Suburban Ford of Sterling Heights

Nick was AWESOME! Best dealership around and I will be returning. Nick made this happen so quick and efficient and was amazing to work with. He accommodated my work sc Best dealership around and I will be returning. Nick made this happen so quick and efficient and was amazing to work with. He accommodated my work schedule and got me the numbers needed to make the deal happen. More

Excellent service, smooth process, friendly staff made leasing my new car easy, stress-free, and enjoyable! leasing my new car easy, stress-free, and enjoyable! More

No stars is more appropriate. Suburban Ford of Sterling Heights is the worst dealership I have ever dealt with. Had issues with high pitched noise from my Ranger and took it in t Suburban Ford of Sterling Heights is the worst dealership I have ever dealt with. Had issues with high pitched noise from my Ranger and took it in to get fixed. After they kept the truck for 3 weeks they returned it saying nothing was wrong. 10 months later had it in for a front end alignment (which was poorly done) they found were the noise was coming from, the u-joint on the drive shaft. The problem was so bad that they would not return my truck until the issue fixed, which took another month. All along all I got was false statements, missed repaired dates, and more lies. When I wrote a bad review they tried to bribe me with a free oil change or detailing my truck but only if I removed my review first. With all the lies they told me they expected me to trust that they would do the bribery work. I could go on about all the lies and poorly done work, but I don't have a few hours to write everything down. I would NOT recommend Suburban Ford to a deranged earthworm let alone a person looking for or wanting to service a vehicle. My advice, run from Suburban Ford. More

Had a problem with the paint on new purchase of a 25 Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in time Explorer due to poor QC at Ford Chicago 😔 ! My salesperson Mackenzie was helpful & understanding and stepped up to help get problem resolved in timely manner along with the help of the sales manager Steve got me in a loaner to get 3 panels re painted !! Not an ideal circumstance but Mackenzie and Steve at Suburban Ford Sterling Heights get a thumbs up from me for showing they care about their customers !!!!!! More

Huge shoutout to Isaiah, we went in to test drive the explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying ex explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying experience, when it came to the negotiation, he gave me a price that was unmatched without going back-and-forth multiple times and I know this because we compared it to other dealerships and what they were offering us. Bottom line Isaiah went above and beyond; did more than he had to Even delivered the vehicle to my office keep up the great work Isaiah! More

Felipe was great to work with when buying our Toyota Highlander. He knowledgeable, helpful, patient, caring and understanding. All the good qualities you want in the person who is selling you such a big Highlander. He knowledgeable, helpful, patient, caring and understanding. All the good qualities you want in the person who is selling you such a big purchase. The dealership itself is clean and family friendly. More

I've been working with Mackenzie virtually on a Bronco deal for a few weeks now and she's been an absolutely incredible advocate and support. Having never bought a car sight unseen before, I have had man deal for a few weeks now and she's been an absolutely incredible advocate and support. Having never bought a car sight unseen before, I have had many questions - she's answered all of them immediately or done the work to sort out any lingering unknowns. 10/10 recommend working with her! More

Nick did a fabulous job for me and went through everything on the truck! I would highly recommend him. Great guy!!! everything on the truck! I would highly recommend him. Great guy!!! More

Love this dealership! !Nick is always a pleasure to work with!!Sale and financing was easy and quick!!Friendly service always!! !Nick is always a pleasure to work with!!Sale and financing was easy and quick!!Friendly service always!! More

This dealership and Nick surpassed my expectations. My Bronco lease ( which Nick sold me in 2003) was not up until December. Nick got me into a 2025 Explorer with all the things that I wanted in my ca My Bronco lease ( which Nick sold me in 2003) was not up until December. Nick got me into a 2025 Explorer with all the things that I wanted in my car and a price that I could afford. Thank you Nick and Surburban Ford. More