Suburban Ford of Sterling Heights

Poor vehicle prep When I left the dealership I noticed they never filled the gas tank. About 4 days after I I got the car the tire light came on no problem I checked th When I left the dealership I noticed they never filled the gas tank. About 4 days after I I got the car the tire light came on no problem I checked the door for the pressure rating for the car 35 psi front and rear. Started at drivers front tire 55 psi. Then the passenger front 40 psi. The passenger rear was ok and the drivers rear is the leaker. Then I wondered what the oil life is like if the can’t inflate tires properly and it was at 16%. So I bought a car and they never changed the oil properly inflated the tires and left it on a half tank of gas. This is the 3rd suburban dealer I have bought from and never had an issue with the first 2 but now I don’t think I will ever shop at a suburban dealer again and I will share my experience with anyone who asks how my experience was. More

Outstanding! Marcus was professional in his demeanor, knowledge, and his ability to listen to my needs without interjecting his own perception of what I needed. H Marcus was professional in his demeanor, knowledge, and his ability to listen to my needs without interjecting his own perception of what I needed. His first vehicle recommendation was the only one he needed; outstanding service! The management was nothing short of superior and I would not only recommend this dealership, I will promote this dealership at every opportunity. More

Perfect sale This is my second purchase from this facility and I was lucky enough to have Andrianna walk me through the whole process this time. She was patient, k This is my second purchase from this facility and I was lucky enough to have Andrianna walk me through the whole process this time. She was patient, kind, and listened to me as I went through questions and concerns. I test drove multiple cars with minimal wait and when I didn't like one I felt comfortable enough to walk up to her and say that car is not for me, and without judgement or hesitation, immediately found another in the inventory that met my criteria. Her knowledge of each vehicle really put me as ease as buying a car is a true future investment. I was impressed with her follow up and even after our purchase is complete she still reaches out to make sure I am satisfied with my purchase. I will buy my third vehicle there and I will be seeking her out as my salesperson, and you would be smart to do the same! More

Excellent Customer Service, Well Worth the Drive!! My entire experience with Matt Drogosch was fantastic! I leased a truck for the first time just over 2 years ago with Matt and he did a wonderful job My entire experience with Matt Drogosch was fantastic! I leased a truck for the first time just over 2 years ago with Matt and he did a wonderful job walking me through the process and ensuring I got into the exact truck I wanted and within my budget! He was always a quick phone call away and was able to work around my work schedule and take care of all the details for me so signing was quick and easy. After being treated like an inconvenience at other dealerships, Matt made me feel like I was talking to a friend, rather than a sales person. He listened attentively to what I was looking for and answered questions to any concerns I had. I just renewed my lease and I love that I am able to work with the same person. Matt knew exactly who I was, knew exactly what I'd be looking for and already had a plan in place to make the transition quick and easy. I recommend him to everyone I know looking for a new car/truck. I drive just about an hour to get to Suburban Ford, but it is very much worth the drive! More

Suburban Ford review Great place to buy a car, everyone there was extremely helpful in making sure everything went smooth with the purchase. I could not recommend a better Great place to buy a car, everyone there was extremely helpful in making sure everything went smooth with the purchase. I could not recommend a better car dealership. More

Excellent, worth the drive Found this dealer two years ago on USAA car buying service and after shopping locally I decided to drive almost an hour to Suburban Ford and found a g Found this dealer two years ago on USAA car buying service and after shopping locally I decided to drive almost an hour to Suburban Ford and found a great deal on a Foucs. When I was in the market for another car I didn't even try my local dealerships and came directly back to Terry, who was patient while I test drove 6 different cars, in the dead of winter, until he found the right vehicle for me and my needs. Worth the drive everytime. More