Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Suburban Ford of Romeo - Service Center
Washington, MI
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
135 Reviews of Suburban Ford of Romeo - Service Center
Sort by
June 06, 2023
Worst Service Department in Michigan. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Brought car in for repairs...they kept the car for over a month... bottom line: They couldn't fix the Clutch, the Brakes, the Electrical problems. Got the car back with all the problems just as they were when I brought it in. Mechanic wasn't the right guy for the job.... Final insult: They gave me a bill for $2,325.30! When I complained and explained, the Service manager Brian simply said he couldn't and wouldn't help me with any reparations on the Obscene costs they charged. Beware of these people. Just the Worst ever. More
by JAMES C.
Employees Worked With
SERVICE MANAGER BRIAN
February 13, 2023
Friendly Service, asked the right questions regarding our requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, requirements for service. Knowledgeable on the vehicle's we had in for service. Basil keep us inform of the progress on our vehicle's in for service, which is very important to us. Best part of being informed I told everyone is the good news and bad news you might have on the progress. Giving you have a better understanding why service may take a little longer than than normal. We tell everyone about the great service and sales at Suburban Ford of Romeo. More
by craig.kovacic
Employees Worked With
Basil in service, Joey Alazzawi
February 13, 2023
Great experience as usual. Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staf Customer service top notch. Waited for repairs to be done to my vehicle, in a very relaxing waiting area. Offering fresh coffee and water.. The staff is very friendly. More
by v.savage
Employees Worked With
August 16, 2022
Well, it was my first use of the Service Department at the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. the New Suburban Ford dealership in Washington Twp. We were more than happy with Mr. Basil Rafidi and his customer service with me and my wife. He addressed our issue with our Ford Edge and had it resolved, at no cost to us. If I was still working, I would try to hire him away from his current job, because he is one that really understands "Customer Service" and what that does for any business. More
by D&F
Employees Worked With
Andrew Vultaggio
July 29, 2022
First of all it took 3 hours for an oil change. Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their di Second of all the staff at Elder Ford have no regard for the customers in the waiting room. Their disregard for a customer buying a vehicle. Their disregard for children that were in the area. Their language was horrible. At the cashier desk there was 5 employees dropping the F bomb and commenting about a customer. At the parts counter dropping the F bomb with several employees and customers. 3 other groups of employees walking around dropping the F bomb like it was going out of style. I for one have never done that infront of my children and I don't appreciate somebody else doing it either. I for one will not return to this dealership. I will and have told many people about this. I will also tell everyone I work with at Ford Romeo Engine Plant to NOT go there. It's a shame that people have to talk that way. And let me tell you it dont make you look smart it truly makes you look stupid! More
by Kbpatton1985
Employees Worked With
Mike
May 22, 2022
Took Escape in for brake job and service writer quoted much higher price than other Ford dealers and when I didn’t move forward with the brake joy, service writer kept lowering the price. much higher price than other Ford dealers and when I didn’t move forward with the brake joy, service writer kept lowering the price. More
by Sdudal76
Employees Worked With
Service department
May 01, 2022
Basil Rafidi, Service Advisor @ Elder Ford was courtesy and professional. Pleasant experience and would not hesitate recommending the Service Department to other people. and professional. Pleasant experience and would not hesitate recommending the Service Department to other people. More
by auto1999
Employees Worked With
basil rafidi
July 24, 2020
Second chance since changing from Romeo Ford...Fail! Will not return nor recommend this service location. Very Poor communication..and lack of knowledge for service technology Will not return nor recommend this service location. Very Poor communication..and lack of knowledge for service technology More
by Cagothard
Employees Worked With
Mike juncaj, Chris Dillaway
