Suburban Ford of Sterling Heights

Pleasant and easy to work with Bought two vehicles from James in about 6 months and both experiences were great. Very pleasant to work with and great personality. Thanks again James Bought two vehicles from James in about 6 months and both experiences were great. Very pleasant to work with and great personality. Thanks again James More

Worst sales and cust svc ever experienced If your credit challenged, don't waisted your time here. Sales people don't communicate with you, make you wait for hours to get wrong answers and off If your credit challenged, don't waisted your time here. Sales people don't communicate with you, make you wait for hours to get wrong answers and offers you have no way of affording. I have spent 4 days working w a sales rep, who never calls back or when he does try to communicate it's by txt, more over has no answers, I never recede. A call from my salesperson, I always had to call him txt him, he was always w a customer, never had any answers, I would wait 3 to 4 hours then I would call to ask what's going on and he would say I'll find out, 3 to 4 hours later I we txt him again and still no word.. don't Waite your time in a dealership like this that is just a volume dealer, buy or don't, either have cash or good credit , if neither exists, don't waisted your time here. They have no interests in selling you. I was looking for. A 4K SUV, and he comes back w a 8k dollar car, w. A $4500 deposit, like I said if challenged credit don't waiste your time here.... More

Great service Salesmen and issistant was great in getting me in and out. I recommend anyone to visit suburban ford and see Antonio VULTAGGIO and his mom! Fantastic! Salesmen and issistant was great in getting me in and out. I recommend anyone to visit suburban ford and see Antonio VULTAGGIO and his mom! Fantastic! More

Warranty cancelation I trade every couple of years and this was my year to trade. The F150 King Ranch 3.5l Ecoboost 4X4 that I purchased from Suburban Ford was a great tru I trade every couple of years and this was my year to trade. The F150 King Ranch 3.5l Ecoboost 4X4 that I purchased from Suburban Ford was a great truck. This year the truck was virtually the same as the next generation won't be out until 2020 or 2021. So another domestic competitor won my business this time. Tom Macpherson was extremely pleasant and helpful while processing the paperwork. He actually caught a mistake made by the other dealer. Everything was corrected and Tom wished me well. When I'm ready for my next truck I'm hoping the F150 will win me back. And if that's the case, I will be back to Suburban Ford. Great dealer and equally great employee - Tom Macpherson. More

Tire issue The service center is terrible. They don't want to take care of their customers. They would rather turn people away rather than help. Never going b The service center is terrible. They don't want to take care of their customers. They would rather turn people away rather than help. Never going back. More

2017 Explorer success Salesman Jeremy Sloat hussled to bring Explorers to us on our 1st visit there! He couldn’t get the one we wanted to look at because of a Saturday clos Salesman Jeremy Sloat hussled to bring Explorers to us on our 1st visit there! He couldn’t get the one we wanted to look at because of a Saturday closing so we Put a refundable deposit down on the Explorer to hold it for me. He was out with sickness and couldn’t retrieve my messages on Tuesday or Wednesday.,, I called again and was directed to his manager, Brian Lagodna... I asked Brian if he would take additional pics and text them to me he said sure and an hour later, their they were!!! truck was beautiful and now sits in my driveway!!! Job well done guys, I’m very happy for your efforts! Thanks again ...Ken👊 More

Walked into an unknown, drove away happy thanks to Terry My wife and I were in the market for a used vehicle to carry our larger family, we'd done some looking but were not sure what to do next. I arrived on My wife and I were in the market for a used vehicle to carry our larger family, we'd done some looking but were not sure what to do next. I arrived on Suburban's lot not sure who to see or where to go, and met Terry Lange at random as he was walking back into the building. Great salesman, very direct and friendly, and heard out my story before making recommendations. Not pushy or aggressive at all, the whole process just kind of flowed. He also went above and beyond while we were trying to work out some paperwork kinks with our trade-in vehicle. The dealership was able to work with us to make sure we got the car we'd picked out. Suburban was a great experience from start to finish, and Terry was definitely a huge part of that. Thanks Terry, and to the Suburban team! You've definitely earned a recommendation from us. More

Great buying experience We knew the exact vehicle we wanted and exactly how much we wanted our monthly payments to be. Our salesman was Matt Siman and he came through with p We knew the exact vehicle we wanted and exactly how much we wanted our monthly payments to be. Our salesman was Matt Siman and he came through with precisely what we asked for. None of the usual 5 hour haggling that we always dealt with before. We were in and out of the dealership in less than 2 hours with our new truck. We would definitely recommend Matt Siman and Suburban Ford to anyone! More

Fast and furious dedicated employee During a previous lease I had experienced some complications that I wasn’t able to resolve. After explaining the situation to Tom he worked with me di During a previous lease I had experienced some complications that I wasn’t able to resolve. After explaining the situation to Tom he worked with me diligently to resolve it even though it had been over six months ago. More