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Suburban Ford of Romeo - Service Center
Washington, MI
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Suburban Ford of Romeo - Service Center
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October 02, 2024
Suburban Ford Scammed my 86-year-old mother on a repair. Their service manager Jeffrey Freeman has been contacted numerous times and will take no action. They had her car for over 40 days and charged her Their service manager Jeffrey Freeman has been contacted numerous times and will take no action. They had her car for over 40 days and charged her over 1,300 dollars to fix a loose wire. The company Suburban Ford aka Lithia M. profits through fraud and exploitation. I will post here the results of any action that they take to correct their gross misconduct. Suburban Ford can contact me, they have my contact info. More
by Ellie
Employees Worked With
Jeffrey Freeman
October 02, 2024
Offered me a loaner which is rare today. Service writer Ian is GREAT!!. very attentive to customers needs and his write up was detailed and spot on. Had to bring back in 2 days for starter t Service writer Ian is GREAT!!. very attentive to customers needs and his write up was detailed and spot on. Had to bring back in 2 days for starter they got me in amd turned around in a day. Great people to work with!! More
by jhardwick
Employees Worked With
Ian Bashill
October 02, 2024
The service was great. Basil was very knowledgeable and helpful. He kept me up to date on every step and did great job explaining what was needed for my car. It was very Basil was very knowledgeable and helpful. He kept me up to date on every step and did great job explaining what was needed for my car. It was very pleasant experience. More
by Mfkili
Employees Worked With
Basil Rafidi
September 27, 2024
Everything went great, got my car in, they fixed it and I picked it up. picked it up. More
by yurlene62
Employees Worked With
September 17, 2024
Great service! Basil Rafidi was my service advisor. He goes out of his way to make the service goes smoothly. I will give him 10 stars. A very good and honest deale Basil Rafidi was my service advisor. He goes out of his way to make the service goes smoothly. I will give him 10 stars. A very good and honest dealership. More
by jwino21574
Employees Worked With
Basil Rafidi
August 06, 2023
Since I am handicapped it is a great service this dealership provides locally to come and pick up your car for oil, filter, tire rotation service and return the car to your home. There was a problem dealership provides locally to come and pick up your car for oil, filter, tire rotation service and return the car to your home. There was a problem with one of the tires going flat while sitting in the driveway after it was returned. Matt with the mobile repair unit was sent to our home. He took care of the problem and was extremely polite and helpful. Wish all employees at service companies were like Matt. More
by Robert
Employees Worked With
matt, chris
June 20, 2023
I made appt to bring in my vehicle for review of tires. I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minu I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minutes early. The service manager Chris Scott was passing by and said what are you coming in for. I stated to have my tires looked at. He then said they didn't have time for that. I told him I had an appt and I didn't need the car back today. He told he could not do the write up. I was so taken back as I had an appt and he said well they shouldn't have made it. Had he said that they didn't have time apologized for not be able to honor their commitment and asked me to come back later I could have been more understanding that was not the case. I then asked him if what he was saying was as a ford owner of over 30 years I am not able to make appt for car to be serviced at my local dealer. He then turned to the rep and told her to write up the ro. In the end they were not able to fully service the car they did put a plug in one tire. I then went to another dealership (not a suburban dealership) and they took me right in without appt. and had car serviced and purchased 4 new tires. I gave them my 2000 dollars worth of business. Chris has insured that I will never give a dime to the suburban group. I will most certainly never entertain purchasing a vehicle from Romeo suburban Ford which is unfortunate as I prefer to deal locally. Chris could benefit from some customer service training as a service manager he needs to do better! He needs to set a good example for his team given his managerial position. . More
by Bobbie W
Employees Worked With
Chris Scott
