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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,040 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,040 reviews
November 01, 2017
Great customer service I recently did a lease for a Edge on the 28th. I worked with Matthew and he was wonderful to work with. He worked extensively with me to find a vehi I recently did a lease for a Edge on the 28th. I worked with Matthew and he was wonderful to work with. He worked extensively with me to find a vehicle that would fit my needs and budget. He was knowledgeable and well versed. He went out of his way to make sure I had all the information I needed and made the experience not only less painful than expected but very pleasant. I would highly recommend him for anyone looking to buy or lease a new vehicle. More
by RobertV
Employees Worked With
Matt Siman
October 31, 2017
Ask for Terry, he is Awesome! I have been in sales and sales management for most of my life and am pleasantly surprised and Very impressed when I see somebody of Terry's caliber. I have been in sales and sales management for most of my life and am pleasantly surprised and Very impressed when I see somebody of Terry's caliber. A person like Terry is a rate find indeed! He is Very knowledgeable about his product, Client oriented, Honest and Helpful without be pushy. He isn't interested in just selling you a vehicle, but the one that meets Your needs, so it's a WIN/WIN for both of you! Don't risk going to just a car salesman whose interest is putting the sale on the board and $$$ in their pocket! Not surprising that he helps many ppl who have been referred by his present clients! That really is the best compliment! Ask for Terry, I promise you , like me, you will Not be Disappointed! I am betting that you will be referring Terry to your family and circle of friends too! Eugene Pennington More
by Eugene Pennington
Employees Worked With
Terry Lange
October 28, 2017
Just what we needed. Our old truck was breaking down weekly. We did not want a crazy high truck payment and we only had a small down payment. Guess what??? We now have a Our old truck was breaking down weekly. We did not want a crazy high truck payment and we only had a small down payment. Guess what??? We now have a F150 truck and a GREAT monthly payment. This was/is just what we needed. The salesperson was great and he took his time with us. Our new truck looks and drives like a dream. THANKS for all you do. More
by A.cherry Dent
Employees Worked With
Mario Stellino, Brian Lagodna
October 25, 2017
Great experience. Exceptional service! Mike S. was my salesman and did a fantastic job! He was curtious, helpful, and even brought the vehicle I leased to my home for a test drive. There Mike S. was my salesman and did a fantastic job! He was curtious, helpful, and even brought the vehicle I leased to my home for a test drive. There is no doubt I will do business with Mike in the future. More
by Robyn C.
Employees Worked With
Mike Smitley
October 21, 2017
awesome service. The experience I had with this dealership is fantastic, considering that this is my first big purchase. I would defiantly recommend Joe to help out wi The experience I had with this dealership is fantastic, considering that this is my first big purchase. I would defiantly recommend Joe to help out with any and every question you may have. And I have to give a special shoutout to his assistants Spencer Wood and Jason Rhodes. More
by ccimuca
October 19, 2017
I love suburban Ford Mike Smitley is a miracle worker!! The building is clean and staff professional. I have always been treated with respect here. I cannot imagine get Mike Smitley is a miracle worker!! The building is clean and staff professional. I have always been treated with respect here. I cannot imagine getting my trucks anywhere else! More
by Carol Bonzack
Employees Worked With
Mike Smitley
October 12, 2017
F-150 Lease from Suburban Had an amazing experience leasing a brand new F-150 from Suburban Ford today. The entire staff was friendly and helpful, especially my salesman Alex A Had an amazing experience leasing a brand new F-150 from Suburban Ford today. The entire staff was friendly and helpful, especially my salesman Alex Apess. I couldn’t be happier with my new F-150 truck and highly recommend this dealership for the customer service, inventory selection, and ease of business. Five stars experience for me today. More
by Chrisford
Employees Worked With
Alex Apess
October 10, 2017
Relaxing ..no pressure Jeremy Mexico was an outstanding salesman. I walk in without any pressure and walked out with the same. Honest man. And very handsome too. 😀. He Jeremy Mexico was an outstanding salesman. I walk in without any pressure and walked out with the same. Honest man. And very handsome too. 😀. He did a great job finding the car I wanted. And even took off the pinstripe I didn't like. Great selection of vehicles! More
by Marsha Woolner
Employees Worked With
Jeremy Mexico
October 08, 2017
HARASSMENT Read the reviews about not having vehicles but saying they did. Dealership is a 90 min drive for me. Contacted by Jankowski via phone and indicated te Read the reviews about not having vehicles but saying they did. Dealership is a 90 min drive for me. Contacted by Jankowski via phone and indicated text was fine. She informed car was sold. I replied thank you and that was all I needed. But for 2 weeks now the texts (which were stopped) have turned into repeated phone calls and emails 7 days a week! The next one goes to police for harassment. Good luck with these harrassing, desperate, lying, typical salesmen. More
by harassedbydana
Employees Worked With
October 07, 2017
Suburban Ford of Sterling Heights What an extremely positive experience I had at Suburban Ford thanks to Joe Franzoni and Spencer Wood. I have to commend both of these gentlemen for t What an extremely positive experience I had at Suburban Ford thanks to Joe Franzoni and Spencer Wood. I have to commend both of these gentlemen for their outstanding customer service and attention to detail. I appreciated the time Joe took to answer all of my questions. He was very courteous, professional, extremely competent, and a great person with whom to work. More
by bonkay
