Suburban Ford of Sterling Heights

Living in the Edge Our experience for our second Edge was much better than our first at another Dealership. Kevin Miller was very passionate about his job and making su Our experience for our second Edge was much better than our first at another Dealership. Kevin Miller was very passionate about his job and making sure we had a great transition into our new Edge. We got all the features we were looking for, not what happened the first time. Kevin was very knowledgeable about the Edge and explained all the new features. Also our financial dealings with Cheryl Noda went very smooth, and she was very friendly and easy to work with. We will definitely be returning to Suburban Ford Sterling Heights for our next vehicle. Also, the dealership's appearance was very welcoming and clean, even the restrooms. Thanks again for making this a wonderful experience. Tom & Denise L. More

Amazing Customer Service Matthew Siman at Suburban Ford of Sterling Heights provided me with some of the best customer service I have experienced; and I’ve worked in customer Matthew Siman at Suburban Ford of Sterling Heights provided me with some of the best customer service I have experienced; and I’ve worked in customer service my entire life! I had a lot of factors working against me in purchasing a new vehicle, but Matt was able to immediately understand my needs and he worked so hard to find the perfect deal for me. I felt valued as a customer throughout the entire experience and never once as though I was just being “sold to”. Having a new car of my own has been a dream of mine for a long time and Matt and the entire team were truly teammates in making it happen! I will remember the incredible experience that I had here for a very long time to come!! More

Best salesman! My salesman was Alex Apess. My experience was wonderful at this dealership. He provided fast, efficient, courteous service. He was a very well organi My salesman was Alex Apess. My experience was wonderful at this dealership. He provided fast, efficient, courteous service. He was a very well organized. Always answered my phone calls, and we had great text communication. When I came in to pick up my truck it did not take long at all. I will go back to Alex in two years when my lease is up and I would definitely recommend Alex to all my family and friends.. More

Great Customer Service VERY pleased with this experience. Everyone was competent, professional, experienced, helpful. .. I would recommend this dealership without hesitation VERY pleased with this experience. Everyone was competent, professional, experienced, helpful. .. I would recommend this dealership without hesitation. I don't have much discretionary time and this dealership made purchasing a vehicle efficient. More

Wants customers happy The salesmen and managers at Suburban Ford of Sterling Heights always go above and beyond for there customers. I have been a 5 year customer and will The salesmen and managers at Suburban Ford of Sterling Heights always go above and beyond for there customers. I have been a 5 year customer and will be an 8 year customer by the time my next lease is handed in. Always satisfied and happy when I leave. The whole staff are always so kind. In 2013 when I came in I had went in to 2 other dealerships prior to Suburban Ford and they totally cared and worked with me until I left. Would strongly recommend the dealership. More

Fast, reliable, and professional! Ashley was an incredible sales woman! Extremely professional, warm personality, and she made me feel super comfortable making my first big purchase! I Ashley was an incredible sales woman! Extremely professional, warm personality, and she made me feel super comfortable making my first big purchase! I haven’t had any problems with my car or with the dealership! 10/10 I would recommend this dealership to anyone. Keep up the good work and thank you so much! More

Excellent dealership & service - I LOVE MY NEW CAR! Above and beyond what I was expecting from a dealership. Didn't feel pressured, wasn't talked into or out of anything and they accepted my offer. Frie Above and beyond what I was expecting from a dealership. Didn't feel pressured, wasn't talked into or out of anything and they accepted my offer. Friendly helpful faces everywhere over there. Ashely, you were amazing! Have been looking at vehicles since Feb 2018 & dealt with other dealerships who were non-stop blowing up my phone & email. Ashley made me feel like I had sister for the day, polite, friendly, honest, and professional. I met a lady who's daughter purchased from Ashley in the past and said she was terrific, she is. Thank you Ashley, Suburban, and other staff. If anyone is looking for a good reliable used vehicle without the riff raff, check out this dealership and ask for Ashley Burgess, she's wonderful to work with and talk to. I don't leave recommendations/comments or ratings, this is my first, that speaks volumes. I LOVE MY NEW CAR! More

Excellent experience. I recently bought a (newer) used car, and being that it was the first vehicle I had bought in years it was quite an experience. I took my time decidi I recently bought a (newer) used car, and being that it was the first vehicle I had bought in years it was quite an experience. I took my time deciding what was best for me, I himmed, I hawed, and every step of the way, my salesperson, Ashley Burgess, supported my decision-making process in every way she could. I was never pressured or hurried, and she got me the car I wanted at the price my budget needed. I'll buy a car here again for sure, eventually, and send anyone I know who is looking for a good used car at a reasonable price, her way. And let me say a big thank you to financial advisor Anthony Mazza, who quite literally saved the day for me at the last minute. Long story short, the finance company who approved me wanted a crazy high monthly payment at a ridiculous apr, and I thought I was done. Anthony made a call to a local credit union, told them about my situation and they came back with a payment and an apr that I could afford, which blew my mind. He saved the sale, and made my life way easier, and he has my endless thanks for that. Thank you Ashley and Anthony. My dream team! More

Great Customer Service Working with Matt has been a great experience. He took the time to listen to what we were looking for and helped us make the best choice. Top notch Working with Matt has been a great experience. He took the time to listen to what we were looking for and helped us make the best choice. Top notch customer service. More