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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,953 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,953 reviews
May 17, 2018
Amazing experience Suburban Ford is awesome! The people go over and above to meet your needs and wants! I recommend everyone go to them for the best service and smiley f Suburban Ford is awesome! The people go over and above to meet your needs and wants! I recommend everyone go to them for the best service and smiley faces. More
by Ktalforest
Employees Worked With
Antonio Vultaggio, Josie Vultaggio
May 16, 2018
Apess is the best Had a great experience at Suburban Ford buying out my leased vehicle. Alex Apess helped me complete the process and made the process a breeze. Cheryl Had a great experience at Suburban Ford buying out my leased vehicle. Alex Apess helped me complete the process and made the process a breeze. Cheryl was also a big help in getting me the tire care package for my financing term as I find it to be a useful plan to maintain after my lease. More
by DPawlak353
Employees Worked With
Alex Apess, Cheryl Noda
May 16, 2018
How to buy a car! This dealership is by far the best in the area. Quick and easy to work with. Great managers. Nathan Reese is the guy you want to work with. He won’t h This dealership is by far the best in the area. Quick and easy to work with. Great managers. Nathan Reese is the guy you want to work with. He won’t harass you and he is laid back. He made sure to serve me like I was family and not just a customer. If you want to have the best possible experience in purchasing your vehicle, DO NOT look anywhere else! More
by treebeard
Employees Worked With
Nathan Reese
May 16, 2018
Amazing service Nathan was very professional and he exceeded my expectations. He walked me through every step, courteously. And I would definitely refer others to him Nathan was very professional and he exceeded my expectations. He walked me through every step, courteously. And I would definitely refer others to him. He’s an amazing guy. More
by TheGIJolie
Employees Worked With
Nathan Reese
May 15, 2018
They make you feel like family! Coming from a professional environment I knew right away I was going to drive away a very satisfied customer. Everyone was so nice and even those not Coming from a professional environment I knew right away I was going to drive away a very satisfied customer. Everyone was so nice and even those not directly involved with my transaction went out of their way to see if we needed anything. What more can I say! More
by gil21
Employees Worked With
Jeff Bartlett, Brian Lagodna, Anthony Mazza, Mike Larose
May 14, 2018
Lost a good customer due to shady dealings My husband and I have bought 4 cars from this dealer, whom I’ve also referred my son and others to because of their good pricing. However, this era i My husband and I have bought 4 cars from this dealer, whom I’ve also referred my son and others to because of their good pricing. However, this era is def. over. I’ll never buy or refer again after this last purchase on Friday. Bought a 2014 Escape Titanium. After getting a fair price on the vehicle and waiting about 3 hours for financing process, we were told we had NO option but to buy the $1000 worth of paint and fabric protection (on a car with leather seats!) that’s allegedly already been applied to the vehicle and has NO WARRANTY because it’s a 2014 vehicle. How is this FAIR ADVERTISING when they are jacking the price you have to walk out the door with after picking the car and negotiating price... then only to find you’re getting SCREWED when your tired and don’t want to have to start all over somewhere else? THEY DIDNT DO THIS 3 Years ago. I’ll never shop here again. More
by Lesley
Employees Worked With
Anthony Mazza
May 14, 2018
Super helpful! We were promptly helped as soon as we entered the doors, Nathan was amazing and very helpful. Definitely number 1 recommendation to anyone looking for We were promptly helped as soon as we entered the doors, Nathan was amazing and very helpful. Definitely number 1 recommendation to anyone looking for a used car. More
by Ameliamanning
Employees Worked With
Nathan Reese
May 12, 2018
Michael LaRose AKA the Goat! Michael did a good job helping me find a car under 10k. You can compare Michael to Kobe Bryant. He knows how to make things workout in your favor when Michael did a good job helping me find a car under 10k. You can compare Michael to Kobe Bryant. He knows how to make things workout in your favor when you’re balling on a budget. #Swishhhhhhh More
by BigQaq
Employees Worked With
Michael LaRose, Mike Larose
May 11, 2018
LiarSSSSSSSSSSSSSSS Ashley is a LIARRRRRRRRRRRRRRR.. She told me that my loan was through Captiol One. It is not.. I told my insurance that it was through Captial One. Tu Ashley is a LIARRRRRRRRRRRRRRR.. She told me that my loan was through Captiol One. It is not.. I told my insurance that it was through Captial One. Turns out it is through Credit (xxxxing Scammers) Acceptance. I just got the car today. BULLxxxxTT. I was not paying attention when I was signing the papers. Until I received an email from Credit Acceptance about auto payments. I am SUPERRRRR PISSED!!!!!!!!!!!!!!!! More
by MzClarice
Employees Worked With
Dylan Molter, Ashley Burgess, Bria Lee
May 11, 2018
Service by a Hollywood star I was looking for months for a new work truck for my house without any luck. Until I came in to suburban Ford and was greeted by Colin Hanks Eileen Na I was looking for months for a new work truck for my house without any luck. Until I came in to suburban Ford and was greeted by Colin Hanks Eileen Nathan Reese. He showed me several trucks within my price range and we were able to finally settle on a new truck. The search is over. Thank you Nathan More
by Katoz78
Employees Worked With
Nathan Reese
