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Suburban Ford of Romeo - Service Center
Washington, MI
135 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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135 Reviews of Suburban Ford of Romeo - Service Center
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December 22, 2024
Basil was my service man. He is a huge asset to the dealership. Never disappoints. He is a huge asset to the dealership. Never disappoints. More
by Gail
December 21, 2024
Basil was great to work with! Holidays are busy for everyone and he was very personable. The service department should be proud to have him on their staff. I had a 1400 appoint Holidays are busy for everyone and he was very personable. The service department should be proud to have him on their staff. I had a 1400 appointment and my car was not ready until 1700 which was surprising that it took so long but I wasn’t in that big of a rush to get my vehicle back. My only suggestion is that I wish that the service team would have ran my car through the wash as there was so much salt from driving on these MI roads. My home dealership (Maxey in Detroit) I lease from does it and it just adds a nice touch with minimal effort. More
by ellerhog
Employees Worked With
Basil
December 17, 2024
Joe your service advisor was great. Overall service was done and appreciated and very happy Overall service was done and appreciated and very happy More
by Michaeltomassi
Employees Worked With
December 17, 2024
Amazing service team that takes care of you and makes you feel like a king (or Queen) Stopped in to ask Basil a question about my Escape and he figured it out in minutes. Then got me squeezed in the next day feel like a king (or Queen) Stopped in to ask Basil a question about my Escape and he figured it out in minutes. Then got me squeezed in the next day and I was all fixed and back on the road with total time investment of about 2 hours. basil always goes the extra mile!!!! Thank you Basil and Suburban Ford. More
by datajay7
Employees Worked With
Basil
December 15, 2024
Very clean, personable, and knowledgeable service department. A very comfortable waiting area with a nice table area which was very appreciated since I had some book work to do while waiting. department. A very comfortable waiting area with a nice table area which was very appreciated since I had some book work to do while waiting. More
by annabprize
December 14, 2024
We had an appointment at 2 pm. However I had to see a doctor at the same time for an unforeseen circumstance. So we dropped the car off at 1 pm. While we were in the doctor’s off However I had to see a doctor at the same time for an unforeseen circumstance. So we dropped the car off at 1 pm. While we were in the doctor’s office I got the call that my car was finished already. More
by Meme
Employees Worked With
I don’t know
December 13, 2024
Needed a vehicle fast, last year Jan. . I wanted a Maverick. Everywhere else said they had none. I was able to pick from a few. They treat you with respect and take care of business. . I wanted a Maverick. Everywhere else said they had none. I was able to pick from a few. They treat you with respect and take care of business. The young man that came to install updates on vehicle, was very nice! Knew what he was doing and also topped of my fluids. I was very impressed. Plus a free oil change. I also like the Ford points you get to spend. It's like Christmas gift for me. More
by jkoz307
Employees Worked With
December 13, 2024
Great people thank you for all of the hard work you guys put into my car put into my car More
by Chris
