Suburban Ford of Sterling Heights

Fantastic Experience Flora was very nice,understanding and went out of her way to help us get the car we wanted. Every one was very helpful. Thank You for everything. Flora was very nice,understanding and went out of her way to help us get the car we wanted. Every one was very helpful. Thank You for everything. More

Best Car Service We have people purchased/leases many vehicles over the years and this experience at Suburban Ford was the best! We were cared for as people, not as a We have people purchased/leases many vehicles over the years and this experience at Suburban Ford was the best! We were cared for as people, not as a number or for business profit. All of the associates were extremely helpful, personable and professional. We will definitely use Suburban Ford again! More

Excellent communication and superb service! Michele communicated swiftly, responding to my inquiries promptly, and in a cheerful manner! One week ago I got a new vehicle with her and I am still Michele communicated swiftly, responding to my inquiries promptly, and in a cheerful manner! One week ago I got a new vehicle with her and I am still ecstatic! She was extraordinarily professional and a pleasure to work with, I cannot give a high enough recommendation. I had gone on 23 test drives prior to working with her, and she is, hands down, the best salesperson that I worked with. Michele worked hard to make certain that I was getting the best bang for my buck, as well as a vehicle that was a great fit for me. Do yourself a favor and make an appointment with her. It was well worth my 70 minute one direction trip to not only get the Sterling Heights advantage, but also the premier service that Michele provides. More

LIED TO MY FACE ABOUT REQUIRING OVER $2,000 EXTRA ON MY LOAN I asked Dylan about the $2,322 from the Gap insurance and The warranty( which had so many clauses and loopholes designed for them to never pay anyway I asked Dylan about the $2,322 from the Gap insurance and The warranty( which had so many clauses and loopholes designed for them to never pay anyway )added to my loan, I didnt want them and he said they are normally voluntary but because I had no credit history they were mandatory by the loaning agency. If you read the documents they say those extras are voluntary and not required for the loan and so I got a refund off my loan but this was complete BS. DYLAN LIED DIRECTLY TO MY FACE!!!! so don't trust what he says, and do your homework before signing the paperwork, put the deposit on your car, take it home and read it and dont fall for the excitement of your new car! Still happy with my vehicle but not the lies of the saleman. More

Excellent sales experience I was very pleased with Alex Apess and my sales experience at Suburban Ford. Alex has the genuine customer-focus and professionalism that I expect dur I was very pleased with Alex Apess and my sales experience at Suburban Ford. Alex has the genuine customer-focus and professionalism that I expect during my purchase. I will be returning to Suburban Ford in the future. More

Beware of slimey, petty sales manager! Sales department came up with the idea of allowing me to drive an explorer while my vehicle was in for service for a recall, I was a few weeks from th Sales department came up with the idea of allowing me to drive an explorer while my vehicle was in for service for a recall, I was a few weeks from the end of my lease so I was in the market to purchase a vehicle. They needed the vehicle to get above 2000 miles so they could sell it discounted, it needed 220 miles more to go. As I was looking to purchase an Explorer, I agreed to take the vehicle on an extended test drive over the weekend in the hopes that if I liked the vehicle I might purchase that one. Afterwards I decided that I wanted a different model instead of the XLT, I wanted the Sport or Limited. They decided to charge me $127 for the test drive because I decided not to purchase that exact vehicle. I was at the time still considering purchasing a vehicle from them but just a different model. This could have been a positive experience, they could have gained an incredibly loyal customer who is new to the area. But, their sales manager is rather pompous and petty and unfortunately one bad experience like this has ruined the whole brand for me. Anytime someone is looking for a new vehicle I will forever tell my story. Hope it was worth the $127 that you didn't get anyways due to me disputing it with my credit card company. More

Top notch experience! Matthew was excellent to work with! He really worked hard to make sure I didn’t leave without being completely satisfied, from finding the right deal Matthew was excellent to work with! He really worked hard to make sure I didn’t leave without being completely satisfied, from finding the right deal to ensuring a spotless detail of the car before driving it home. My best experience at a car dealership by far!! More

New Car Purchase Our salesperson Matt did a great job finding us a new lease car at the right price. Went with the Ford Edge again with more features at the same pric Our salesperson Matt did a great job finding us a new lease car at the right price. Went with the Ford Edge again with more features at the same price. More

Better than last time! The first time at Suburban Ford Matthew gave us a great leasing experience! That’s why we came right back at lease-end and stuck with him. He makes su The first time at Suburban Ford Matthew gave us a great leasing experience! That’s why we came right back at lease-end and stuck with him. He makes sure everything goes smoothly, and quickly as well as being personable and having a wealth of experience to share. Great job Matthew and thanks again! More

Straight to the point Other dealerships seem to not get the the point really quickly because they want to keep talking and keep you investing your time. Nathan was on top Other dealerships seem to not get the the point really quickly because they want to keep talking and keep you investing your time. Nathan was on top of things and was quick to take action on every little thing. He did not waist time and I appreciate that. Finance guy was awesome too. More