Suburban Ford of Romeo - Service Center

BARB SERVICE MANAGER Brought car in for transmission clutch recall. 3 weeks later(Monday)go to leave for work, Put car in reverse, fine. Put car in drive, sounds and feels Brought car in for transmission clutch recall. 3 weeks later(Monday)go to leave for work, Put car in reverse, fine. Put car in drive, sounds and feels like transmission is falling out of the car. Had it towed yesterday to the dealer(Suburban ford of Waterford) where I bought it. He called and asked if I had any transmission work done on it lately, I said yes Romeo Ford did the recall work and he said yeah they Stripped a bolt Putting the bracket frame back on. Call Romeo Ford cannot get in touch with service manager BARB, she does not return calls. My husband went up this afternoon and asked to see BARB and was asked who are you where are you from. ??? REALLY!!! I guess BARB came out and he tries to explain the issue and she was rude and he says I called a few times yesterday, suburban Ford called you yesterday and my husband called you this morning and this afternoon she proceeds to tell him she has lot of voicemail to catch up on and she will look into this matter. DO IT AGAIN BUT BETTER BARB!!!! More

Jason Brewer used car mentality. In this case motorcycle Jason Brewer sold me a Harley Davidson 2008 cvo that sat in the showroom for 3 years. I saw it on ebay he states like brand new needs nothing.( used c Jason Brewer sold me a Harley Davidson 2008 cvo that sat in the showroom for 3 years. I saw it on ebay he states like brand new needs nothing.( used car mentality ) Needed 2200.00 dollars worth of work for the condition he stated. And when there is a problem Norm Brewer the owner will not even call you back. Dave. Southern Oregon More

Frank said he was backed up and may not get to my car for a while. Called back for an appointment and was told it would be EIGHT days before they could get to my car. Frank was rather rude while I was on the a while. Called back for an appointment and was told it would be EIGHT days before they could get to my car. Frank was rather rude while I was on the phone and told me to call the dealer at 18 & VanDyke. More

Awful. This dealership was unprofessional and left us hanging after a vehicle purchase. After sending a letter due to difficulties experienced on a used vehicle they agreed to fix prior to delivery, the hanging after a vehicle purchase. After sending a letter due to difficulties experienced on a used vehicle they agreed to fix prior to delivery, the OWNER of the Dealership called and left a very unprofessional message on our answering machine. The issue was in regards to the A/C system on the vehicle - Romeo Ford didn't fix the issue, simply recharged A/C unit - instead of replacing parts as they had agreed to during the sale. After bringing the vehicle back to the dealership, they claimed to fix the issue it would cost over $700! We allowed them to perform the service and found out they used reconditioned parts, but charged us for NEW parts (we later found this out because the parts failed again). Needless to say, we didn't return. We took the vehicle to Huntington Ford in Rochester and had a much better experience. DON'T go to Romeo Ford. Scamming, dishonesty, and terrible service. I wouldn't recommend setting foot in the sales or service department. More

Took my 2002 F-150 with 180,000 miles in for service for the first time with Romeo Ford. Ms. Van Tine was very helpful and friendly. Both she and Dave, the mechanic who worked on my truck, discussed the s the first time with Romeo Ford. Ms. Van Tine was very helpful and friendly. Both she and Dave, the mechanic who worked on my truck, discussed the service issues involved with my truck and also were quite helpful in explaining my various options for what would be best for servicing my old truck, without giving me any "hard sell." I will definitely return to Romeo Ford for service and will definitely consider it as the dealership for the purchase of my next vehicle. I would highly recommend the dealership to family and friends. More