Suburban Ford of Sterling Heights

HARASSMENT Read the reviews about not having vehicles but saying they did. Dealership is a 90 min drive for me. Contacted by Jankowski via phone and indicated te Read the reviews about not having vehicles but saying they did. Dealership is a 90 min drive for me. Contacted by Jankowski via phone and indicated text was fine. She informed car was sold. I replied thank you and that was all I needed. But for 2 weeks now the texts (which were stopped) have turned into repeated phone calls and emails 7 days a week! The next one goes to police for harassment. Good luck with these harrassing, desperate, lying, typical salesmen. More

Suburban Ford of Sterling Heights What an extremely positive experience I had at Suburban Ford thanks to Joe Franzoni and Spencer Wood. I have to commend both of these gentlemen for t What an extremely positive experience I had at Suburban Ford thanks to Joe Franzoni and Spencer Wood. I have to commend both of these gentlemen for their outstanding customer service and attention to detail. I appreciated the time Joe took to answer all of my questions. He was very courteous, professional, extremely competent, and a great person with whom to work. More

Suburban Ford Sterling heights I referred to Mike by a friend and I have been very happy with his service. In fact, I picked out my car, got approved for credit and with the except I referred to Mike by a friend and I have been very happy with his service. In fact, I picked out my car, got approved for credit and with the exception of actually signing the paperwork, completed the purchase without ever stepping in the dealership. One of the easiest experiences I ever had. More

Professional, Competant & Cordial From beginning to end the staff at Suburban Ford in Sterling Hgts., Mich. projects a professional, competent and cordial experience for the buyer. Th From beginning to end the staff at Suburban Ford in Sterling Hgts., Mich. projects a professional, competent and cordial experience for the buyer. The facility is well appointed and immaculate. The entire staff is always cordial, polite and accommodating. My salesman, Joe Franzoni and his assistant, Spencer Wood made my leasing experience more than enjoyable. I can recommend this dealership without reservation. Thank you Suburban Ford. More

Great Customer Service. A-1 Customer Service. Jim is one of the reasons we continue to have our vehicles serviced at Suburban. A super nice guy! Thanks Jim! A-1 Customer Service. Jim is one of the reasons we continue to have our vehicles serviced at Suburban. A super nice guy! Thanks Jim! More

Highly Recommend I didn’t think I could afford a new car, but with the help of Ian, he was very helpful & made it possible that I had a chance. He was great!! I didn’t think I could afford a new car, but with the help of Ian, he was very helpful & made it possible that I had a chance. He was great!! More

Inspected Used car Failure Purchased a 08 F250 diesel from used car lot. Low miles 45k. Inspected Used vehicle? Less than 30 days while in Kentucky the vehicle broke down went i Purchased a 08 F250 diesel from used car lot. Low miles 45k. Inspected Used vehicle? Less than 30 days while in Kentucky the vehicle broke down went into.limp mode took to.local dealer warranty purchased wouldn't cover. Called the dealer refused to help. After returning from Kentucky brake line at master cylinder failed clearly bad causing my son to rear end another vehicle clearly a miss on the mechanic end called the dealer said sorry we won't help. buyer beware poor business practice. I have bought other vehicles from Suburban but this will be the last. Bad customer service! Buyer beware! More

A courteous and welcoming dealer In my profession, I am in and out of dealerships all day long. I was blown away on how I was greated by multiple employees throughout my used car purc In my profession, I am in and out of dealerships all day long. I was blown away on how I was greated by multiple employees throughout my used car purchase. These are genuinely warm and engaging people who kept asking if I needed anything. I have been to dealers were you feel like someone forgot about you, but not here. The entire process was smooth, thank you for a wonderful experience More

Best Car Dealership Experience I discovered the Suburban Ford dealership through an inquiry I submitted through the True Car App. I was immediately contacted by Hillary Adam. Hill I discovered the Suburban Ford dealership through an inquiry I submitted through the True Car App. I was immediately contacted by Hillary Adam. Hillary worked extremely hard to earn my service. I was originally considering purchasing a Chevy Equinox or Jeep. I visited Chevy dealerships and Jeep dealerships first, but was very disappointed with the sales experience I was received at two different Chevy Dealerships. I finally decided to visit the Suburban Ford dealership because of Hillary’s persistent yet polite sales approach. Hillary provided me upfront pricing on vehicles and had vehicles ready for me to test drive when I arrived at the dealership. Hillary also introduced me to her management team through the sales process and worked closely with them to get me the best pricing for my vehicle. I would encourage others to consider Suburban Ford for their new car purchase. I usually cringe at the thought of having to buy a new car, but after working with Hillary and her team at Suburban Ford I would not consider going anywhere else for future car purchases. More

He said "I doen't care what happened, go to different dealer I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call m I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call me back. Three weeks later I find out that they never sent the pictures in, and they never called me back. I talk to Mike Skeltis and he tells me that "he doesn't care what happened" (exact quote) to those pictures and that I should take my mustang to another dealership for a second opinion. Stay away from this dealership. They will lie to you and then ignore you. Worst service I have ever had. More