Suburban Ford of Romeo

Service In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for In for regular service oil filter ect. also recall on pass. airbag. 9:am appointment time all good loaner car ready as promised, four hour window for all work to be done, called within ten minutes of promised time. Have used Romeo Ford for other work always a good job and right on time. Thank You, Ron G. wildniles11 More

oil change I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return I came in for oil change everything is fine . Thank you ,Yes i leased my car from Romeo Ford I live in the area ! again i will return More

TERRIFIC GUY Greg is my GO TO guy for handling a new lease every 3 years.. I would not be at Romeo Ford without him. Just treat him well with appreciation. Da Greg is my GO TO guy for handling a new lease every 3 years.. I would not be at Romeo Ford without him. Just treat him well with appreciation. Dan McCarthy. More

Personable, knowledgeable, low-pressure experience. My experience was first class. Knowledgeable sales person (Greg Klave) handled everything with efficiency and respect for and attention to my schedul My experience was first class. Knowledgeable sales person (Greg Klave) handled everything with efficiency and respect for and attention to my schedule. I'll be talking with Greg again when my lease expires. More

Emission Part replacement Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the i Romeo Ford did an excellent job in servicing my car and taking care of my concerns. A part was ordered and within a week they had taken care of the issue with minimal wait time while at the dealer. More

Sales great / Service department is incompetent Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) Brought leased vehicle in for repair; 1st time - not fixed 2nd time - not fixed (message from owner stating they will put their best man on the job) 3rd time - needed a loaner, had appointment made to come in when one was to be available. Arrived for appointment no loaner was available.(obviously wasting my time was not a concern) A simple phone call to notify me that a loaner was not available would have probably kept me as a customer but after 15 years and approximately 12 new vehicles I'm done. More

Won’t return calls or accept liability I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rat I had my car into Romeo Ford for an oil change on 5/11. Leaving town memorial weekend (13 days later) my oil plug fell out while driving at a high rate of speed on the highway. Had the car towed home and called and called until I was able to reach someone at the dealership. The dealership sends some tow guy out who decided he needed to attempt to start my car with no oil in it. Now the car is in getting an engine replacement but they won’t accept liability for quite obviously not tightening the oil plug correctly and they won’t return my calls to give me an update. It’s been 9 days! When I asked about a rental, they referred me to Enterprise even though they have provided me with rentals before, I’m stuck in a tiny Hyndai while my Escape is sitting in Romeo possibly being worked on. I keep having to extend my rental days and no one will call me back to give me an estimated time frame. $400 in rental car charges and & $1970 in repairs so far and they can’t answer a phone or call me back. Completely unprofessional More

Purchased a new Fusion The absolute best car buying experience we have ever had! John Murphy was a no pressure easiest to get along with salesperson we have ever dealt with! The absolute best car buying experience we have ever had! John Murphy was a no pressure easiest to get along with salesperson we have ever dealt with! Tom Marzalec in finance was just as pleasant! We will be back! It was by far the most perfect purchase of a vehicle yet. More

Great experience leasing a F-150 Had a great experience with leasing my new F-150. They were real organized with my leasing paperwork. I was in and out in 10 minutes and driving my Had a great experience with leasing my new F-150. They were real organized with my leasing paperwork. I was in and out in 10 minutes and driving my new truck. I recommend seeing Greg for a salesman. More

BARB SERVICE MANAGER Brought car in for transmission clutch recall. 3 weeks later(Monday)go to leave for work, Put car in reverse, fine. Put car in drive, sounds and feels Brought car in for transmission clutch recall. 3 weeks later(Monday)go to leave for work, Put car in reverse, fine. Put car in drive, sounds and feels like transmission is falling out of the car. Had it towed yesterday to the dealer(Suburban ford of Waterford) where I bought it. He called and asked if I had any transmission work done on it lately, I said yes Romeo Ford did the recall work and he said yeah they Stripped a bolt Putting the bracket frame back on. Call Romeo Ford cannot get in touch with service manager BARB, she does not return calls. My husband went up this afternoon and asked to see BARB and was asked who are you where are you from. ??? REALLY!!! I guess BARB came out and he tries to explain the issue and she was rude and he says I called a few times yesterday, suburban Ford called you yesterday and my husband called you this morning and this afternoon she proceeds to tell him she has lot of voicemail to catch up on and she will look into this matter. DO IT AGAIN BUT BETTER BARB!!!! More