Suburban Ford of Sterling Heights

Good experience but The salesman said the first oil change would be covered for free. Two months later I get an email from the salesman stating the dealership policy chan The salesman said the first oil change would be covered for free. Two months later I get an email from the salesman stating the dealership policy changed and it wouldn't be covered. He said the policy changed on June 15, I purchased my car well after that. I enjoyed my experience at Suburban and the experience was very pleasant. However I can not stand behind a dealer that will lie to or misinform you. After my lease is up I will seek a different Ford dealership for my needs. More

Well worth the three hour drive from Battle Creek! This dealership is a class act. My sales person Flutur(Flora) is beyond wonderful. Professional, kind, knowledgeable, promise keeper are just a few wo This dealership is a class act. My sales person Flutur(Flora) is beyond wonderful. Professional, kind, knowledgeable, promise keeper are just a few words to describe her. Sara Long(Sales Manager) is very hard working, amazingly fun, and a true magician. Tom(Finance Manager) is wonderful. This team all stayed late to make sure I got the new Ford that checked all of my boxes. Suburban Ford has a customer for life thanks to this team! Thanks so much to my new friends/ family at Suburban Ford. More

Rich Kramer is a excellent salesperson We have gave bern using Suburban Ford for 20 years and have checked out other dealership but never used another one because Rich Kramer gives 250% Ser We have gave bern using Suburban Ford for 20 years and have checked out other dealership but never used another one because Rich Kramer gives 250% Service when we walk out we r COMPLETLY SATAFISED More

New Explorer Sport Purchased a new Ford Explorer Sport. Jim went out of his way to find the exact vehicle I was looking for and obtain it from another dealer. Transactio Purchased a new Ford Explorer Sport. Jim went out of his way to find the exact vehicle I was looking for and obtain it from another dealer. Transaction was smooth, no pressure. Overall another great experience at Suburban Ford and highly recommend Jim and the dealership. More

Joe is the best Clean facility. Friendly people. Short wait times. Joe was so helpful as well as his assisitant. I would highly recommend them as well as Suburban For Clean facility. Friendly people. Short wait times. Joe was so helpful as well as his assisitant. I would highly recommend them as well as Suburban Ford. More

Very accommodating friendly and very efficient Had a very positive experience would recommend the dealership to anyone. Very quick to respond to any questions I had and very accommodating to my s Had a very positive experience would recommend the dealership to anyone. Very quick to respond to any questions I had and very accommodating to my schedule. Return phone calls in a timely manner. Very friendly staff and management also included extras with my lease.only dealership to call me back and follow up. More

New F150 Tyler B Hillary was awesome! She was super friendly and helpful and made leasing my new truck quick and easy and headache free! I would highly recommend her! Hillary was awesome! She was super friendly and helpful and made leasing my new truck quick and easy and headache free! I would highly recommend her! More

Great car buying experience Jeremy was amazing when it came to taking care of me and my car needs. From the very beginning, he answered all my questions and was extremely knowle Jeremy was amazing when it came to taking care of me and my car needs. From the very beginning, he answered all my questions and was extremely knowledgeable when it came to the various specs of all the vehicles I spoke with him about. He was genuinely interested in finding the right vehicle for me. He never acted like a pushy salesman and made my experience as great as could be. Sara was also a tremendous help and I'm glad I had both of them helping me get the car I wanted. Thanks so much for making the experience go as smoothly as possible. More

Excellent...as always!! Suburban Ford of Sterling Heights is the best! Ian makes the process so painless. He is very professional, nice and efficient. Everyone who works at t Suburban Ford of Sterling Heights is the best! Ian makes the process so painless. He is very professional, nice and efficient. Everyone who works at the dealership are great at what they do! More

Great Experience Nathan and Brian we're both great. They went beyond what I expected. They made it a smooth deal on my schedule. They are real professionals. Nathan and Brian we're both great. They went beyond what I expected. They made it a smooth deal on my schedule. They are real professionals. More