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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
February 22, 2018
Flora is the best! Walked into the dealership expecting to be told something other than what I seen advertised. To my surprise, Flora not only provided a pleasant experi Walked into the dealership expecting to be told something other than what I seen advertised. To my surprise, Flora not only provided a pleasant experience but got me the best deal I could find anywhere. Highly recommend her and Suburban Ford More
by Realtorjoseph
Employees Worked With
February 22, 2018
5 star dealer Went out of there way to get me the exact car I wanted!! Work hard for there customers!!! The service was amazing. Made sure I was happy for what I wa Went out of there way to get me the exact car I wanted!! Work hard for there customers!!! The service was amazing. Made sure I was happy for what I was getting. I would recommend this dealership to anyone looking to buy/lease a car. More
by mlulgjuraj23
Employees Worked With
February 22, 2018
My lease turn in experience I turned in my lease to get a new one on tuesday and Mandy Simon was the associate who made this possible. Suburban ford is a very professional yet co I turned in my lease to get a new one on tuesday and Mandy Simon was the associate who made this possible. Suburban ford is a very professional yet comfortable atmosphere. Mandy helped my dad and i pick the perfect car for the most affordable price! More
by lu5324
Employees Worked With
Madeline Simon, Tom Macpherson
February 22, 2018
Poor vehicle prep When I left the dealership I noticed they never filled the gas tank. About 4 days after I I got the car the tire light came on no problem I checked th When I left the dealership I noticed they never filled the gas tank. About 4 days after I I got the car the tire light came on no problem I checked the door for the pressure rating for the car 35 psi front and rear. Started at drivers front tire 55 psi. Then the passenger front 40 psi. The passenger rear was ok and the drivers rear is the leaker. Then I wondered what the oil life is like if the can’t inflate tires properly and it was at 16%. So I bought a car and they never changed the oil properly inflated the tires and left it on a half tank of gas. This is the 3rd suburban dealer I have bought from and never had an issue with the first 2 but now I don’t think I will ever shop at a suburban dealer again and I will share my experience with anyone who asks how my experience was. More
by Jason123
Employees Worked With
Andrianna Camaj
February 20, 2018
My Favorite Sales Person My husband and I are returning customers of Terry Lange!!!!! Terry is a real pleasure to work with! He goes way beyond our expectations in getting us My husband and I are returning customers of Terry Lange!!!!! Terry is a real pleasure to work with! He goes way beyond our expectations in getting us into the car we want!!! We have a lot of laughs in the process!!! We will 100% recommend Terry without a doubt!!!! As long as he is selling vehicles we are buying from him!!! Ask about the BELT!!!!!! More
by wcloven
Employees Worked With
Terry Lange
February 18, 2018
Excellent! Great experience! Made me feel comfortable and they really took care of me here. Excellent customer service! Will definitely be coming back in the fut Great experience! Made me feel comfortable and they really took care of me here. Excellent customer service! Will definitely be coming back in the future. More
by J48038
Employees Worked With
Vince Miceli, Andrew Vultaggio
February 17, 2018
Joe Franzoni is the best! Joe Franzoni is the BEST! This is my fist experience at Suburban Ford and with Joe Franzoni. Joe was wonderful! Polite, kind, and knowledgeable. My Joe Franzoni is the BEST! This is my fist experience at Suburban Ford and with Joe Franzoni. Joe was wonderful! Polite, kind, and knowledgeable. My wife had a million questions and Joe was very patient, answering every one of her question. Joe spoke highly of the dealership and I can see why. I will never buy another vehicle from anyone but Joe. Thank you!! More
by Kathleen Kaye
Employees Worked With
February 16, 2018
Smooth Car Buying Experience Nathan made the car buying process very smooth. We purchased a Flex last month and had Nathan as our salesperson. He was quite knowledgeable and ans Nathan made the car buying process very smooth. We purchased a Flex last month and had Nathan as our salesperson. He was quite knowledgeable and answered all our questions. He was very patient with us and not pushy and just very pleasant to work with. We would recommend the dealership based on our experience with Nathan. More
by Jorge313
Employees Worked With
Nathan Reese
February 14, 2018
Outstanding! Marcus was professional in his demeanor, knowledge, and his ability to listen to my needs without interjecting his own perception of what I needed. H Marcus was professional in his demeanor, knowledge, and his ability to listen to my needs without interjecting his own perception of what I needed. His first vehicle recommendation was the only one he needed; outstanding service! The management was nothing short of superior and I would not only recommend this dealership, I will promote this dealership at every opportunity. More
by Swcc1
Employees Worked With
Brian Lagodna, Marcus Martin
February 14, 2018
Perfect sale This is my second purchase from this facility and I was lucky enough to have Andrianna walk me through the whole process this time. She was patient, k This is my second purchase from this facility and I was lucky enough to have Andrianna walk me through the whole process this time. She was patient, kind, and listened to me as I went through questions and concerns. I test drove multiple cars with minimal wait and when I didn't like one I felt comfortable enough to walk up to her and say that car is not for me, and without judgement or hesitation, immediately found another in the inventory that met my criteria. Her knowledge of each vehicle really put me as ease as buying a car is a true future investment. I was impressed with her follow up and even after our purchase is complete she still reaches out to make sure I am satisfied with my purchase. I will buy my third vehicle there and I will be seeking her out as my salesperson, and you would be smart to do the same! More
by Adamn1311
Employees Worked With
Dylan Molter, Andrianna Camaj
