Suburban Ford of Sterling Heights

Top notch!! Mike LaRose provides top notch service. We are very pleased with our new used car. I would highly recommend him to anyone. He works hard for each & ev Mike LaRose provides top notch service. We are very pleased with our new used car. I would highly recommend him to anyone. He works hard for each & every customer. More

Anthony made it possible!! Anthony was in a word AWESOME!! With his help and his patience and understanding given my financial situation and personal situation in needing a new Anthony was in a word AWESOME!! With his help and his patience and understanding given my financial situation and personal situation in needing a new vehicle after losing mine recently in a car fire... I was able to purchase the vehicle I wanted and needed!! He helped me obtain the financing I desperately needed as well as an extended warranty plan on the vehicle I needed to feel safe and secure! Anthony went above and beyond to make it possible and am so happy and grateful for his help! I love my 2014 Ford Escape Titanium!! Thank you Anthony!! I am forever grateful!! More

Best experience ever From the moment we walked in the door we felt very comfortable and welcome. Our sales rep Hillary Adam was very helpful and friendly through the whole From the moment we walked in the door we felt very comfortable and welcome. Our sales rep Hillary Adam was very helpful and friendly through the whole experience. Also Sarah was extremely helpful getting the best for our trade in and getting us qualified for our lease. This is the first time we’ve leased a vehicle. We are considering purchasing a used vehicle as a 2nd vehicle and will definitley be back for that. More

Excellent service! I recently purchased a vehicle from Suburban Ford of Sterling Heights. This was my first time purchasing a vehicle and Terry was very helpful in getti I recently purchased a vehicle from Suburban Ford of Sterling Heights. This was my first time purchasing a vehicle and Terry was very helpful in getting me all set up and ready to go. I have enjoyed the process of searching, testing and actually purchasing a vehicle that I like and that I am satisfied with. More

Hillary Went Above anencephaly Beyond! I worked with Hillary and she made the process seamless. I simply connected with her, worked everything via phone and text, submit a credit app and th I worked with Hillary and she made the process seamless. I simply connected with her, worked everything via phone and text, submit a credit app and the rest was easy. I came into the dealership, confirmed my F-150 was the one I wanted and signed the forms. I would highly recommend working with Hillary as she will definitely get you in the car you want to be in More

Great Used Car Experience With Andrianna! It's easy to research cars online, but to understand the real story of each vehicle you need a great salesperson - and Andrianna Camaj was that person It's easy to research cars online, but to understand the real story of each vehicle you need a great salesperson - and Andrianna Camaj was that person for us. My middle son needed a car for college. We found a few online, and settled on a couple from Suburban Ford's selection. Andrianna helped us to narrow down our search, and gave us good advice about the pros and cons of each one. She was patient during our test drives, and stayed in touch while we took a few days to make our final selection. Once we did, she made sure that the car had been cleaned and serviced properly before delivery, and walked us through the financing and purchasing process. Andrianna was courteous and helpful, and never pressured us during our search. I won't hesitate to work with her again, and recommend Andrianna and Suburban Ford to anyone looking! More

From first time Ford customer to life time Ford customer. I cannot stress enough how great my entire experience at Suburban Ford was. From my salesman, Antonio, his lovely assistant (and mother) Josie, Cheryl I cannot stress enough how great my entire experience at Suburban Ford was. From my salesman, Antonio, his lovely assistant (and mother) Josie, Cheryl in Finance and Darren in Leasing I was treated genuinely and respectfully. Not for a single second did I ever feel I was being 'sold' to. Antonio was fabulous - he worked really hard to find me exactly what I wanted and the best possible price. Never even the smallest amount of pressure. Josie was warm and friendly - I felt like she was someone I would enjoy knowing personally. Cheryl went over every single detail - making sure we understood all of the terms and that they were exactly as we expected them. She was kind and funny. Darren took my old lease (Dodge) off my hands and made sure everything was in order so I didn't have to deal with it. He too was just so nice. I've been leasing since the late 90's. Always been a Dodge customer and I've never once returned to the same dealership because every time I felt like I wasn't respected, appreciated and often even felt like I didn't get the best deal. Let me repeat that...in 20 years I have not returned to a single Dodge dealership. Ever. I will now be a Ford customer for life, and more so - I will be a Suburban Ford customer for life. More

Repeat customer The friendly atmosphere Cheryl, Jeremy and Alex created made this experience painless. Everyone was very thorough and helped me understand each step c The friendly atmosphere Cheryl, Jeremy and Alex created made this experience painless. Everyone was very thorough and helped me understand each step clearly. My second time leasing a vehicle here, will continue to return. More

The worst service The worst service and attitude Big rip off and ignore me I didn’t Recommend it to nobody I cannot believe I had bad Experience or Treat with The worst service and attitude Big rip off and ignore me I didn’t Recommend it to nobody I cannot believe I had bad Experience or Treat with worst customer service ever in my life I’m Glad I did not fix my car over there More