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Suburban Ford of Romeo - Service Center

Washington, MI

4.8
135 Reviews

135 Reviews of Suburban Ford of Romeo - Service Center

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October 13, 2024

Excellent service. Basil took excellent care of me. Thank you for always taking your time and being so caring. More

by jmacklem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
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Oct 14, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided you with excellent service at Suburban Ford of Romeo. Thank you for your kind words and support!

October 13, 2024

Basils the best! To be 100% honest I only come because of him, he makes it a great experience. More

by atlasair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for the shoutout to Basil! Looking forward to working with you again in the future!

October 13, 2024

Basil is the best. Honest and trustworthy. Always a great experience with your service team.. More

by roberthealy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for the kind words about Basil and our team at Suburban Ford of Romeo. We look forward to seeing you next time!

October 12, 2024

Great communication. Great service. I will definitely return. Ian did a great job. Thanks again! More

by glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Hi Glenn, it's great to hear that Ian provided you with a great experience. We look forward to having you back at Suburban Ford of Romeo!

October 11, 2024

The service tech was so helpful. He gave me a car wash too! Keep up the good work! More

by Jkrautne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure his name. He was a service intake person.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

Thank you for your review! We're happy your time with our service tech went well and you received a carwash! See you next time!

October 07, 2024

I've taken my vehicle to other places for service, but ultimately always end up back at Suburban Ford of Romeo. The service advisors are fast and efficient. More

by dbluebaugh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Swafford
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Oct 07, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our service advisors at Suburban Ford of Romeo have earned your trust and keep you coming back! Thank you for choosing us for your vehicle's needs.

October 06, 2024

The only thing I would change is that the service people not change my seat, steering wheel and radio station when they only drive my car out of the service area and to the parking lot. More

by gianfermax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Suburban Ford of Romeo responded

Thank you for your feedback! We appreciate you bringing this to our attention at Suburban Ford of Romeo, and we'll make sure to address it with our team. Please reach out to our management team if there's anything further we can assist you with.

October 06, 2024

I came in to have some work done on my Ford explorer. Basil was a huge help and answered many of my questions. My car was completed in record time and was just what I asked. More

by ellend1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
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Oct 07, 2024 -

Suburban Ford of Romeo responded

Hi Ellen, we're delighted to hear that Basil and the team at Suburban Ford of Romeo provided such efficient service for your Explorer. Thank you for sharing your experience with us!

October 05, 2024

Erica's the best! ! Always takes good care of me. Good follow up on everything. More

by waltford12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Poziemski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Suburban Ford of Romeo responded

We're happy to hear that Erica always provides you with a great experience. Thank you for choosing Suburban Ford of Romeo!

October 04, 2024

Ford of Romeo repairs on the RHS wheel bearing and R&R the tires. The tires on the RHS front was causing a rumble noise. All was completed in 2 1/2 days. Fantastic and the communication was great! More

by sandyandstevew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one in sales
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Oct 07, 2024 -

Suburban Ford of Romeo responded

Hi Sandy, we're delighted to hear that the team at Suburban Ford of Romeo provided fantastic service and communication for your Mustang! Thank you for sharing your experience with us. Safe travels ahead!

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