Suburban Ford of Sterling Heights

Got more vehicle than anticipated Went to Alex for a bottom of the barrel base model Fiesta. They didn't have any in stock with a manual transmission that I wanted but Alex helped me Went to Alex for a bottom of the barrel base model Fiesta. They didn't have any in stock with a manual transmission that I wanted but Alex helped me get in to a last years model with much much more options. More enjoyable to drive, much better value for the money and went to bat for me with management to get me the best deal. In and out in just a few hours. To find out he is a fellow Veteran as I am was just the cherry on top. I have access to Chrysler family plan discounts but Suburban Ford, Alex mostly, was able to get me a deal so good the Chrysler discounts didn't matter. More

Courteous & attentive customer service. Go here! Suburban Ford of Sterling Heights has earned my future business thanks to Sarah Long and Joe Franzoni’s excellent customer service. Sarah and Joe did Suburban Ford of Sterling Heights has earned my future business thanks to Sarah Long and Joe Franzoni’s excellent customer service. Sarah and Joe did a wonderful job of getting me and my dad the best deal possible. Both were very courteous when negotiating a price and helped us qualify for discounts we were not aware of. Sarah followed up the day after to let me know that there was an additional rebate that we were able to get back, no catch. A clear sign of someone who will go above and beyond to take care of her customers. I look forward to doing future business with Suburban Ford, Sarah Long, and Joe Franzoni. More

Thumbs up! Great service and great vehicle! The process was smooth for my first vehicle purchase. Nathan walked me through the steps and took the whole process a Great service and great vehicle! The process was smooth for my first vehicle purchase. Nathan walked me through the steps and took the whole process all the way to driving it away. Definitely recommended! More

Will be back! Just wanted to say that this dealership has been the best one I have ever been to. They were awesome in helping me find what I needed in my price poin Just wanted to say that this dealership has been the best one I have ever been to. They were awesome in helping me find what I needed in my price point. Even the front desk ladies were so bright and friendly. I will be back in the future and send my family here. You can not beat their kindness! More

My first dealer experience Being that it was my first time leasing a vehicle, I was at first nervous and unsure what I was getting myself into. Kevin Miller made it obvious that Being that it was my first time leasing a vehicle, I was at first nervous and unsure what I was getting myself into. Kevin Miller made it obvious that if I wasn’t happy, he wasn’t happy, and did all that he could to get me what I wanted. In the end, I got EXACTLY what I wanted and more and at a great price! He did such a great job and treated be so well that I’ve already sent some of my fri new and family his way! More

Poor Customer Service I would give 0 stars if I could. Stay away from New car Sales, Specifically Tim Snell, He was nice enough to take a customer while I was waiting for m I would give 0 stars if I could. Stay away from New car Sales, Specifically Tim Snell, He was nice enough to take a customer while I was waiting for my vehicle be appraised. I then waited for 35 minutes for him to finish up with people that were “just killing some time with while their kid was at baseball practice “truly unprofessional, a giant waste of my time and gas getting there. Buy a vehicle from Royal Oak Ford they treat you right More

Best in the business From the first phone call I had with Hillary I knew she was the person I wanted to do business with. She is extremely friendly and genuine. Hillary wo From the first phone call I had with Hillary I knew she was the person I wanted to do business with. She is extremely friendly and genuine. Hillary worked very hard to get me the best deal she could and helped me make the best decision for me. Being that it was my first time buying a car she helped me every step of the way and made things as simple as possible. Hillary was also very accessible, and will make you feel like a top priority. I do not see myself buying a car from anyone else in the future. More

Great job Vince!! Vince was the best He went out of his way to make sure all our needs were met Vince showed us many cars to make sure we saw all options Vince was the best He went out of his way to make sure all our needs were met Vince showed us many cars to make sure we saw all options More