gadgets and gizmos, and had me in and out of there in no time! I can't say enough good things about this dealership and the staff! More

Great New Car Buying Experience! Great Job and Great Customer Service with Dana J., Aaron W., Jeremy J. and Auday P. We will return for another vehicle purchase in 3 yrs. They were ve Great Job and Great Customer Service with Dana J., Aaron W., Jeremy J. and Auday P. We will return for another vehicle purchase in 3 yrs. They were very helpful supportive and help me purchase my fiancee's birthday/late Christmas gift. Her Kona Blue Flex and she Loves It!! Thanks again for the all of the assistance making our first ever new car purchase experience Great!! More