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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
190 Reviews

190 Reviews of Suburban Ford of Romeo - Service Center

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January 15, 2025

Great service and pricing. They came in time to fix warranty that was do. Thanks More

by Readyneddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso Vultaggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Suburban Ford of Romeo responded

We're glad our team was able to take care of you at Suburban Ford of Romeo. See you again soon!

January 13, 2025

They picked up my car for an oil change, did some recalls, washed the outside of my car then dropped it off at my house! They were wonderful. A car wash is complimentary with any service More

by Mitch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Jan 14, 2025 -

Suburban Ford of Romeo responded

Hi Mitch, we're delighted to hear you enjoyed the convenient service from Suburban Ford of Romeo! It's great knowing our team could take care of everything for you. Thanks for sharing your experience with us!

January 11, 2025

I needed a battery late in the day on a very cold day, and the dealership was able to put one in. I was very thankful! More

by rickmarie.goral
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 13, 2025 -

Suburban Ford of Romeo responded

Hi Rickmarie, we're glad we could help you out with a new battery at Suburban Ford of Romeo! Thanks for choosing us and stay warm!

January 10, 2025

Basil & his team are the best! Great customer service! I highly recommend this dealership! Very professional and great at making recommendations! More

by tonidipalma60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Jan 14, 2025 -

Suburban Ford of Romeo responded

Thank you for the glowing review! We're delighted to hear that Basil and his team provided excellent service at Suburban Ford of Romeo. Your recommendation means a lot to us, and we look forward to serving you again in the future!

January 06, 2025

I had a fantastic time going to the Romeo Suburban Ford dealer to have my Ford Escape serviced. Basil was the one to help me out and he had a phenomenal attitude and took me right away. He explained everyt More

by jmildfelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil, courteousie driver
Jan 07, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil and the team at Suburban Ford of Romeo provided such a detailed and pleasant service experience for your Ford Escape. Thank you for sharing this feedback!

January 05, 2025

Always nice folks. to deal with. Issues with my truck stem from Ford Motor Comapny. Hopefully half way through my lease all issues are finally.addressed. as menti More

by Mike B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Bejko
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Mike, we're glad to hear that our team at Suburban Ford of Romeo has been good to work with. We hope the issues with your truck get resolved soon and appreciate your patience!

January 05, 2025

Basil is excellent - great customer service and makes sure everything goes well with explanation along the way if needed. All questions answered More

by Dupont6164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales people
Jan 06, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided excellent customer service and ensured a smooth experience at Suburban Ford of Romeo. Thank you for sharing your positive feedback!

January 04, 2025

The Service rep was extremely helpful and knowledgeable. The offer to drive me home was amazing! More

by seann.moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Seann, we're glad you had a great experience with our service rep at Suburban Ford of Romeo. See you again soon!

January 04, 2025

Scheduled Oil charge and recall appointment went well & Ian also did a car wash, too. Great experience.👍🏼 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Tom, we're delighted to hear that Ian and the team at Suburban Ford of Romeo provided you with a great experience. Thanks for sharing your feedback!

January 03, 2025

Everything went great with my oil change. The only problem was, there is no oil change sticker on the windshield for next oil change. More

by Joemichaels00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback! We're glad to hear the oil change went smoothly at Suburban Ford of Romeo. We'll make sure our team is aware of the missing sticker so we can improve next time. Safe driving!

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