Suburban Ford of Sterling Heights

Mark purchased my car and was fast and forthright I wanted to sell my used 2010 Ford Escape Hybrid, had done my research online and traveled to several dealers for appraisals. Mark made me a straight I wanted to sell my used 2010 Ford Escape Hybrid, had done my research online and traveled to several dealers for appraisals. Mark made me a straightforward and no-nonsense offer. Unlike some of the other dealerships I went to that day, I didn't experience dishonest tactics - i.e. starting offers that were embarrassingly low with time-wasting, gimmicky explanations that had no basis on market data. Mark Shama of Suburban came out of the gate with a very reasonable offer, and I returned later that day after shopping around because this first offer was the best offer. This is trustworthy behavior that I respect and appreciate, and worth a good review. More

GREAT EXPERIENCE Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whol Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whole experience excellent!!! More

Good service Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout the process. Definitely taking my car back to him again. Highly recommend him. More

Superb service before & after. It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last t It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last time I did it was in 2004) but I actually felt very comfortable and had FUN!! The follow-up after buying the car was great - they didn't just "forget" about me. Tom in Finance made signing-my-life-away a whole lot more pleasant. Also, A very special Thank You to Mike Tears in the Service Department for fitting me in because I was already in your area (I don't live close to Suburban). I was actually going to buy from a Ford dealer that was much closer to me but after my experience at Suburban with these 4 gentlemen - Glad I didn't. Thank you Rosalie More

Electrial Fire John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Whic John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Which I know is difficult to do. I appreciate the concerns and listened to what I had to say. He even extended my car rental until my new car was ready. This team went up and beyond knowing I was frazzled and upset due to my situation. John also had went beyond his means to make sure the right things were happening and made sure I was getting an exceptional deal that both himself & my sales guy Matthew D were working together.Thank You! More

Andrianna was a pleasure to deal with Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to any question I had, she would find it. I highly recommend dealing with her. More

Service Department is Not For ME Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to co Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to connect computer and do a diagnostic. I was not told there would be a charge for this. After several days of having the car ( this is after I made an appointment to bring the car in) they finally called to tell me the repair would cost over $800. The service person did not like my request for them NOT to do the work. When I went in to get my car he was rude and very smug. He then told me that I would have to pay $105 for them to have hooked up their computer to the car. He tricked me into signing his tablet when I dropped off the car, the paper copy did say there was a charge (IN VERY TINY PRINT, SO SMALL YOU CAN BARELY SEE) PRETTY SNEAKY I THINK AND NOT VERY PROFESSIONAL p.s.: I FOUND A SHOP THAT WILL DO THE SAME REPAIR FOR HALF THE PRICE!!!! More

Terry Lange was a delight to work with Just bought a used car from Suburban and Terry for my nephew. From the first call to introduce himself to our final handshake he made the process simp Just bought a used car from Suburban and Terry for my nephew. From the first call to introduce himself to our final handshake he made the process simple and fair. This has not always been my experience with buying used cars in the past. Bought a good car, fair dealing, and fair price. Nephew happy. Im happy. I'd go back to deal with Terry Lange again if I'm in need of another used car. More

Was always prepared I went there to check on a Expedition EL a couple weeks before and never heard back after my first visit. I found a new one that they had posted a cou I went there to check on a Expedition EL a couple weeks before and never heard back after my first visit. I found a new one that they had posted a couple weeks later and inquired on that one requesting a different salesman. We got Mario and he did a great job. The car we were looking at was always ready to go and warm and he had all the paperwork and documentation ready when we were ready to purchase the vehicle. He even had a couple things fixed that we found that needed fixing before we took it home. We enjoyed Mario but Brian his boss is what will make us come back. More