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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,932 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,932 reviews
September 28, 2023
The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More
by RN
Employees Worked With
Helpful September 21, 2023
The service was great until the last couple of times the shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. More
by kdeverea
Employees Worked With
Brandon
September 19, 2023
Rich Kramer has been helping us for 20 years! We couldn’t be happier with his efforts to make us happy with our purchases!! We couldn’t be happier with his efforts to make us happy with our purchases!! More
by Fthompson3561
Employees Worked With
September 13, 2023
Wonderful experience & friendly workers. We are always pleased with Suburban Ford & why we continue to come back. We are always pleased with Suburban Ford & why we continue to come back. More
by Rachelle.Anthony
September 13, 2023
Rich Kramer went out of his way to meet my needs. He was patient and kind. He is an asset to your company. He was patient and kind. He is an asset to your company. More
by kristinewilliams555
Employees Worked With
September 08, 2023
Everything went so smooth with the sale. Chris is a great salesman to work with. Very responsive Chris is a great salesman to work with. Very responsive More
by sandy4222
September 06, 2023
Was an amazing experience working with Tammy to purchase my first sports car, simple and easy my first sports car, simple and easy More
by Chase
Employees Worked With
September 05, 2023
My salesperson (Flora) was extremely hardworking and upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found upfront about the process and cost. She had to reach out to other dealerships to find the F-150 with the options I wanted. Within 24 hours she found the truck and another few hours after that she secured the trade. She reviewed all rebates and discounts I was receiving. Even invited me to an event at the dealership to receive another $500.00 off. Was able to discuss the cost of extended warranties with David in finance the night before. I had them put on some accessories and Jason in service worked extremely hard to get the vehicle done and prepped by the time I signed the paperwork. I highly recommend this dealership. Flora is by far the best salesperson I have ever had. She is highly motivated, honest, and I didn't have to worry about certain details slipping through the cracks. More
by adyaroch
