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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,004 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,004 reviews
March 29, 2018
Very helpful. Brian was Super helpful and got everything sorted out for me when it was my first actual car purchase. And I would go to him and this dealer again. Brian was Super helpful and got everything sorted out for me when it was my first actual car purchase. And I would go to him and this dealer again. More
by Brandilynn129
Employees Worked With
Brian Howell
March 29, 2018
Great Experience with Matthew Matt was great. Knew what I was looking for and did everything he could to make the sale, and he did. Would recommend Matt to anyone visiting Suburban Matt was great. Knew what I was looking for and did everything he could to make the sale, and he did. Would recommend Matt to anyone visiting Suburban Ford for their next purchase. More
by Ralanskas
Employees Worked With
Matt Siman
March 28, 2018
Gold Standard in Service I’m pretty picky and have some pretty high standards when it comes to dealership experiences. Some might say I’m a snob about it. Matt knocked it out I’m pretty picky and have some pretty high standards when it comes to dealership experiences. Some might say I’m a snob about it. Matt knocked it out if the park from follow up, to pricing, to timeliness, to delivery, to accuracy. I’ll be back. More
by Onenie
Employees Worked With
Matt Siman
March 27, 2018
Jeremy Randolph & Alex Harms Jeremy & Alex made me feel very comfortable and a valuable customer. I love the truck that Jeremy suggested and he worked very hard on all the details Jeremy & Alex made me feel very comfortable and a valuable customer. I love the truck that Jeremy suggested and he worked very hard on all the details on making the purchase easy for me. I will definitely be a returning customer. More
by Ford Truck Guy
Employees Worked With
Jeremy Randolph, Alex Harms
March 25, 2018
3rd Ford car leased through Suburban Matt made the process of turning in my Ford Escape and leading a new Flex very easy. I test drive a new Flex and drive out with it the same day! Matt made the process of turning in my Ford Escape and leading a new Flex very easy. I test drive a new Flex and drive out with it the same day! More
by Kbisoski
Employees Worked With
Matt Siman
March 24, 2018
Best. Car. Experience. Ever! Matthew is the most respectful, kind, hardworking salesman. Not once was I referred to as “sweetheart” or “honey” which is still a struggle for women Matthew is the most respectful, kind, hardworking salesman. Not once was I referred to as “sweetheart” or “honey” which is still a struggle for women trying to buy a car in the local hometown lot. I drove over an hour to meet with Matthew because he is honest and helpful. Matthew had everything in place before he had us come out to sign. Extremely convenient and efficient service. And the welsh accent is the icing on top! Thank you again Matthew. I will refer everyone I know to you. More
by Happyhollybadia
Employees Worked With
Matt Siman
March 24, 2018
Horrible Experience Called ahead of time to schedule an appointment to drive a specific vehicle. We were told to ask for Brandon. Drove over an hour and a half to arrive Called ahead of time to schedule an appointment to drive a specific vehicle. We were told to ask for Brandon. Drove over an hour and a half to arrive and not only find out the vehicle was no longer available (a call would have been nice) but also be to treated as though he could care less that we were there. He seemed to have no knowledge of our appointment. After spending about an hour waiting around to first be told they didn’t have this vehicle and then to be told they were unable to locate a 2nd car we were willing to test drive, we walked out as it was apparent they didn’t care about our business. Worst dealership customer service ever. More
by Carbuyer1234
Employees Worked With
Brandon Negro
March 24, 2018
Marcus Martin Our salesmen was phenomenal. Professional, organized, courteous, respectful. I was beyond happy with his service. We were on site from roughly 11-5 sa Our salesmen was phenomenal. Professional, organized, courteous, respectful. I was beyond happy with his service. We were on site from roughly 11-5 saturday 3/24/18 and left with our new (well used) ford escape. Marcus is an outstanding employee, he showed patience with our unique financial situation, provided answers to all of our concerns and was more than willing to help us at all times. If anyone looking for a car is reading this ask for Marcus Martin and I garuntee you will be happy with your service. If Suburban ford employees or owners read this, than have your other team members take notes. Thank you for your time More
by Jcraig1140
Employees Worked With
Marcus Martin
March 23, 2018
Great experience Had a great experience working with Matt. He was able to get me out of my current lease and lower my payment. Will definitely be back Had a great experience working with Matt. He was able to get me out of my current lease and lower my payment. Will definitely be back More
by Nick1180
March 22, 2018
Great buying experience Overall great buying experience. Vince was very helpfull in finding what I was looking for, and kept me posted during the buying experience... I will Overall great buying experience. Vince was very helpfull in finding what I was looking for, and kept me posted during the buying experience... I will be a repeat cistomer. More
by Steve
Employees Worked With
Tom Macpherson, Vince Miceli
