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Suburban Ford of Romeo - Service Center

Washington, MI

4.8
158 Reviews

158 Reviews of Suburban Ford of Romeo - Service Center

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January 11, 2025

I needed a battery late in the day on a very cold day, and the dealership was able to put one in. I was very thankful! More

by rickmarie.goral
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 13, 2025 -

Suburban Ford of Romeo responded

Hi Rickmarie, we're glad we could help you out with a new battery at Suburban Ford of Romeo! Thanks for choosing us and stay warm!

January 10, 2025

Basil & his team are the best! Great customer service! I highly recommend this dealership! Very professional and great at making recommendations! More

by tonidipalma60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Jan 14, 2025 -

Suburban Ford of Romeo responded

Thank you for the glowing review! We're delighted to hear that Basil and his team provided excellent service at Suburban Ford of Romeo. Your recommendation means a lot to us, and we look forward to serving you again in the future!

January 06, 2025

I had a fantastic time going to the Romeo Suburban Ford dealer to have my Ford Escape serviced. Basil was the one to help me out and he had a phenomenal attitude and took me right away. He explained everyt More

by jmildfelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil, courteousie driver
Jan 07, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil and the team at Suburban Ford of Romeo provided such a detailed and pleasant service experience for your Ford Escape. Thank you for sharing this feedback!

January 05, 2025

Always nice folks. to deal with. Issues with my truck stem from Ford Motor Comapny. Hopefully half way through my lease all issues are finally.addressed. as menti More

by Mike B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Bejko
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Mike, we're glad to hear that our team at Suburban Ford of Romeo has been good to work with. We hope the issues with your truck get resolved soon and appreciate your patience!

January 05, 2025

Basil is excellent - great customer service and makes sure everything goes well with explanation along the way if needed. All questions answered More

by Dupont6164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sales people
Jan 06, 2025 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided excellent customer service and ensured a smooth experience at Suburban Ford of Romeo. Thank you for sharing your positive feedback!

January 04, 2025

The Service rep was extremely helpful and knowledgeable. The offer to drive me home was amazing! More

by seann.moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Hagar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Seann, we're glad you had a great experience with our service rep at Suburban Ford of Romeo. See you again soon!

January 04, 2025

Scheduled Oil charge and recall appointment went well & Ian also did a car wash, too. Great experience.👍🏼 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Tom, we're delighted to hear that Ian and the team at Suburban Ford of Romeo provided you with a great experience. Thanks for sharing your feedback!

January 03, 2025

Everything went great with my oil change. The only problem was, there is no oil change sticker on the windshield for next oil change. More

by Joemichaels00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ivezaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Thank you for sharing your feedback! We're glad to hear the oil change went smoothly at Suburban Ford of Romeo. We'll make sure our team is aware of the missing sticker so we can improve next time. Safe driving!

January 03, 2025

Was very happy with the work that got done on my truck would definitely recommend to have your vehicle work on very professional with the work that was done on my truck More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Yosif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Suburban Ford of Romeo responded

Hi Dave, we're delighted to hear that you were pleased with the service on your truck at Suburban Ford of Romeo. Thank you for recommending us and trusting our team with your vehicle!

December 30, 2024

The service visit at home was wonderful. Matt was great to work with. He even helped me shovel snow while update was working. More

by dkzeig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 30, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Matt went above and beyond during your service visit with Suburban Ford of Romeo! It's great knowing our team made the experience enjoyable for you. Thank you for sharing this feedback!

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