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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
190 Reviews

190 Reviews of Suburban Ford of Romeo - Service Center

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December 04, 2024

Sales, support and service have served me well at Suburban Ford Romeo since the purchase of my 2023 Ford F150. More

by jrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roi
Dec 04, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our sales, support, and service teams have met your expectations at Suburban Ford of Romeo. Thank you for choosing us for your 2023 Ford F150!

December 03, 2024

Great concierge service which was very convenient in picking up and dropping off my Edge from work! More

by Dan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Dec 03, 2024 -

Suburban Ford of Romeo responded

Hi Dan, it's great to hear you appreciated our pickup and drop-off service option! Thank you for choosing Suburban Ford of Romeo. See you next time!

December 01, 2024

Responsive, organized customer friendly. Listened to what I had to say. Kept me informed with updates More

by Rmgagliormg
Recommend Dealer
Yes
Employees Worked With
Basil
Dec 03, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our team at Suburban Ford of Romeo provided you with responsive and organized service. Keeping our customers informed is a top priority for us, so it's great to know we hit the mark! Thank you for sharing your experience!

December 01, 2024

The staff was very helpful and timely to fit my schedule. I really appreciated the work completed and documented. More

by A Peterson
Recommend Dealer
Yes
Employees Worked With
NA
Dec 02, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our team at Suburban Ford of Romeo was able to accommodate your schedule and provide helpful service. Thank you for the positive feedback!

November 29, 2024

Basil at Suburban Ford streamlined my service experience. His attention to detail was so helpful! More

by denisewolfmoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Dec 02, 2024 -

Suburban Ford of Romeo responded

It's wonderful to hear that Basil provided you with a wonderful experience at Suburban Ford of Romeo. Thank you for choosing us. We look forward to next time!

November 29, 2024

They were very attentive and took care of everything on a timely manner. Thank you for the great service. More

by dawnfox323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Suburban Ford of Romeo responded

Hi Dawn, we're delighted to hear that you received attentive and timely service at Suburban Ford of Romeo. Thank you for the kind words!

November 29, 2024

Service department is always friendly and helpful and haven't pressured any upsell items in my interactions. More

by hockeyman4413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't see the service persons photo and don't recall his name
Dec 02, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our service department at Suburban Ford of Romeo has provided you with friendly and pressure-free interactions. Thank you for sharing your experience!

November 28, 2024

Went in for a normal oil change and it took quite a long time because they were backed up. I had made an appointment about a week ago. They were very kind and considerate and delivered by car home to me so More

by Luptowne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 02, 2024 -

Suburban Ford of Romeo responded

Thank you for your patience and understanding during your visit to Suburban Ford of Romeo. We're glad our team could accommodate by delivering your car home, and we appreciate the feedback!

November 27, 2024

I recently took my car to the dealership for an oil change, and I couldn’t be happier with the service! The staff was friendly, professional, and efficient. The waiting area was clean and comfortable, More

by LisaH18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Nov 27, 2024 -

Suburban Ford of Romeo responded

Hi Lisa, thank you for your review! We're glad to hear everything went well during your time with our service department. Please reach out if there's anything further we can assist you with. Safe travels!

November 26, 2024

Top notch service, expertise, and ease of business is unmatched with both the sales and service crew. Thank you for everything you do. More

by evan.simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Poma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Suburban Ford of Romeo responded

Hi Evan, we're delighted to hear that you had such a positive experience with our team at Suburban Ford of Romeo. Thank you for recognizing their hard work and expertise!

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