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Suburban Ford of Romeo - Service Center

Washington, MI

4.8
135 Reviews

135 Reviews of Suburban Ford of Romeo - Service Center

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October 21, 2024

Very communicative and helpful. My advisor regularly checked in with me on the progress of my truck. This is a great dealership. More

by maureen.moons
Recommend Dealer
Yes
Employees Worked With
Ian in Service
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Oct 23, 2024 -

Suburban Ford of Romeo responded

Hi Maureen, thank you for the kind words! We're delighted to hear that our team at Suburban Ford of Romeo kept you well-informed and provided great service. We appreciate your support!

October 20, 2024

Very good customer service and care. Always on top of everything. Love my salesman. Great dealership More

by supers29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Suburban Ford of Romeo responded

Thank you for choosing Suburban Ford of Romeo for your vehicle needs! We appreciate the kind words about our sales team and look forward to seeing you soon!

October 20, 2024

Polite and professional and timely. Great job with explaining to me the issues of my truck and how to fix. Would visit again. More

by Dnforshee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service
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Oct 24, 2024 -

Suburban Ford of Romeo responded

Thank you for the kind words! We're glad to hear that our team at Suburban Ford of Romeo provided a helpful and professional experience. We look forward to your next visit!

October 19, 2024

Basel in the service department saved my day! I would highly recommend suburban Romeo dealership to my friends and family. More

by Amy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
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Oct 21, 2024 -

Suburban Ford of Romeo responded

Hi Amy, we're delighted to hear that Basel was able to assist you at Suburban Ford of Romeo! Thank you for recommending us and sharing your positive experience.

October 19, 2024

The only reason I do business at this dealership is because of Basil Rafidi who services my car like his very own. I know when I leave my car drives and looks like a new car. More

by Go-Go
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
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Oct 21, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil's exceptional service keeps you coming back to Suburban Ford of Romeo! It's wonderful knowing your car feels like new after each visit. Thank you for sharing this feedback with us!

October 17, 2024

The dealership is set up well and it seems like they have everything together. Very helpful and professional. I’m glad that I used Ford. More

by Sarver.ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Basil
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Oct 17, 2024 -

Suburban Ford of Romeo responded

Thank you for the positive feedback! We're delighted to hear that your experience at Suburban Ford of Romeo was professional and well-organized. We appreciate your support and hope you're enjoying your new vehicle!

October 16, 2024

Car was back in less time than expected and your vehicle gets a car wash More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Suburban Ford of Romeo responded

It's great to hear our team worked quickly on your vehicle and even provided a car wash. Thank you for sharing this with us. See you next time!

October 16, 2024

Service was polite and professional. My jammed window was fixed with no problems. Thank you. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service supervisor
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Oct 17, 2024 -

Suburban Ford of Romeo responded

We're glad our team was able to get your windows fixed. Thank you for trusting Suburban Ford of Romeo with your vehicle! See you next time!

October 14, 2024

Ian--the service rep was very respectful and friendly. He treated me like family. At no time did he he try to influence me into services I did not want. More

by Vgiacolone123etc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Ian provided such a respectful and friendly experience at Suburban Ford of Romeo. Thanks for sharing your feedback!

October 14, 2024

Ian was very nice. He didn't make me feel like my questions were annoying. And he answered everyone of them in detail More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Oct 14, 2024 -

Suburban Ford of Romeo responded

Hi Linda, we're delighted to hear that Ian provided you with such attentive service at Suburban Ford of Romeo. Thank you for sharing your experience!

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