Suburban Ford of Sterling Heights

Superb Service! Terry is always moving... it's nice to see someone so young always on the move and willing to go the extra mile. My experience with Terry was great Terry is always moving... it's nice to see someone so young always on the move and willing to go the extra mile. My experience with Terry was great. He was kind, trustworthy and professional! Thank you for all of your help Terry! Suburban .... I was here on a beautiful afternoon and enjoyed talking to all the salespeople while waiting for financing, etc. to work through. Everyone here has so much energy and it was fun to spend the afternoon with such a professional fun group! More

We’ll be back! Excellent customer service. The whole staff was friendly and helpful throughout the entire process. We really appreciated the professionalism of the s Excellent customer service. The whole staff was friendly and helpful throughout the entire process. We really appreciated the professionalism of the staff. We’ll be back! More

First Ford purchase in 30+ years We met with our salesperson Brad and were very pleased how thorough he was in explaining the Explorer to us. We had several to pick from and we made t We met with our salesperson Brad and were very pleased how thorough he was in explaining the Explorer to us. We had several to pick from and we made the right choice in going with Ford. More

All the best There is noting to say exept thanks for evrithing it was plesure working whit you and the personel at suburban ford off sterling heights I recomand th There is noting to say exept thanks for evrithing it was plesure working whit you and the personel at suburban ford off sterling heights I recomand this dealer ship to ewribody More

First time lease Everyone at the dealership was so friendly and accommodating 😊💜 Matthew made my first time lease experience easy and fun! I know where I’ll be going Everyone at the dealership was so friendly and accommodating 😊💜 Matthew made my first time lease experience easy and fun! I know where I’ll be going for my next lease. More

Mandy rocks! My husband and I came to Suburban for our sales associate Mandy. We are very happy with the dealership and the entire staff there. Thank you for the g My husband and I came to Suburban for our sales associate Mandy. We are very happy with the dealership and the entire staff there. Thank you for the great experience leasing our new truck. We will be back 😀. More

2nd vehicle from Rich Just took delivery of my 2018 F150 from Rich Kramer. This is my second truck delivered by Rich. I can’t say enough good things about Rich, he is top Just took delivery of my 2018 F150 from Rich Kramer. This is my second truck delivered by Rich. I can’t say enough good things about Rich, he is top notch. Rich is very professional and extremely knowledgeable about the products and works tirelessly to get you the best deal. I look forward to working again with Rich on all my future Fords. More

Terry Lange Awful to work with - pressures you, calling multi times a day. Do not work with this guy! Totally rude when I asked for my deposit back do to the trea Awful to work with - pressures you, calling multi times a day. Do not work with this guy! Totally rude when I asked for my deposit back do to the treasure he was putting on me. Sales 101 people but from who they trust - you can not trust this guy! Do not put deposits down- they make you go through hoops to get it back and treat you so awful! More

Best experience buy a car I have ever had. On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for ev On Friday my husband and I drove up to the dealership and noticed that Suburban had an incredible inventory of cars. There really was something for everyone. As soon as we walked into the dealership we were instantly great by someone with a smile. The person called Terry to the front to help us. Terry met us with a smile and a very professional hand shake. Terry had us sit down at his desk. He then asked how he could help us. We told Terry that we had found 4 vehicles online that we wanted to look. He started to pull the vehicles up on the computer. (On our way to the dealership we had decided we for sure wanted leather seats) as Terry pulled up the vehicles we asked him to look to see if the vehicles had leather seats. That crossed off two vehicles right away. Terry asked for a copy of our drivers licenses. I had to go out to the car to get it. Terry got my husband and I something to drink. We started with a Ford Flex.Terry brought the Flex around so we could look at it and drive it. We had gotten there right before closing so we had to stay on the lot. We really liked the car but also wanted to look at an Acadia. The ones the dealership had had cloth seats. Terry suggested we still look at it and drive it. Rather than driving 45 minutes the next day to look at one. So glad he made that suggestion we did not like the Acadia. We decided to go home that night look at what does they had on line and think about the Flex. The next day we had an appointment with Terry at 1. We were running way behind so we called Terry and he was very polite and accommodating with changing the time to 2:30. We got to the dealership and Terry again created us with a smile and a professional hand shake. We told him we wanted to drive the Flex on the road. Terry brought the car around to us. The Flex dives great. We went back in and told Terry we wanted the Flex. Terry took all of our information down. We wanted to take the Flex home that day. Terry was not sure that could happens because it was already after 3 pm. He said he would push it through as quick as he could to try to make it happen. We got insurance on the car. Waited for a little while then Anthony asked us to come over and go over the loan papers. Anthony was very thorough, professional and smiled. We signed all the papers and then just had to wait for our car to be ready. Terry came to get us. Handed us the keys and registration. He told us the car was out front and showed us where. Then he met us out at the car with the license plate and a screwdriver. He put our plate on. We talked for a little while and then left. Terry was very personal,professional and helpful. I would recommend him to anyone. More