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Suburban Ford of Romeo - Service Center

Washington, MI

4.9
193 Reviews

193 Reviews of Suburban Ford of Romeo - Service Center

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November 09, 2024

Service was timely and the service greater Basel was excellent and very helpful to solve my problems More

by Afell2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Basel
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Nov 11, 2024 -

Suburban Ford of Romeo responded

It's great to hear that Basil provided you with an excellent service experience at Suburban Ford of Romeo. Thank you for choosing us! See you next time.

November 09, 2024

Very nice people, but the prices are very expensive, and I also had a two and half week wait More

by angelaklouse7047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Report | Print
Nov 12, 2024 -

Suburban Ford of Romeo responded

Thank you for taking the time to leave us a review. We apologize for the longer-than-expected wait time and for any inconvenience this has caused you. We strive for competitive pricing as well so we appreciate your feedback regarding this. If there's anything further you'd like to discuss, please feel free to reach out at your convenience. Thank you, Jeffrey Freeman - Service Manager - jeffreyfreeman@lithia.com

November 07, 2024

Basil is a good service person, I usually get him when I come in. Thank you More

by poohm72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
Report | Print
Nov 08, 2024 -

Suburban Ford of Romeo responded

Thank you for your kind words about Basil at Suburban Ford of Romeo! We look forward to having you back soon.

November 05, 2024

Very helpful in getting my car ready for my trip to Texas. Got me in that day. And did a fabulous job. More

by Dykerruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Klave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Blashill
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Nov 05, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that our team at Suburban Ford of Romeo could assist you promptly and get your car ready for the trip. Safe travels to Texas!

November 04, 2024

Basil is the absolute best! He works very hard to make sure that we are satisfied, appears to love what he does and is extremely customer focused! More

by Dawnandjoeanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basil
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Nov 05, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Basil provided such excellent service at Suburban Ford of Romeo! Thanks for sharing your experience with us.

November 03, 2024

Great service. I am kept updated on the progress of repairs/ service. No complaints here! More

by bmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one from sales
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Nov 04, 2024 -

Suburban Ford of Romeo responded

Thank you for the 5-star review! We're glad you were kept updated on the progress of repairs/service. Looking forward to seeing you again soon!

November 03, 2024

Ian blashill helped me and he was amazing. Everything turned out perfect. He explained the whole process from start to finish. More

by Rosemary_elia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian blashill
Report | Print
Nov 04, 2024 -

Suburban Ford of Romeo responded

We're delighted to hear that Ian provided such a thorough and amazing experience at Suburban Ford of Romeo. Thank you for sharing your positive feedback!

November 03, 2024

Took a little longer than expected but loaner was given to help my family continue to function! More

by clareclor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Nov 04, 2024 -

Suburban Ford of Romeo responded

Thank you for the 5-star review. We appreciate your patience during your time with us and are glad our team provided a loaner car. Looking forward to seeing you again soon!

November 02, 2024

Ian was fantastic service advisor. Super friendly and informative of my vehicle repair. Kept me update through the process. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Nov 04, 2024 -

Suburban Ford of Romeo responded

Hi Jay, we're delighted to hear that Ian provided you with fantastic service at Suburban Ford of Romeo. Keeping our customers informed is a top priority for us! Thanks for sharing your experience.

November 01, 2024

Great service, they got my vehicle done quickly and Ian did a fantastic job as well. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Nov 01, 2024 -

Suburban Ford of Romeo responded

Thank you for trusting Suburban Ford of Romeo with your automotive needs! We're glad Ian did a fantastic job and we look forward to seeing you again soon!

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