Suburban Ford of Sterling Heights

Friendly, Business-Like, Legit Salesman Used car dealers are a dime a dozen and, in most cases, deserve every ounce of stigma associated with their profession. That said, Terry Lange is not Used car dealers are a dime a dozen and, in most cases, deserve every ounce of stigma associated with their profession. That said, Terry Lange is not your typical salesman. He was friendly and down to earth, prompt and respectful. At the same time, he definitely had a business-like approach that I could really appreciate as a former salesman myself. Price negotiation was fair, balanced, and based upon factual data (i.e. I had to earn it, there were no gimmes). The sales manager who finally closed the deal looked as if he'd perhaps had a few too many cups of coffee that morning, but even his aggressive approach did not strike me as "high pressure". Overall, everything was reasonable and I got a fair price on the vehicle I wanted. The only other thing I will mention is that you should definitely have the vehicle inspected by a third party. When I first test-drove the vehicle, the check engine light was off. The next day when I drove it to my mechanic, it came on. After the inspection, I was able to reduce the price based on the cost of the repair. Now, I am not going to accuse the dealership of turning it off temporarily. That would not be fair. But you are crazy if you don't get a trusted third party to inspect the vehicle before you make an offer. In this case, I give a lot of credit to Terry Lange, who encouraged me to get the inspection and even allowed me to travel the whole way to Waterford to have my personal mechanic (Datsun Doctor) look at the vehicle. It's that kind of flexibility that ultimately made this deal happen. If you're looking for a used car and find something you like at Suburban Ford, make sure to ask for Terry Lange! More

Great Service I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I w I had an amazing experience with Suburban Ford, Tim and Brad were very helpful! They knew what my needs were and helped me when nobody else could. I will be going back there next time, and recommending them to everyone I know! Thank you!!!! More

The best Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to det Never had a bad experience with them. They go out of their way to make sure I was happy with my purchase Thank you very much for your attention to details More

Extremely friendly and knowledgeable! Zach immediately comes off as a genuinely nice person and was very helpful with whatever questions we had. From working on getting the price lowered t Zach immediately comes off as a genuinely nice person and was very helpful with whatever questions we had. From working on getting the price lowered to disclosing all the possible discounts available, Zach was truly trying to get us the best deal. More

Treated well I appreciate the no hassle, no manipulation, used car buying experience we had with you, Nathan! (Wish I could say the same for my insurance company I appreciate the no hassle, no manipulation, used car buying experience we had with you, Nathan! (Wish I could say the same for my insurance company and credit union). The process took longer than expected (not your fault) and you were pleasant and professional the entire time. Same goes for the Sales Manager Brian! I can honestly say that he is the first sales manager we've met at a dealership that did not insult our intelligence with transparent sales tactics to gain the upper hand. Id like to say here, that such old school tatics only serve to reinforce a customer's uncertainty and have led to us walking out of other dealerships in the past. Unfortunately, those experiences left us bitter and suspicious. Buying a car is nerve racking enough, right?! Thankfully, this was not an issue working with you! I'm happy to write this review and say we would definitely return and recommend your dealership to others. Thanks again for the pleasant experience! More

amazing experience I came in to buy a car I have always wanted. The staff was very helpful and very nice to work with. Everything took longer than I thought it would, bu I came in to buy a car I have always wanted. The staff was very helpful and very nice to work with. Everything took longer than I thought it would, but overall everything was amazing with the service. More

Regular car dealer Nothing out of ordinary - doing business same way like any other dealers: some things very good and others that can be improved The car had gas Nothing out of ordinary - doing business same way like any other dealers: some things very good and others that can be improved The car had gas and was ready for a test drive - this was nice (one dealer asked me to put gas in the car and another one told me that I can not drive the car I want because has no gas) The car was not thoroughly inspected : had some minor scratches, missing technical book , I asked to be fixed and they were - - not big deal - but I have to come back into dealer and spend there 3-4 hours, this extra trip could have been avoided. When I brought back the car back few days later I was able to work on my laptop on their waiting area -They were nice and turned the TV volume down and also there was nobody else there - but will be nice to have a more private area where you can work while waiting for the car to be repaired. Financing - they will not accept credit card as down payment - they didn't accept a personal check - I had to go to the bank for a certified check - this was a waste of time. John was helpful - a very nice person with a very positive attitude. I will ask for him next time I'm looking for a car. More

Long-Standing Repeat Customers I had such a good experience with Ian at another dealership that I followed him to Suburban Ford, even though it is farther away from me. I have been I had such a good experience with Ian at another dealership that I followed him to Suburban Ford, even though it is farther away from me. I have been buying my cars from Ian for years, and my family has followed suit. He is courteous and kind, always going above and beyond the call of duty. He researches tirelessly for the best deal, keeping in mind all the features that are important to the customer's needs. He follows up in a timely manner and never pressures customers, respecting their boundaries and personal needs at all times. He even checked up on my car for me whenever it was in for service. I wouldn't buy from anyone else. Everyone I have met at Suburban has been kind and helpful, and I couldn't recommend Ian or Suburban Ford more. Whenever I hear someone is in the market for a new vehicle, I send them to Ian. More

New truck lease Rich Kramer is outstanding! Along with Sarah Long they were tremendous. I would recommend Rich to anyone. Excellent service, honest, trustworthy! They Rich Kramer is outstanding! Along with Sarah Long they were tremendous. I would recommend Rich to anyone. Excellent service, honest, trustworthy! They understand what customer service truly means. More