Suburban Ford of Romeo - Service Center

Fast completion of recall Went in for recall. All safe wore masks. In and out quickly and safely. Seating was spaced six feet apart. chairs were in service area and not in wai Went in for recall. All safe wore masks. In and out quickly and safely. Seating was spaced six feet apart. chairs were in service area and not in waiting room. More

Car needed service and Elder Ford/Romeo took me right away I brought my auto in for routine maintenance and I was taken care of immediately. I will be back. The service dept. is very thorough. I brought my auto in for routine maintenance and I was taken care of immediately. I will be back. The service dept. is very thorough. More

Unprofessional Staff I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been rec I took my '14 Ford Taurus ex-police car into Romeo Ford for an oil change and tire rotation and when I went to review my dash camera that had been recording from start to finish, I caught the service staff being unprofessional, playing with the various extras my car had. At the very end of the service, they took my car through the parking lot where they aggressively accelerated and braked before returning my car to the front of the dealership for me to pick up. Not very happy at all. More

Service Excellence Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, Long time customer at Romeo Ford, now Elder Ford of Romeo, and this was just another great experience. Basil Rafidi is a really good service advisor, and did everything I asked him to, and how I asked him to handle it, without needing to go back and forth. Got back with me when he said he would, and when I got the vehicle back from service everything was correct. More

I was able to get an appt that day which I appreciated. Basil in service was considerate of my time and got my recall work done as fast as possible Basil in service was considerate of my time and got my recall work done as fast as possible More

Fast Friendly service Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service depart Service completed on time and done well. I will purchase My next vehicle along with my future car maintenance at Elder Ford because the service department is what make a great dealership. More

Tense atmosphere, not welcoming at all. The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confu The new management is not moving this dealership's service department in the right direction. From the second I turned into the overcrowded and confusing parking lot, I got anxious and wondered what else had changed since my last visit. Jacques was very nice and easy to deal with, but the overall tension in the air was something I have never experienced here. It's an unwelcoming, cold, business as usual atmosphere where I'm sure I was seen as just another dollar sign. Not a good business model. The only positive was that this was the fastest oil change I've had done here, which allowed me to escape this place even faster than I had hoped. I had also wanted to inquire about purchasing my leased car, however, there was absolutely nowhere to park. I will take that task to another dealer along with my future car maintenance. More

A noticeable deterioration of service quality with the new o I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be retu I have been getting my two vehicles serviced at Romeo Ford for years. This last visit was sub-par at best. Very sloppy and incomplete. I won't be returning as I have other options available. It was a great relationship. New personnel do not measure up to the previous service write up personnel (Mr. Juroscz) sp. More

Service is the worst ever! They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the They had my truck for 5 days and could not fix my tail gate Took back for the 6th day and had wrong part They were to pick up my truck from work the next day and never showed or called I was I the process of buying a new pickup and I drove across the state to purchase a new one because I would never deal with Elder Ford ever again for anything I made sure to this day still that all friends and family know how bad they were to deal with More

Horrible Service! They had my truck for 3 weeks and it’s doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the doing the same thing that I dropped it off for. Did anyone drive it more than the 50 ft from the door to parking lot? The best excuse I got from the advisor was “we are really busy” did I mention 3 weeks?!?! I guess they are too busy to fix a vehicle to collect money and satisfy a customer. More