Suburban Ford of Romeo - Service Center

The Works at Elder Ford Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work complet Fast service, Nice waiting room. No problems. Service advisor was friendly and made you feel welcome. Car was ready in about 40 minutes . Work completed correctly. More

The service department continues to exceed my expectations. They work with my busy schedule and have an efficient process for drop off and pick up. expectations. They work with my busy schedule and have an efficient process for drop off and pick up. More

Great job on service! Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. T Brought in car for recall work on torque converter and fuel tank. Great job on replacing TC. Fuel tank checked fine and no work required. Thanks for taking care of this on our car. More

Had my air bags replaced due to a recall. Everything went smoothly and the work was completed quickly. No issues and everyone was very friendly. smoothly and the work was completed quickly. No issues and everyone was very friendly. More

Oil Change, tire rotation, change fluid, etc. Everything OK I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me ho I have been having my 2009 Ford Edge serviced at Romeo for many years, I have been working with Mike in service all those years. He always gives me honest answers. More

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More

oil change I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return More

Emission Part replacement Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the i Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the issue with minimal wait time while at the dealer. More

Sales great / Service department is incompetent Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) 3rd time - needed a loaner, had appointment made to come in when one was to be available. Arrived for appointment no loaner was available.(obviously wasting my time was not a concern) A simple phone call to notify me that a loaner was not available would have probably kept me as a customer but after 15 years and approximately 12 new vehicles I'm done. More

Won’t return calls or accept liability I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rat I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rate of speed on the highway. Had the car towed home and called and called until I was able to reach someone at the dealership. The dealership sends some tow guy out who decided he needed to attempt to start my car with no oil in it. Now the car is in getting an engine replacement but they won’t accept liability for quite obviously not tightening the oil plug correctly and they won’t return my calls to give me an update. It’s been 9 days! When I asked about a rental, they referred me to Enterprise even though they have provided me with rentals before, I’m stuck in a tiny Hyndai while my Escape is sitting in Romeo possibly being worked on. I keep having to extend my rental days and no one will call me back to give me an estimated time frame. $400 in rental car charges and & $1970 in repairs so far and they can’t answer a phone or call me back. Completely unprofessional More