Suburban Ford of Sterling Heights

Typical salesperson Antonio was really helpful when it came to getting me in a new lease a couple years ago, but now that my lease is coming to an end- & I'm looking at o Antonio was really helpful when it came to getting me in a new lease a couple years ago, but now that my lease is coming to an end- & I'm looking at other options, he seems disinterested and isn't being all that helpful. Brought my car in for an appraisal and some quotes recently, had to wait around in the lobby for some time and then I wasn't really happy with any of the quotes when I got them. I had my heart set on a pickup truck (I'd like one before winter comes for safety reasons) but the monthly payment (even with 2 grand down, which is quite a bit for a young kid) was out of my budget. Antonio offered me other options, saying I could get into a brand new version of the same model of the car I have now for only $9 less a month, or an Escape for the same amount, but I made it clear I was only in the market for a truck. Following up after that appointment, I've been e-mailing Antonio more questions as I come up with them. I was interested in financing a used truck (a 14 or 15 model) but according to Antonio, that's not an option and they don't have any 2 year old cars for me to look at. Not only is he not giving me options, he took days to respond to my first e-mail, and when he did finally respond he sent a vague short text message to my cell phone. I don't like communicating professionally via text (it's not thorough enough) so I e-mailed him again with a few more questions, it's been a week or so and I still haven't received a response. Needless to say I want out of my lease now so I can take my business elsewhere but I'm not getting answers to questions that I need in order to even do so. More

Making Life Easier! I'd like to say a big thank you to Suburban Ford and especially Brad Matyunas for making my used car purchase such a pleasure. I would recommend Brad I'd like to say a big thank you to Suburban Ford and especially Brad Matyunas for making my used car purchase such a pleasure. I would recommend Brad to all my family & friends, he above and beyond to help me out, Thank you. More

Very happy with vehicle, and Vito Vultaggio! Very happy with vehicle, and Vito Vultaggio ironed out an oversight by me on contract very well. He is a stand up very ethical guy whom you can trust. Very happy with vehicle, and Vito Vultaggio ironed out an oversight by me on contract very well. He is a stand up very ethical guy whom you can trust. Thanks again Vito, Marty More

Excellent I felt at ease thru the whole process and I am very satisfied with all the help in getting just what I needed and even more than I was anticipating. T I felt at ease thru the whole process and I am very satisfied with all the help in getting just what I needed and even more than I was anticipating. Thank you Russ for everything. More

Finance department? Great sales department? No The finance department are absolutely incredible hands down!!!!! Salesman on the other hand, horrible, would not return phone calls, the Internet Sale The finance department are absolutely incredible hands down!!!!! Salesman on the other hand, horrible, would not return phone calls, the Internet Salesman wanted me to take a picture of my debit card and send it to him? Ummmmm xxxx no!!! Then when the actual Salesman got my phone number, Jesus christ,I could have been at my mother's funeral and he still would of blew up my phone!!!! Super unprofessional in my opinion. DEFINITELY will not be going back to this dealership. They sold me a truck on empty and xxxx near had to pull teeth to get a low lousy xxx $25 in gas not diesel because they said they don't have a diesel pump yet you could spit and hit the speedway gas station "RIGHT NEXT DOOR "? HORRIBLE More

World of harnesses Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle le Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle letting me know, they found nothing. Happend again. Collett, immediately saw to my transportation needs with a loaner. A week later my vehicle was ready. A detailed inspection could find nothing. Happend again. This visit had results,chafed wire intermittently causing issues. Repaired better then new. Well Done to the mechanics. Ms.Erickson treat me with great respect and kindness. Ms. Erickson showed knowledge and savvy at her job, I felt confident talking with her. A fine professional to have on your team. I'll recommend your service department and staff. Take care and Semper Fi More

Great customer service from Sean! Sean was very patient! He answered all of my questions and helped me with the financing process. Throughout the whole process, Sean was professional a Sean was very patient! He answered all of my questions and helped me with the financing process. Throughout the whole process, Sean was professional and considerate. I highly recommend dealing with Sean! More

3rd car This is the 3rd time we came to Surburban Ford dealership. Each and every time we got the ultimate best trade in value, found the exact vehicle we wer This is the 3rd time we came to Surburban Ford dealership. Each and every time we got the ultimate best trade in value, found the exact vehicle we were looking. We were treated with respect, offered comparative informational. We shopped at several other dealerships before making these purchases. Each and every time the offer here could not be beat. Out sales person, Matthew Siman, followed up on all our requests. He returned our phone calls, searched the inventories to find the vehicle we wanted at the price we were willing to pay. I have recommended both Matthew and Suburban Ford to friends and family. More

Awesome experience I came into the experience with mind set of I'm not going to be able to get a vehicle due to my credit score, but Tom reassured me that he would do hi I came into the experience with mind set of I'm not going to be able to get a vehicle due to my credit score, but Tom reassured me that he would do his best to get into a vehicle. And he did it, I drove away in the vehicle that I wanted! I recommend Tom to everyone! He was very professional and nice More

Internet sales department is a joke Don't bother requesting a quote via the website. Doesn't respond timely, made me feel like my request was a hassle for them to process. Don't bother requesting a quote via the website. Doesn't respond timely, made me feel like my request was a hassle for them to process. More