Back

Suburban Ford of Romeo - Service Center

Washington, MI

4.8
135 Reviews

135 Reviews of Suburban Ford of Romeo - Service Center

Sort by
December 13, 2024

Knowledgeable, organized, customer oriented. It’s what I expect and hope for from a dealership service center. More

by Jim C
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Dec 16, 2024 -

Suburban Ford of Romeo responded

Hi Jim, we're thrilled to hear that our team at Suburban Ford of Romeo met your expectations with knowledgeable and organized service. Thank you for the positive feedback!

December 12, 2024

I have had very good experience with the service department. They have gone out of their way to be helpful. More

by wyckstandtsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Krentler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Suburban Ford of Romeo responded

We're glad to hear that our service department at Suburban Ford of Romeo has been helpful and accommodating. Thank you for sharing your experience with us!

December 11, 2024

Great service and the sales Rep was very accommodating. Place was very clean and a reel nice customer lobby. More

by adematteis55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear you enjoyed the service and accommodations at Suburban Ford of Romeo! Thank you for highlighting our clean facilities and welcoming customer lobby. We appreciate your feedback!

December 06, 2024

Great service team. Quick, easy, and good quality work. Triplecare was used with ease. No holdups More

by R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil Rafidi
Dec 06, 2024 -

Suburban Ford of Romeo responded

Thank you for the 5-star review! We're here if there's anything you need in the future. Safe travels!

December 04, 2024

Sales person terrible with any details or follow up person who handled the loan process HORRIBLE service department very helpful especially service manager More

by mannc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback with us. We're sorry to hear about the challenges faced during the sales and loan process, but we're glad our service department was able to assist you positively at Suburban Ford of Romeo. Your comments will help us improve, and we hope you'll give us another chance in the future! Please feel free to reach out to our management team if there's anything further we can assist you with. Thank you!

December 04, 2024

Sales, support and service have served me well at Suburban Ford Romeo since the purchase of my 2023 Ford F150. More

by jrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roi
Dec 04, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our sales, support, and service teams have met your expectations at Suburban Ford of Romeo. Thank you for choosing us for your 2023 Ford F150!

December 03, 2024

Great concierge service which was very convenient in picking up and dropping off my Edge from work! More

by Dan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Dec 03, 2024 -

Suburban Ford of Romeo responded

Hi Dan, it's great to hear you appreciated our pickup and drop-off service option! Thank you for choosing Suburban Ford of Romeo. See you next time!

December 01, 2024

Responsive, organized customer friendly. Listened to what I had to say. Kept me informed with updates More

by Rmgagliormg
Recommend Dealer
Yes
Employees Worked With
Basil
Dec 03, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our team at Suburban Ford of Romeo provided you with responsive and organized service. Keeping our customers informed is a top priority for us, so it's great to know we hit the mark! Thank you for sharing your experience!

December 01, 2024

The staff was very helpful and timely to fit my schedule. I really appreciated the work completed and documented. More

by A Peterson
Recommend Dealer
Yes
Employees Worked With
NA
Dec 02, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our team at Suburban Ford of Romeo was able to accommodate your schedule and provide helpful service. Thank you for the positive feedback!

November 29, 2024

Basil at Suburban Ford streamlined my service experience. His attention to detail was so helpful! More

by denisewolfmoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Dec 02, 2024 -

Suburban Ford of Romeo responded

It's wonderful to hear that Basil provided you with a wonderful experience at Suburban Ford of Romeo. Thank you for choosing us. We look forward to next time!

2
...