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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
190 Reviews

190 Reviews of Suburban Ford of Romeo - Service Center

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December 15, 2024

Very clean, personable, and knowledgeable service department. A very comfortable waiting area with a nice table area which was very appreciated since I had some book work to do while waiting. More

by annabprize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your experience with the service department at Suburban Ford of Romeo! We're glad to hear that our clean and comfortable waiting area made your visit more enjoyable. We appreciate your feedback and look forward to serving you again in the future!

December 14, 2024

We had an appointment at 2 pm. However I had to see a doctor at the same time for an unforeseen circumstance. So we dropped the car off at 1 pm. While we were in the doctor’s off More

by Meme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Dec 16, 2024 -

Suburban Ford of Romeo responded

Hi Meme, thank you for the 5-stars! We're glad to hear that Suburban Ford of Romeo could accommodate your schedule and get your car ready so quickly. Thanks for sharing this experience with us!

December 14, 2024

Everyone is very helpful and pleasant. Our salesman Martin has always been kind, helpful and respectful. More

by przystup08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, Martin.
Dec 18, 2024 -

Suburban Ford of Romeo responded

Hello, We're delighted to hear that Martin and the team at Suburban Ford of Romeo provided you with such a positive experience. Thank you for sharing your feedback!

December 13, 2024

Knowledgeable, organized, customer oriented. It’s what I expect and hope for from a dealership service center. More

by Jim C
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Dec 16, 2024 -

Suburban Ford of Romeo responded

Hi Jim, we're thrilled to hear that our team at Suburban Ford of Romeo met your expectations with knowledgeable and organized service. Thank you for the positive feedback!

December 13, 2024

Needed a vehicle fast, last year Jan. . I wanted a Maverick. Everywhere else said they had none. I was able to pick from a few. They treat you with respect and take care of business. More

by jkoz307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your experience with Suburban Ford of Romeo! We're delighted to hear that our team was able to assist you quickly and provide excellent service. Enjoy those Ford points, and we look forward to seeing you again in the future!

December 13, 2024

Great people thank you for all of the hard work you guys put into my car More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Poziemski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mexico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Hagar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mcdonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Poma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Krentler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fady Rayis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Suburban Ford of Romeo responded

Hi Chris, thank you for your kind words about our team! We're glad they're always so helpful and we appreciate you sharing this with us!

December 12, 2024

I have had very good experience with the service department. They have gone out of their way to be helpful. More

by wyckstandtsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krentler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Suburban Ford of Romeo responded

We're glad to hear that our service department at Suburban Ford of Romeo has been helpful and accommodating. Thank you for sharing your experience with us!

December 11, 2024

Great service and the sales Rep was very accommodating. Place was very clean and a reel nice customer lobby. More

by adematteis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear you enjoyed the service and accommodations at Suburban Ford of Romeo! Thank you for highlighting our clean facilities and welcoming customer lobby. We appreciate your feedback!

December 06, 2024

Great service team. Quick, easy, and good quality work. Triplecare was used with ease. No holdups More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
Dec 06, 2024 -

Suburban Ford of Romeo responded

Thank you for the 5-star review! We're here if there's anything you need in the future. Safe travels!

December 04, 2024

Sales person terrible with any details or follow up person who handled the loan process HORRIBLE service department very helpful especially service manager More

by mannc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback with us. We're sorry to hear about the challenges faced during the sales and loan process, but we're glad our service department was able to assist you positively at Suburban Ford of Romeo. Your comments will help us improve, and we hope you'll give us another chance in the future! Please feel free to reach out to our management team if there's anything further we can assist you with. Thank you!

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