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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
165 Reviews

165 Reviews of Suburban Ford of Romeo - Service Center

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January 05, 2025

Basil is excellent - great customer service and makes sure everything goes well with explanation along the way if needed. All questions answered More

by Dupont6164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales people
Jan 06, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided excellent customer service and ensured a smooth experience at Suburban Ford of Romeo. Thank you for sharing your positive feedback!

January 05, 2025

Always nice folks. to deal with. Issues with my truck stem from Ford Motor Comapny. Hopefully half way through my lease all issues are finally.addressed. as menti More

by Mike B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Bejko
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Mike, we're glad to hear that our team at Suburban Ford of Romeo has been good to work with. We hope the issues with your truck get resolved soon and appreciate your patience!

January 04, 2025

The Service rep was extremely helpful and knowledgeable. The offer to drive me home was amazing! More

by seann.moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Seann, we're glad you had a great experience with our service rep at Suburban Ford of Romeo. See you again soon!

January 04, 2025

Scheduled Oil charge and recall appointment went well & Ian also did a car wash, too. Great experience.👍🏼 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Tom, we're delighted to hear that Ian and the team at Suburban Ford of Romeo provided you with a great experience. Thanks for sharing your feedback!

January 03, 2025

Everything went great with my oil change. The only problem was, there is no oil change sticker on the windshield for next oil change. More

by Joemichaels00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback! We're glad to hear the oil change went smoothly at Suburban Ford of Romeo. We'll make sure our team is aware of the missing sticker so we can improve next time. Safe driving!

January 03, 2025

Was very happy with the work that got done on my truck would definitely recommend to have your vehicle work on very professional with the work that was done on my truck More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Yosif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Dave, we're delighted to hear that you were pleased with the service on your truck at Suburban Ford of Romeo. Thank you for recommending us and trusting our team with your vehicle!

December 30, 2024

The service visit at home was wonderful. Matt was great to work with. He even helped me shovel snow while update was working. More

by dkzeig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 30, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Matt went above and beyond during your service visit with Suburban Ford of Romeo! It's great knowing our team made the experience enjoyable for you. Thank you for sharing this feedback!

December 30, 2024

Dave Curtis was very helpful in finding me the perfect car. The mechanic who came to my house to do the fix for the recall on my car not only fixed the problem, but put air in my tires and topped off the More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Curtis
Dec 30, 2024 -

Suburban Ford of Romeo responded

Hi Sue, we're delighted to hear that Dave and Matt provided such excellent service at Suburban Ford of Romeo. It's great knowing they went above and beyond for you! Thanks for sharing your experience with us.

December 29, 2024

It was easy to schedule the service appointment and it was performed promptly while I waited at the dealership. More

by Duda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Dec 30, 2024 -

Suburban Ford of Romeo responded

We're glad to hear that scheduling your service appointment was a breeze and everything went smoothly at Suburban Ford of Romeo. Thank you for sharing your experience with us!

December 26, 2024

I received Outstanding service. The team worked on my truck as soon as I brought it in. 2 recalls were completed in less than 2 hours. Great experience. Thank you very much. More

by Rick Walczybock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in service.
Dec 26, 2024 -

Suburban Ford of Romeo responded

Hi Rick, we're delighted to hear about your great experience at Suburban Ford of Romeo! Our team is committed to providing efficient service and it's wonderful that we could complete the recalls quickly for you. Thanks for choosing us!